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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews
Call Service Center (770) 685-6704

4,268 Reviews of Toyota of McDonough - Service Center

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March 29, 2024

Excellent service The wait time was kind of long but the service was excellent and my service advisor was very helpful and funny More

by Kjes
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
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Mar 31, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

March 29, 2024

They have always taken care of my car. I appreciate the customer service and the clear communication. More

by kpoole1
Recommend Dealer
Yes
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Mar 31, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

March 29, 2024

Customer friendly Would have liked if they sent my multi point inspection, but they never sent or provided a copy. More

by SNWILSON728@HOTMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
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Mar 31, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

March 29, 2024

Quick, great customer service Quick service. Great customer service. Clean waiting area. I am highly pleased More

by jamack09
Recommend Dealer
Yes
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Mar 31, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

March 29, 2024

Very professional staff and facility. Good turn around time and clean facilities. Will continue to count on Jim Ellis for any needed work. More

by gray8824
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
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Mar 31, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 29, 2024

My experience was pleasant. My experience was very pleasant and professional with all the staff I came into contact with. More

by DAJUAII1980@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Aspen
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Mar 31, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

March 29, 2024

Easy to get an appointment, and the work was done promptly. The staff was very courteous. More

by tonydan49
Recommend Dealer
Yes
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Mar 31, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

March 29, 2024

The he save service was out standing The young lady was very helpful I will turn for more service More

by LATACHIAW28
Recommend Dealer
Yes
Employees Worked With
Sorry I don't
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Jul 09, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're pleased to hear that our team provided you with outstanding service. We look forward to serving you again for all your future needs. Thanks again for your business! Take care!

March 28, 2024

Service department appointment was done quickly. Neil went over the computer information with us. He was to research information regarding automatic seat retraction and call us, but never called. I More

by SUEBARRSCHAMBERS
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil and the service department.
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Jul 20, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback. I’m glad to hear that your service department appointment was completed quickly, but I’m sorry to hear that Neil didn’t follow up with you as promised regarding the automatic seat retraction. To address your question about setting the driver seat to retract after turning off the engine, please follow these general steps (the exact process may vary depending on your vehicle model): 1. Check the Vehicle Manual: The owner’s manual usually has detailed instructions on configuring seat settings. 2. Vehicle Settings Menu: Many modern vehicles have a settings menu accessible through the infotainment system where you can adjust seat settings. 3. Contact Us Directly: If you need more specific instructions or if these steps don’t apply to your vehicle, please reach out to our service department directly at [Service Department Contact Information], and we’ll be happy to assist you with this feature. I apologize for any inconvenience this may have caused, and we appreciate your patience. Please let us know if there’s anything else we can do for you. Thanks again for your business! Take care!

March 27, 2024

The dealership is the Wonderful place to buy a good car I will not buy a car anywhere else More

by Phine
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
Report | Print
Mar 29, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

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