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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,273 Reviews
Call Service Center (770) 685-6704

4,273 Reviews of Toyota of McDonough - Service Center

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June 13, 2024

Detailed and Customer Service excellence Professional employees from arrival to completion of vehicle service. Very impressive how their computerized equipment gives the consumer peace of mind of quality More

by JENBRAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
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Jun 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your fantastic feedback! We're thrilled to hear that you were impressed with the detailed and excellent customer service provided by our professional employees from start to finish. It's great to know that our computerized equipment gave you peace of mind about the quality of service. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota of McDonough!

June 13, 2024

Lavar always does an excellent job and he's very promp and professional. Thanks for everything man. More

by JayWheeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that Lavar consistently provides excellent and professional service. We'll make sure to pass along your appreciation to him. If you have any more feedback or need further assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 13, 2024

Reid was very knowledgeable about cars and explained things well. He was very patient with me. More

by Bnfullwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're pleased to hear that Reid provided you with excellent service. We'll be sure to pass along your kind words to him. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

June 13, 2024

Lavar made my two day service experience easier to deal with as he was very attentive to getting me out as soon as possible. More

by ajohnson1272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with Lavar! We're pleased to hear that he made your service experience with us easier by being attentive and efficient. Customer satisfaction is our priority, and we'll be sure to pass along your kind words to him. If there's anything else we can assist you with, please let us know.

June 13, 2024

I don’t mind bringing my car for service. The people are very pleasant to talk to and you can be served coffee and snacks while you wait. More

by MEMORYHENDRYX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you enjoy bringing your car in for service at our dealership. Providing a pleasant experience with friendly staff is important to us. We appreciate your loyalty and look forward to continuing to serve you in the future!

June 13, 2024

Wonderful customer service, car was done in a timely manner. My representative was excellent as well. Overall, very positive experience. More

by ntqt2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that you had a wonderful experience with our customer service and that your car was serviced in a timely manner. We appreciate your kind words and look forward to serving you again in the future!

June 13, 2024

I’ve chosen this dealership because it offers many conveniences that others do not. I was very impressed with the video detailing the diagnostic exam of my vehicle and the seating arrangements in the More

by CLAYLILLIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Houndjovi
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for choosing our dealership and for your positive feedback! We're delighted to hear that you were impressed with the conveniences we offer, including the video detailing the diagnostic exam of your vehicle and our atmosphere. Providing a seamless and informative experience is important to us, and we're glad you appreciated it. If there's anything else we can do to enhance your experience further, please let us know. We look forward to serving you again!

June 13, 2024

Was our first time there. We are from out of state and it was time for an oil change. We were very impressed with this facility and staff. The waiting area is first class. Ver More

by ljtrash46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that your first visit with us was impressive and that you enjoyed our facility and staff. It's great to know that our waiting area met your expectations. We hope to see you again the next time you're in town!

June 13, 2024

I got the car I wanted. Joe was a great help. Great experience with Joe. More

by blaketaylor99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Joe provided you with great assistance and helped you get the Toyota you wanted. Your satisfaction is important to us, and we appreciate your kind words about your experience. If you have any more feedback or need further assistance, please feel free to reach out. We look forward to serving you again in the future!

June 13, 2024

The Service adviser was the best in and out under one hour no appointment! I loved the experience More

by richard.rappa.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience! We're delighted to hear that Katie provided you with excellent service, and that you were in and out in under an hour without an appointment. Your satisfaction is our priority, and we appreciate your feedback. If there's anything else we can do for you, please let us know. We look forward to seeing you again!

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