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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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February 05, 2024

Amazing Amazing. Everyone is always so helpful. I never have any issues with the customer service More

by CeriseWeb
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Persaud
Aug 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you consistently have a positive experience with our customer service. If there's anything more we can do for you, just let us know. Have a fantastic day!

February 04, 2024

They went above and beyond for me. Appreciate it Great customer service. Accommodating and friendly More

by dym9510
Recommend Dealer
Yes
Employees Worked With
Neil and Mike
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Dym9510, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 04, 2024

As usual, when I visit this dealership, I encounter professionalism from start to finish. Great job, great service, great people! More

by TJROACH410
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Tjroach410, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 04, 2024

Interactions with the staff was pleasant and professional, waiting area is clean and comfortable. The mechanics video is a nice and helpful touch. More

by John
Recommend Dealer
Yes
Employees Worked With
Aspen Evans
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

John, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 04, 2024

He listened to us and explained every detail of the car, and made us feel very comfortable on buying the car More

by pamelabaden
Recommend Dealer
Yes
Employees Worked With
Leon
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Pamelabaden! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 03, 2024

Great, quick and pleasant experience. The service center was very efficient in keeping me informed. I enjoyed the video detailing what was actively going on with my car. More

by mariegreen_07
Recommend Dealer
Yes
Employees Worked With
Katie, service center
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Mariegreen_07! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 03, 2024

Everything was good. All went well. Aspen was really good. I really enjoyed working with her. She had the answers. More

by RONPANKEY
Recommend Dealer
Yes
Employees Worked With
Apen Evans
Feb 10, 2024 -

Jim Ellis Toyota of McDonough responded

Ronpankey, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 03, 2024

Scheduled oil change /phone, timely check in and only a little over an hour to finish time. Only negative- I was unable to use my reward points to pay and I have not recd email saying that program was clos More

by prrn4gvn
Recommend Dealer
Yes
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

February 03, 2024

Wait time was okay. Prices were through the roof for a simple oil change so probably won't come back because of that. More

by noahv97
Recommend Dealer
No
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Noahv97, thank you for your feedback. We do try to keep prices competitive in the market so we regret to hear you felt they are too high. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.

February 03, 2024

Pressured, lied too, guilt tripped. Wasted 2 hours of my time not being prepared, care was not detailed, paper work was not printed and ready, More

by jblanders
Recommend Dealer
No
Employees Worked With
Wish I would have just left and never bought
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Jblanders, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

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