Toyota of McDonough - Service Center

I received a phone call from Jim Ellis to schedule service. Over the phone, I was quoted a price for an oil change, but when I arrived, the price ended up being more. When I inquired about the price d service. Over the phone, I was quoted a price for an oil change, but when I arrived, the price ended up being more. When I inquired about the price difference and about the tire warranty when I financed the vehicle, Aspen seemed to disregard my concerns and sent me on my way. Overall, I was disappointed in my service experience with my new vehicle. More

My experience with you guys is awesome, I couldn't have asked for a better service and hospitality. Your facility is great, the atmosphere is amazing and it always a pleasure having my car serviced by you asked for a better service and hospitality. Your facility is great, the atmosphere is amazing and it always a pleasure having my car serviced by you guys. Thank you much ?? More

We had a great experience from start to finish of buying our new 4Runner. Jamari was very knowledgeable and very thorough in showing us all the features. He was very patient with us and made it a great expe our new 4Runner. Jamari was very knowledgeable and very thorough in showing us all the features. He was very patient with us and made it a great experience. I would highly recommend Jim Ellis Toyota based on the service we've received. More

Thorough, courteous, quality, and expedient My experience was great, as usual. Quality, expedient, and courteous service. The wait was not bad at all but they make you comfortable with snack bar, good seatin was great, as usual. Quality, expedient, and courteous service. The wait was not bad at all but they make you comfortable with snack bar, good seating, work space, and tv More

Oscar always provides above average customer service. I was also very impressed with the video from the tech working on my car showing exactly what needed to be replaced and why. It was very helpful in m I was also very impressed with the video from the tech working on my car showing exactly what needed to be replaced and why. It was very helpful in making an informative decision. More

Oscar is always on top of needs and is knowledgeable. He makes you feel like a valuable customer every time. He tries to keep me happy as a customer and makes my expectations and experience easy by keepi He makes you feel like a valuable customer every time. He tries to keep me happy as a customer and makes my expectations and experience easy by keeping me up to date as well as advising me what's coming up during my next service appointment. He is one of the primary reasons I choose this dealership. More

Katie was very nice and understanding of my situation. I didn't have an appointment but she was able to get me in and out with my issue resolved in a reasonable amount of time. I didn't have an appointment but she was able to get me in and out with my issue resolved in a reasonable amount of time. More

Oscar always provides excellent customer service. I was also very impressed with the video from the tech working on my car showing exactly what needed to be replaced and why. It was very helpful in m I was also very impressed with the video from the tech working on my car showing exactly what needed to be replaced and why. It was very helpful in making an informative decision. More

I arrived at the dealership and was checked in. There was a noise coming from my suspension system that I was concerned about and Raymond made sure it looked at and taken care of. It ended up being There was a noise coming from my suspension system that I was concerned about and Raymond made sure it looked at and taken care of. It ended up being a rock in my suspension. I couldn't be more pleased with my experience at Jim Ellis Toyota of McDonough. More

Oscar is the epitome of customer service All staff are professional pleasant and personable Great value professional pleasant and personable Great value More