Toyota of McDonough - Service Center

Need better communication I had a appointment at 9:00 am for a tire rotation and I sat until I got up at 11:00 to find out why it was taking so long. I was told I was next . I I had a appointment at 9:00 am for a tire rotation and I sat until I got up at 11:00 to find out why it was taking so long. I was told I was next . I watched my car in the service area on the monitor and it took 15 min .I just would have liked if I was notified during the time I was there how long it was going to be before I was next More

Fast oil change Very Friendly and had gave great communication , called twice for the pick up and made sure that I had no problems with the check out. Very Friendly and had gave great communication , called twice for the pick up and made sure that I had no problems with the check out. More

Punch in the wallet The staff was courteous and professional, my truck is practically new again, and the staff were very helpful in explaining what they discovered and wh The staff was courteous and professional, my truck is practically new again, and the staff were very helpful in explaining what they discovered and what needed to be done. I expected to spend a chunk of change, and I did. Hopefully this maintenance is rare, because I love this truck. More

Staff was great like always Oscar was easy to work with and kept me informed with what was going on with my car. When he mentioned that there would be a long wait, he made sure t Oscar was easy to work with and kept me informed with what was going on with my car. When he mentioned that there would be a long wait, he made sure the shuttle service got me back to work on time. More

Friendly and fast service for 10,000 mile check up Thank you for fast and efficient service. I have been a new resident of Henry County for only a month and I knew it was time for my 10,000 mile check Thank you for fast and efficient service. I have been a new resident of Henry County for only a month and I knew it was time for my 10,000 mile check up. I stopped in and made an appointment to return in two days for service. Everyone was friendly and very helpful, and answered all my questions. You service center is conveniently located and was easy to find. Yes, I would recommend Jim Ellis Toyota to everyone! More

Quality oil change Very polite and courteous. Gave information regarding recalls, thankfully none for me, and tires for the future. Gave a printout of expected prices f Very polite and courteous. Gave information regarding recalls, thankfully none for me, and tires for the future. Gave a printout of expected prices for recommendations. More

Awesome experience This was by far the best service I’ve ever had. I’m saying this because I’ve used Toyota dealerships in Miami Florida, east point and now McDonough. This was by far the best service I’ve ever had. I’m saying this because I’ve used Toyota dealerships in Miami Florida, east point and now McDonough. He really took his time with explaining to me the items that most importantly needed to be repaired ASAP and those that could wait. He mad the experience very friendly and also made sure we had a ride back to our home. More

Personable experience I enjoy coming here even when days I know it's going to be a bit of wait. With the customer service experience it's well worth it. I really appreciat I enjoy coming here even when days I know it's going to be a bit of wait. With the customer service experience it's well worth it. I really appreciate Winston and the team for always making sure everyone is taking care of from the the time you enter, until the time you leave. I appreciate it! Thanks again! More

Just checking Amanda was awesome. She wrote down my description of the sounds I was hearing. She got me a Lyft ride very quickly. She called to let me know they Amanda was awesome. She wrote down my description of the sounds I was hearing. She got me a Lyft ride very quickly. She called to let me know they could not reproduce the sound I described. She invited me to go out for a ride with Tyler to see we could reproduce the sound. Tyler was great. We finally reproduced the sound. He knew immediately what it was. It is nothing serious. Amanda said there would be no charge. Great people. I have had my 1998 Toyota Tacoma serviced here since 2002. More