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4,273 Reviews of Toyota of McDonough - Service Center
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October 02, 2019
My ray bans was missing. After leaving Toyota service cente Was using my ray bans the whole day. I left it in my car when I took it to Jim Ellis Toyota for service . Update : found my ray bans under my pa Was using my ray bans the whole day. I left it in my car when I took it to Jim Ellis Toyota for service . Update : found my ray bans under my passenger seat sorry for misunderstanding. My fault... like I said service alway been gr8. More
by bigga741
Verified CustomerEmployees Worked With
Amanda Cambron
October 02, 2019
Harassment I feel like ever since Jim Ellis took over, the dealership is harassing me. Emails phone calls and you if ore them and they continue to call and email I feel like ever since Jim Ellis took over, the dealership is harassing me. Emails phone calls and you if ore them and they continue to call and email over and over. If it was not for the fact that I receive free service for my car I would not go back. The caliber of staff has significantly reduced. I have to wait Everytime to ensure I see one of the original service department employees who are few and far between to get decent service. Reid was excellent, I would give him 5 stars More
by s.dbseagle
Employees Worked With
October 02, 2019
Great Service Excellent Service - I was impressed with how I was treated - It's my second time receiving service and it was good - I am a Toyota guy forever. Excellent Service - I was impressed with how I was treated - It's my second time receiving service and it was good - I am a Toyota guy forever. More
by thalmus.hare
Employees Worked With
Amanda Cambron
October 02, 2019
Hard to make an appointment. The first call no one answered. Then, answered after several rings and transferred at least 5 times to 5 wrong departments. Ended up calling back a The first call no one answered. Then, answered after several rings and transferred at least 5 times to 5 wrong departments. Ended up calling back another day. The morning after having my service work done I had low air pressure in a tire. Which also happened the service before. A real aggravation. More
by DIANNE.ROBERTS87
Employees Worked With
I don't know who checked my car in.
September 27, 2019
Great Associate He told me how long it will take up front and I appreciate that. It was a great experience. I love these guys. The price was right too He told me how long it will take up front and I appreciate that. It was a great experience. I love these guys. The price was right too More
by Djbrothero
Employees Worked With
September 25, 2019
Excellent Customer Service!!! I am always pleased and leave Jim Ellis Toyota of McDonough very satisfied. The team works hard to get me in and out quickly. I really appreciate the I am always pleased and leave Jim Ellis Toyota of McDonough very satisfied. The team works hard to get me in and out quickly. I really appreciate the car wash whenever I go to have my car serviced. Amanda was especially pleasant and professional! She made my experience such a pleasure! : ) More
by TMC
Employees Worked With
Amanda Cambron
September 20, 2019
Quick oil change after work! Arrived at dealership at 5:10 p.m. To determine if an oil change was possible. To my surprise, I checked in my Prius and left before 6:00 p.m.! Also Arrived at dealership at 5:10 p.m. To determine if an oil change was possible. To my surprise, I checked in my Prius and left before 6:00 p.m.! Also, they honored a 1/2 off discount promotion from another Toyota dealership! More
by SuburbanWomanBlu57
Employees Worked With
September 20, 2019
The extra mile I experienced a great visit at Toyota McDonough! Although it was a bit lengthy due to many customers, the Tech who worked on my vehicle was knowledgea I experienced a great visit at Toyota McDonough! Although it was a bit lengthy due to many customers, the Tech who worked on my vehicle was knowledgeable and transparent on what steps I should take. Way to go Shane! You deserve highlight of the week! More
by maxcine.bland
Employees Worked With
Shane
September 20, 2019
Great service The check-in line wait was a little long, however, they were providing exceptional service for another customer. We worked with a new trainee, and she The check-in line wait was a little long, however, they were providing exceptional service for another customer. We worked with a new trainee, and she did a nice job and verified her service with another service agent. Ou car was serviced and washed promptly and we were on our way. In addition, the service was free as part of the first two years service agreement. More
by bigbobar.bb
Employees Worked With
Noah Peacock
September 19, 2019
OMG AWESOME!!! From the front end to the back I really enjoyed this visit. It wasn't as long as I expected at all. I was very pleased with the young man who assisted From the front end to the back I really enjoyed this visit. It wasn't as long as I expected at all. I was very pleased with the young man who assisted me with my paperwork and getting everything done for me. He encouraged me to make sure I look at the alerts that come up on the car and my email to make sure I come in when I'm supposed to for my maintenance. Thank you so much for this pleasant experience. He was also very funny and had a wonderful personality. The customer service was amazing as well. Be service Right next to Chick-Fil-A customer service😊. More
by shickson6225
Employees Worked With
I can't remember the guys name but he was Amazing
