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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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January 23, 2024

Pleasant. Oscar was wonderful. Most pleasant experience I've had since coming. Oscar was wonderful! He was very helpful. More

by KAYGUY
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
Jan 23, 2024 -

KAYGUY responded

Visit was ver pleasant.

January 22, 2024

Every one was so accommodating, the waiting room was comfortable and allowed me the ability to work while waiting. More

by DLMALCOLM2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Syn Harris , David Ray
Jan 26, 2024 -

Jim Ellis Toyota of McDonough responded

Dlmalcolm2011, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 20, 2024

I went to GM about a charge that I didn’t think was fair for me to pay, and they refunded my money More

by 1doolebug
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ray
Jan 23, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, 1doolebug! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 20, 2024

Reid was great! Keep me informed, updated me throughout the time I was waiting and made sure I understood what was going on with my vehicle! Would definitely recom More

by c.good1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Jim Ellis Toyota of McDonough responded

C.good1, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 20, 2024

Great place to get your vehicle serviced. The techs are superb. Go get them there More

by mlecointe21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Mlecointe21! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 19, 2024

This is my 3rd brand new Toyota Corolla. .. love the attention to deal, with a personal touch... Thank you More

by angiepratt845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy Sales Manger , William Mason, Jeromy Jones
Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Angiepratt845! Thanks again for your business! Take care!

January 19, 2024

I like the professionalism of the attendants and the video that explains what services were provided. More

by VDBLUE50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Vdblue50! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 19, 2024

Katie was exceptionally helpful, and the work was completed in a timely fashion. Truck rides a bit smoother as well, though I may need to come back on soon for additional work. More

by Clayton.whitman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerce, Pedro Ramires
Jan 23, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Clayton.whitman1! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 18, 2024

Poor customer service, Had both ball joints changed then both control arms, they never aligned the front end afterward. Both front tires had to be replaced due to worn outside edges. I’ve never seen a shop More

by NEILLTAMMY11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Neilltammy11, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like to have a better understanding about your experience. Please reach out to us at (770) 746-9374 at your earliest convenience and we will do our best to resolve this with you.

January 18, 2024

Raymond gave great customer service. He continued to check on me letting me know the status of my car when it would be ready More

by lashanta3030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Lashanta3030, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

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