Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews
Call Service Center (770) 685-6704

4,268 Reviews of Toyota of McDonough - Service Center

Sort by
January 30, 2024

The technician doing the car was fine, I just usually have my car pulled in and ready to go, but I had to ask where it was and go find it. More

by Dryka5
Recommend Dealer
Yes
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Dryka5, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

January 30, 2024

Came for an oil change and got quick and considerate service. Someone give Victoria a raise! Very professional, polite and funny. More

by Sewell5094
Recommend Dealer
Yes
Employees Worked With
Victoria
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Sewell5094! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 30, 2024

I don't think the technician wants to find anything wrong with the car. Then he doesn't have to work on it. More

by Policeinterceptor
Recommend Dealer
No
Employees Worked With
Victoria. But I do not blame her. She is being told bogus info from the technician
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Policeinterceptor, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. Your top concern was that the vehicle was vibrating while driving 80 mph on the interstate. We inspected all tires, balanced the tires, and couldn’t duplicate your concern. We also reached out to Toyota for technical assistance. Our service manager called you last week and explained that when we test-drove the vehicle at 70 MPH, we did not feel any vibrations and that we are not allowed to drive any vehicles above speed limits, therefore we couldn’t duplicate your concern and there is nothing else we can do for you at this time.

January 30, 2024

Comfortable environment, friendly staff, quick and efficient service. Overall my experience was positive. Highly recommended. More

by annakaye.burgher
Recommend Dealer
Yes
Employees Worked With
Lavar
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Annakaye.burgher! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 30, 2024

Great customer service. Reasonable wait time for service. I enjoyed receiving a video explaining the multi point inspection, it was helpful and provided details about things More

by Ljanielle
Recommend Dealer
Yes
Employees Worked With
Victoria
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Ljanielle! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 30, 2024

Oscar is always tops! Keeps me informed of time , costs and options.???? A++ Outstanding!! 👍💪 The Best! More

by jhudson1405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
Report | Print
Jan 30, 2024 -

jhudson1405 responded

Can’t beat the service!

January 30, 2024

I always have a pleasant experience when I come here. Just got tired rotated and oil change. I love your free coffee bar. More

by kimrichardson78
Recommend Dealer
Yes
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kimrichardson78! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 30, 2024

5 Very good service Oscar always great should be a 5 not 5 Attentive and fast service More

by Lohness
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Lohness, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

January 30, 2024

Good coffee and great service I had some coffee actually a latte and chatted with Judy and watched all the fun stuff More

by A1ACTIONCASH
Recommend Dealer
Yes
Employees Worked With
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aspin
Report | Print
Aug 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for the positive feedback! We're glad you enjoyed the coffee and had a great time chatting with our lovely Ms. Judy. It's wonderful to hear that you enjoyed the atmosphere and service at our dealership. We look forward to seeing you again! Thanks again for your business. Take care!

January 29, 2024

Very efficient and services were fine. Except for wanting to charge $400 to replace front wheel tire pressure sensor. That's nuts when you can get aftermarket ones for $60 installed at Dis More

by JANE.GRESHAM
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Persaud
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Jane.gresham. Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

1
...
73
74
75
...
427