Toyota of McDonough - Service Center

I can’t say enough good things about the service I receive at this dealership. They are top notch!! They are so professional, it is exactly what they say every single time. They take great care of my receive at this dealership. They are top notch!! They are so professional, it is exactly what they say every single time. They take great care of my car and great care of me. Victoria is amazing , I highly recommend Jim Ellis Toyota. More

He's an excellent person because he guided me through the process smoothly and explained everything in great detail so I could understand, and I'm happy I got him as my rep process smoothly and explained everything in great detail so I could understand, and I'm happy I got him as my rep More

No excuses for forgetting about me TWICE and leaving me there for nearly FIVE hours for a simple service there for nearly FIVE hours for a simple service More

I arrived at 730 and was leaving at 830 am, that's very good They are on the job good They are on the job More

Always excellent service The environment is comfortable and I live the way that you are kept informed of the progress and I live the way that you are kept informed of the progress More

Gary painted the picture that the bank would be on board. Only after my credit was pulled did he inform me that it wasn't approved due to age/mileage. Not sure how the sales manager wouldn't have known that Only after my credit was pulled did he inform me that it wasn't approved due to age/mileage. Not sure how the sales manager wouldn't have known that ahead of time. Secured my own financing and bought the truck. Test drive was rainy and traffic. Couldn't tell the alignment was way off. Later found the LR seat belt couldn't be latched into. Was the truck not inspected after trade in? No safety inspection for the seat belts? On top of that they sold it to me with a chip in the windshield. They said they arranged with a local guy to repair the damage. That fell through. Only did I have to make a special trip back to the dealership for them to repair the windshield ( and the crack is still visible; hopefully it never gets bigger) and for them to tell me there was something stuck in the buckle which further let me know safety wasn't a priority in their inspection. Oh and front brake rotors are warped. So a test drive during the inspection would've shown the rotors warped and the alignment way off. I don't think that was done because I couldn't imagine a large reputable dealer like Jim Ellis would cut this many corners but this is the way it happened. Dylan was very courteous. Cory was decent, slightly accommodating but reassured me that however the windshield turned out that's all they were doing; no full replacement was optional. Gary never spoke to me again. He was the muscle/hustle behind the sale, so like most sales managers once the deal is done they're done with you. Would work with Dylan again but would likely no More

No description, I didn't stay. When I returned the cashier was extremely nice and helpful. Thanks When I returned the cashier was extremely nice and helpful. Thanks More

Have trusted them for 11 years to keep my car in good condition. No more condition. No more More

I had an appointment for service (no service manager was assigned to me online) and I waited in my car (like I've always been instructed to do) for 15 minutes without being acknowledged. No one came outside assigned to me online) and I waited in my car (like I've always been instructed to do) for 15 minutes without being acknowledged. No one came outside. I finally walked inside and asked for help. Raymond gave 5-star service. More

Mr Ali is a great salesman and a gentleman. He worked with me and the dealer management for 2 days until we reached an agreement. He worked with me and the dealer management for 2 days until we reached an agreement. More