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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,274 Reviews
Call Service Center (770) 685-6704

4,274 Reviews of Toyota of McDonough - Service Center

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April 04, 2024

Reid was knowledgeable and helpful with my car needs. I bought my car from Jim Ellis and will definitely get it serviced there. Thanks! More

by Leanneoakl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
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Apr 06, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 03, 2024

Excellent service, very attentive and thorough. The appointment was timely and they provide detailed explanations. More

by Terry
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
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Apr 04, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your experience with our excellent service, attentiveness, and thoroughness. It's important to us that appointments are timely and that we provide detailed explanations to ensure you're fully informed about your vehicle's service. Your positive feedback is greatly appreciated, and we look forward to continuing to meet your expectations in the future. Thank you for choosing us!

April 03, 2024

Very professional. Work fast with my oil change. If I can say one thing that were not positive. I didn't receive my paper work. More

by Leggs
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
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Apr 04, 2024 -

Jim Ellis Toyota of McDonough responded

We're pleased to hear about your positive experience with the professionalism and efficiency of our service team. However, we apologize for the oversight regarding your paperwork. We appreciate you bringing this to our attention, and we'll ensure to address this promptly. Please feel free to reach out to us directly at (770) 746-9374 to arrange for your paperwork to be sent to you. Your feedback is invaluable in helping us improve. Thank you for choosing us for your service needs.

April 03, 2024

I came to visit about two weeks ago to get my recall looked at. And rescheduled an appointment for when the part would be in. Unfortunately, the wrong part was ordered, but Katie made sure I was able to More

by honeybw2013
Recommend Dealer
Yes
Employees Worked With
Katie, she was great!
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Apr 04, 2024 -

Jim Ellis Toyota of McDonough responded

We apologize for the inconvenience caused by the mix-up with the part for your recall but are so glad to hear Katie was able to assist you effectively during this situation. We are committed to customer care and service, and we appreciate your understanding and patience as we worked to resolve the issue. Thank you for choosing us for your service needs, and we look forward to having your car fixed and back to you promptly.

April 03, 2024

My check in was quick. I was able to drop my car off and I received a text from Victoria to save her number. The tech checked my car out and they quickly notified me about More

by TAMMCDOWELL
Recommend Dealer
Yes
Employees Worked With
Victoria
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Apr 04, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with our quick check-in process, the efficient communication from Victoria, and the prompt service provided by our tech team. Ensuring that our customers are well informed and satisfied with the work done is a top priority for us. Your appreciation for the constant communication and our team's promptness means a great deal to us. Thank you for trusting us with your vehicle, and we look forward to continuing to provide you with the same level of service in the future.

April 03, 2024

Everything whey well! Pleasure meeting and working with Victoria! Was told you offered Road hazard on tires ! When I purchased my car I wasn't offered road hazard and if n More

by Cillo
Recommend Dealer
Yes
Employees Worked With
Victoria
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Apr 04, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that your experience with Victoria went well and that you were pleased with the service provided. Regarding the road hazard coverage on tires, we apologize for any confusion or miscommunication that may have occurred at the time of your purchase. We do offer road hazard protection, and it's possible that the information wasn't clearly communicated to you. We appreciate you bringing this to our attention, and we would be happy to discuss how we can rectify this oversight and provide you with the protection you need for your tires. Please feel free to reach out to us directly to explore your options. Thank you for choosing us, and we look forward to assisting you further.

April 03, 2024

Raymond keeps me informed about my service visit, upcoming maintenance and things to look for. Everyone there is so nice! More

by Amy
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Persaud
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Apr 04, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that Raymond keeps you well-informed about your service visits, upcoming maintenance, and important details to watch for. We're delighted that you find everyone here to be so nice; creating a welcoming and informative environment is something we strive for. Thank you for your kind words and for choosing us for your service needs. We look forward to continuing to provide you with excellent service in the future!

April 03, 2024

Professional, honest,friendly, organized, fair. Service dept is the best . It starts with the service director. He is the very best. Hands-on. Love the coffee bar. ???? More

by RFMF00
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
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Apr 05, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for your business! Take care!

April 03, 2024

Always a pleasure coming to get my car service! The woman who took care of me did an amazing job! More

by KeynoshewaBowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure of her name I didn’t see her face on the list above.
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Apr 05, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for your business! Take care!

April 03, 2024

The overall experience is customer-centric, which is the result of a neat (and always clean) facility, friendly reception staff and clarity on what service may be needed beyond the customer’s initial reques More

by DENNISDEUCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, your comments keep us motivated and working hard for all our guests! Thanks for your business! Take care!

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