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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,274 Reviews
Call Service Center (770) 685-6704

4,274 Reviews of Toyota of McDonough - Service Center

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April 03, 2024

Good. Everyone was friendly. ???????????????????????????????????????????? ?? Good. ???? Good. ?? Good. ???? Good. ?? Good. More

by SJCROBERTSON
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
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Apr 05, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, your comments keep us motivated and working hard for all our guests! Thanks for your business! Take care!

April 03, 2024

Staff is very friendly. Our vehicle was ready in the time frame as promised. When the work was completed, we received a detailed printed report of all work done. More

by kenmarie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

April 02, 2024

Excellent I've been dealing with Jim Ellis for ten years Jim Ellis in McDonough has always provided me with great service in new car purchases and service to my vehicles More

by antonio68lloyd
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Persaud
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Apr 04, 2024 -

Jim Ellis Toyota of McDonough responded

We're honored to have been your choice for the past ten years and are delighted to hear about the excellent service you've consistently received with us here at Jim Ellis Toyota. Your loyalty and trust in us for both new car purchases and vehicle service mean a great deal. Thank you for sharing your experience, and we look forward to continuing to serve you with the same level of dedication and quality for many more years to come!

April 01, 2024

Well Informed of service. Truck runs great! Reid was excellent, as well as service dept. More

by eddieford5561
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
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Jul 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience! We’re thrilled to hear that you were well-informed about the service and that your vehicle is running well. It’s wonderful to know that Reid and our service department provided excellent service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

April 01, 2024

I came in earlier than my appointment and left in less than 1 1/5 hours so that was a very good day so thankful More

by marciesmith4
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure
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Jul 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We’re thrilled to hear that you were able to get in early and have your service completed in under an hour and a half. We strive to make every visit efficient and convenient, and it’s great to know we succeeded. If you need any further assistance or have any questions in the future, please feel free to reach out. We look forward to seeing you again!

March 31, 2024

Quick, friendly service. Great waiting area. Love the drinks and snacks. Parts department friendly staff. More

by rustfamilyof6
Recommend Dealer
Yes
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Apr 02, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

March 31, 2024

Timely, immediate service, no long wait. Agents, representatives attentive, warm and friendly. The customer service was impeccable. More

by WILDIANNE
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
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Apr 02, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

March 31, 2024

Very helpful. In and out at decent time. Victoria help me with any questions I had. Gave me updates on my car. She was very efficient. More

by AnthonySisk
Recommend Dealer
Yes
Employees Worked With
Victoria
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Apr 02, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

March 31, 2024

Katie was very helpful with everything I needed. Also I was in and out in no time. More

by AnthonySisk
Recommend Dealer
Yes
Employees Worked With
Katie
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Apr 02, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

March 30, 2024

He was great I thought. I was going in 4 surgery an it got late. Told me 3 things on sale if I came bk b4 1st payment due he'd change. 3 big important to me things. I went h More

by Dannyewells1959
Recommend Dealer
No
Employees Worked With
Yrs ago Mr roach. Long story he BURNT me
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Mar 31, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. We'd like the opportunity to turn your experience around. Please reach out to us at (770) 746-9374 at your earliest convenience to discuss how we can turn this experience into a positive one.

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