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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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January 31, 2024

Smooth process great team members I really love my new car and the staff members over there More

by wallaceshanna0
Recommend Dealer
Yes
Employees Worked With
Danny
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Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Wallaceshanna0! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 31, 2024

Service Advisor efficient, keeps me informed during any/all work being done, no surprises at the end of the service appointment. Service Tech efficient, keeps me informed as well with details of the se More

by cschamel0
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
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Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Cschamel0, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 31, 2024

Positive, upbeat, efficient, helpful Best service and friendliest employees of any dealership. Excellent A plus service! More

by Nzeppa
Recommend Dealer
Yes
Employees Worked With
Katie
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Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Nzeppa, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 30, 2024

Great! Good Job! ?? Yay! ?? Yep! Exactly! Yay! Exactly! Yay! ?? Yay! Yep! ?? More

by Beverly
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
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Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Beverly, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 30, 2024

The technician doing the car was fine, I just usually have my car pulled in and ready to go, but I had to ask where it was and go find it. More

by Dryka5
Recommend Dealer
Yes
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Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Dryka5! We can't wait to see you again, have a great day.

January 30, 2024

The technician doing the car was fine, I just usually have my car pulled in and ready to go, but I had to ask where it was and go find it. More

by Dryka5
Recommend Dealer
Yes
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Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Dryka5, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

January 30, 2024

Came for an oil change and got quick and considerate service. Someone give Victoria a raise! Very professional, polite and funny. More

by Sewell5094
Recommend Dealer
Yes
Employees Worked With
Victoria
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Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Sewell5094! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 30, 2024

I don't think the technician wants to find anything wrong with the car. Then he doesn't have to work on it. More

by Policeinterceptor
Recommend Dealer
No
Employees Worked With
Victoria. But I do not blame her. She is being told bogus info from the technician
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Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Policeinterceptor, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. Your top concern was that the vehicle was vibrating while driving 80 mph on the interstate. We inspected all tires, balanced the tires, and couldn’t duplicate your concern. We also reached out to Toyota for technical assistance. Our service manager called you last week and explained that when we test-drove the vehicle at 70 MPH, we did not feel any vibrations and that we are not allowed to drive any vehicles above speed limits, therefore we couldn’t duplicate your concern and there is nothing else we can do for you at this time.

January 30, 2024

Excellent people, very knowledgeable of their product. I am a life long customer of Jim Ellis Toyota More

by Phillipwood2019
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Phillipwood2019! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 30, 2024

Right on time. Kept me informed! Like the new video explaining what is going on! More

by toney.tj
Recommend Dealer
Yes
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Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Toney.tj! Please let us know if there is ever anything else we can do for you! Safe travels!

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