Toyota of McDonough - Service Center

Katie was exceptionally helpful, and the work was completed in a timely fashion. Truck rides a bit smoother as well, though I may need to come back on soon for additional work. completed in a timely fashion. Truck rides a bit smoother as well, though I may need to come back on soon for additional work. More

Poor customer service, Had both ball joints changed then both control arms, they never aligned the front end afterward. Both front tires had to be replaced due to worn outside edges. I’ve never seen a shop both control arms, they never aligned the front end afterward. Both front tires had to be replaced due to worn outside edges. I’ve never seen a shop due extensive front end work without aligning the front wheels More

Raymond gave great customer service. He continued to check on me letting me know the status of my car when it would be ready He continued to check on me letting me know the status of my car when it would be ready More

Mr Reid was able to diagnose and fix my car to my satisfaction. I would recommend Ried and Jim Ellis Toyota highly. Thank you so much for your continued help and support in the community. satisfaction. I would recommend Ried and Jim Ellis Toyota highly. Thank you so much for your continued help and support in the community. More

From I walked in, the people were just wonderful, and pleasant. Just incredible joyful to be around.. pleasant. Just incredible joyful to be around.. More

Friendly, helpful staff, nice waiting areas, coffee station is great, able to work on laptop while waiting station is great, able to work on laptop while waiting More

The people were friendly and very helpful. My salesperson went above and beyond his duty. My salesperson went above and beyond his duty. More

Great service every visit and representative Katie Kerce is professional and efficient, always personable and attentive is professional and efficient, always personable and attentive More

I was told to make an appointment but when I got there I was told that it’ll take 3 hours to have my car seen. What’s the point of an appointment if you aren’t going to be seen at that time? Last time I cam was told that it’ll take 3 hours to have my car seen. What’s the point of an appointment if you aren’t going to be seen at that time? Last time I came, the service was fast but the service advisor said they gave me a complimentary car wash. They didn’t and I don’t care that it wasn’t. I just don’t see the point of them saying something was done and it wasn’t. More

I always feel like my service advisor and the dealership as whole have my interests as the most important thing which is rare in this day and age. as whole have my interests as the most important thing which is rare in this day and age. More