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Toyota of McDonough - Service Center

McDonough, GA

4.6
4,254 Reviews
Call Service Center (770) 685-6704

4,254 Reviews of Toyota of McDonough - Service Center

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June 12, 2024

Everyone was very helpful and explained everything that needed to be done and was done in a timely manner and very thorough! More

by CAREYBUG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're glad to hear that our team was helpful, thorough, and timely in explaining and completing everything needed for your vehicle. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Helpful
June 12, 2024

That service is so good and I love it, I will like to recommend everyone to go that place. More

by JESUS08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
2.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
2.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback and recommendation! We're glad to hear that you enjoyed our service. If there are any specific areas where we can improve to earn a higher rating, please let us know. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Helpful
June 12, 2024

This is a fantastic dealership! Oscar set the tone when he checked me in. The lounge was a great space. I could watch my car while drinking a nice cup of coffee. The video with More

by SW3142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience at our dealership. It's great to know that Oscar set the tone with his excellent service, and that you enjoyed what we have to offer. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Helpful
June 11, 2024

Great service they came through when I need type guys the most. I Will recommend you More

by uniquehatch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're glad to hear that we could assist you when you needed us most. Your recommendation means a lot to us. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Helpful
June 11, 2024

Jim Ellis toyota is great, great people and customer service. I would recommend anyone to go there More

by abramsalex051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words and recommendation! We're delighted to hear that you had a great experience with our team and customer service at Jim Ellis Toyota. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

Helpful
June 11, 2024

Ashley and Anthony were AMAZING! I also appreciate how quickly they were able to get me worked in for the diagnosis, and repair was equally fast. Now the SALES department was rather More

by IRISHBLUE2YOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley (service writer), Anthony (service writer in training)
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Jun 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Ashley and Anthony provided you with amazing service and that your diagnosis and repair were completed quickly. We apologize for any disappointment you experienced with the sales department and appreciate your honesty. If you need anything else or would like to discuss your sales experience further, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Jun 13, 2024 -

IRISHBLUE2YOU responded

The disappointment came when I, a wheelchair user, could not get any assistance with entering or exiting through the front of the dealership. Even though there were plenty of people standing around and talking, not one person shifted a single step towards the door to assist me. As a wheelchair user I am used to having to sometimes open doors by myself. That wasn’t the issue as much as the lack of consideration. For all they could’ve known, I could have decided that the repairs were too much and have been looking to upgrade my car. Such a small courtesy could’ve gone a long way. Also buttons to open the doors automatically would send a message that ALL customers are valued.

Helpful
June 11, 2024

Reid was very helpful and explained everything he was going over so I would understand. He gave helpful tips and let me know what I would be coming in for and when I needed to. They also finished my vehi More

by anitacannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that Reid was helpful and took the time to explain everything clearly, providing useful tips and keeping you informed about your vehicle's needs. It's great to know that your vehicle was finished in a timely manner as well. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Helpful
June 10, 2024

Great job finding the suv we wanted very quickly and for delivering the SUV to us at no additional charge. More

by cs.riley
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that we were able to quickly find the SUV you wanted and deliver it to you at no additional charge. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Helpful
June 09, 2024

I have been coming there for years good service been seeing Reid for years for service More

by TALLONE9930253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your continued loyalty over the years! We're delighted to hear that you've consistently received good service and that Reid has been a reliable contact for you. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Helpful
June 09, 2024

Always a prompt, always on time, keeps me posted and updated every step of the way . More

by pwgoode01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you had a positive experience with us. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

Helpful
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