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4,273 Reviews of Toyota of McDonough - Service Center
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August 24, 2019
Second time’s the Charm I had my grill replaced on my 2018 Tacoma. The grill I had was a TRD pro grill that the previous owner had installed. My truck is an off Road and shou I had my grill replaced on my 2018 Tacoma. The grill I had was a TRD pro grill that the previous owner had installed. My truck is an off Road and should have a different grill than the TRD pro. The grill was ordered and installed, it looked great. But the sensor for my crash detection and cruse radar didn’t work. So a new sensor was ordered and installed later that same week. Oh and Jim Ellis did all of this at NO Charge to me. Thanks to everyone involved! More
by COLINRUSSELL3781
Verified CustomerEmployees Worked With
Noah Peacock, Harby Santos, Robert Scott, James Allen, William Mason
August 23, 2019
Horrible I’ve wasted hours there for simple services. Most recent was for low tire pressure light. Four hours later they said they had to patch the tire. (Wh I’ve wasted hours there for simple services. Most recent was for low tire pressure light. Four hours later they said they had to patch the tire. (While waiting noticed service techs constantly in the customer waiting area stuffing their pockets with snacks laid out in a bowl then going back multiple times during my visit there emptying out the bowl) Only to leave with vibration in the steering wheel that was not there before. And the light came back on. Waited days for Julio to respond just to have to go back the following Monday. I then checked the tire pressure my self and found the passenger side tires and driver rear inflated to 40psi and driver front 30psi. Manufacturers label in the door reads 32psi for all tires. I then adjusted tire inflation on all four tires to 32 psi. Road tested my self and most of the vibration was gone. My wife returned the vehicle on the past Monday for the left front loosing air after a patch and road force balance which cured the problem three trips later. The service advisor that check us in Winston did go beyond what I expected of him no problems there. The service technicians needs training. I feel that they don’t value the customers time as much as they do theirs. When I see the same techs come up to the customer area filling their pockets with refreshments it makes me wonder how much attention is getting paid to actual work. Don’t get me wrong I have no problems with break times it’s needed. But this is ridiculous and disappointing. I will possibly not be back to Jim Ellis McDonough again after this More
by jridgeway116@gmail.com
Employees Worked With
Winston
August 23, 2019
Very enjoyable Took the amount of time I was told and everyone very knowledgeable and friendly I guess you want me to make up something very enjoyable Took the amount of time I was told and everyone very knowledgeable and friendly I guess you want me to make up something very enjoyable More
by coachkphillips
Employees Worked With
August 22, 2019
Poor experience What has happened to this dealership!!!! I just went because of a recall and had the most horrible experience. Had no idea of new ownership. Was just What has happened to this dealership!!!! I just went because of a recall and had the most horrible experience. Had no idea of new ownership. Was just told I had to purchase new tires on my new truck that does not even have 30,000 miles on it plus I have purchased an additional insurance on my tires that covers up to $5,000 expenses on it which your dealership refused to help me with it. I was refused help with my additional coverage that I had purchased for my rotation and balance. I purchased almost $8,000 on extra coverage and was refused service and was treated very unprofessional and wasted my time. What a shame what a waste!!!!! What an embarrassment to Toyota!! More
by OCHOAJEFF80
August 22, 2019
opinion I have been to this Dealership since I purchased my car. Every time I am comfortable with my Service Person, they leave, why is that? I need to be w I have been to this Dealership since I purchased my car. Every time I am comfortable with my Service Person, they leave, why is that? I need to be with one service person so I can feel that that person has my best interest at heart. More
by mary_kimbrough
Employees Worked With
Amanda Cambron
August 20, 2019
Service department Brought car in for service ask for tire rotation got one side done and one not.Not a problem with customer service person problem starts with servicin Brought car in for service ask for tire rotation got one side done and one not.Not a problem with customer service person problem starts with servicing the car . More
by bscr499608
Employees Worked With
Noah Peacock
August 20, 2019
Great experience Great location, Service person are very detailed about information vehicle. .Waiting area was pleasant. Restaurant are convenient shuttles driver Great location, Service person are very detailed about information vehicle. .Waiting area was pleasant. Restaurant are convenient shuttles driver was a great personally thank You More
by msacoffer44
Employees Worked With
Winston Jack
August 19, 2019
Time consuming I’ve gotten two cars from this place and other dealerships have. A loyalty program in place where people can use a loaner car for the day or at least I’ve gotten two cars from this place and other dealerships have. A loyalty program in place where people can use a loaner car for the day or at least foot the bill for alternative transportation since I was there for over 3 hours. I had to walk to a few places came back car was not washed my maintenance light was still on when I left the dealer and it was just a trash experience.... More
by kametriasjohnson
Employees Worked With
Winston Jack
August 19, 2019
Oil Change The team was very helpful in getting me scheduled and having my car worked on. The waiting area was nice and comfortable, and the price was better tha The team was very helpful in getting me scheduled and having my car worked on. The waiting area was nice and comfortable, and the price was better than expected. More
by thestephenmann
Employees Worked With
Paul Tolbert
August 18, 2019
"Awesome Service" The service center at Jim Ellis Toyota of McDonough provided exceptional Service. My service advisor Amanda Cambron was awesome. Amanda explained e The service center at Jim Ellis Toyota of McDonough provided exceptional Service. My service advisor Amanda Cambron was awesome. Amanda explained everything thoroughly to me about the service I was receiving every step of the way. Super Duper fast service!!! Thank you Amanda Cambron!! More
by AT26
Employees Worked With
Amanda Cambron
