Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of McDonough - Service Center

McDonough, GA

4.7
4,273 Reviews
Call Service Center (770) 685-6704

4,273 Reviews of Toyota of McDonough - Service Center

Sort by
June 11, 2024

Ashley and Anthony were AMAZING! I also appreciate how quickly they were able to get me worked in for the diagnosis, and repair was equally fast. Now the SALES department was rather More

by IRISHBLUE2YOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley (service writer), Anthony (service writer in training)
Report | Print
Jun 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Ashley and Anthony provided you with amazing service and that your diagnosis and repair were completed quickly. We apologize for any disappointment you experienced with the sales department and appreciate your honesty. If you need anything else or would like to discuss your sales experience further, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Jun 13, 2024 -

IRISHBLUE2YOU responded

The disappointment came when I, a wheelchair user, could not get any assistance with entering or exiting through the front of the dealership. Even though there were plenty of people standing around and talking, not one person shifted a single step towards the door to assist me. As a wheelchair user I am used to having to sometimes open doors by myself. That wasn’t the issue as much as the lack of consideration. For all they could’ve known, I could have decided that the repairs were too much and have been looking to upgrade my car. Such a small courtesy could’ve gone a long way. Also buttons to open the doors automatically would send a message that ALL customers are valued.

June 11, 2024

Jim Ellis toyota is great, great people and customer service. I would recommend anyone to go there More

by abramsalex051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words and recommendation! We're delighted to hear that you had a great experience with our team and customer service at Jim Ellis Toyota. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

June 09, 2024

I have been coming there for years good service been seeing Reid for years for service More

by TALLONE9930253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your continued loyalty over the years! We're delighted to hear that you've consistently received good service and that Reid has been a reliable contact for you. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 09, 2024

Always a prompt, always on time, keeps me posted and updated every step of the way . More

by pwgoode01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you had a positive experience with us. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 08, 2024

The atmosphere in the Waiting service area is very nice everything is very clean There More

by BARBARA_BURNT58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
3.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you had a positive experience with us. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 08, 2024

Very nice and friendly. Service department is right on it. They sent me a video of what they did and a copy of the service order!! I was only there about an hour and they More

by trudiebettini25
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you had a positive experience with us. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 08, 2024

They treated me with great respect, and we’re very efficient, thorough, and reasonable. I will definitely use them again! More

by Dr H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you were treated with great respect and found our service efficient, thorough, and reasonable. We look forward to serving you again at Jim Ellis Toyota! If you need anything else or have any further comments, please don't hesitate to reach out.

June 07, 2024

Enjoy getting service there. friendly give free coffee! Clean waiting room and bathrooms. Informative about work. More

by stephenivey1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're happy to hear that you enjoyed your service here at Jim Ellis Toyota. Our customer satisfaction is our greatest priority. If you need anything else or have any further comments, please don't hesitate to reach out. We look forward to serving you again soon!

June 07, 2024

Excellent service Mr. Oscar was always very attentive and helpful, he answer all my questions , thank you! More

by marthacabrera5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words about Oscar! We're thrilled to hear that he provided you with excellent service at Jim Ellis Toyota. We're proud to have him as part of our team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

June 07, 2024

Salesman was nice and didn’t lie about fuel economy Have had many complaints on car More

by wyo.willie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

We appreciate your positive feedback! It's great to hear that you had a pleasant experience with our sales team and that they provided you with accurate information. If you have any questions or need further assistance in the future, feel free to reach out to us. Thank you for choosing us for your car-buying needs, and we look forward to serving you again!

1
...
6
7
8
...
428