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4,275 Reviews of Toyota of McDonough - Service Center
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October 02, 2019
Pitiful Service Department I don't know if the change over to Jim Ellis has caused the service department to slip into subpar territory but something has changed. From Aug. 3 to I don't know if the change over to Jim Ellis has caused the service department to slip into subpar territory but something has changed. From Aug. 3 to now, we have had to take my 2018 4Runner in for the same problem 6 times. It all started when the tire pressure sensor light came on. My mechanic husband checks the pressure and one tire was low but the other tires were at 40 psi. The door panel clearly states 35 psi. When I asked the service manager why they overfill the tires with Nitrogen, I was told to accommodate for temperature changes. I could've sworn nitrogen was supposed to be more stable than air, thus not fluctuating as much as air, especially in August. As it turned out, I had a nail in my tire. They took 4 HOURS to patch the tire and put it back on. That is with a 7 AM appointment by the way. As I get on down the road, I notice that at around 60-64 MPH, my steering wheel begins to shake. After several attempts to reach a service manager with no response, I finally made another appointment. The problem still wasn't fixed. After several more attempts, I finally reached Julio who had me bring the car in and rode along for a test drive to see what the problem was. That was fine and dandy. They did a road force balance on the tire that was patched and the problem was solved! Until a week later when the tire pressure light came back on. I made yet another appointment, dropped the vehicle off. When I returned, I was told that there was yet another nail in the same tire as before. They would patch it and order a new tire under the Road Hazard coverage we purchased. So I had to bring it back again. The new tire is on. At this point I was told that the truck would need an alignment and until I had an alignment it would shake in the steering wheel. Bull. I continue to have vibration in the steering wheel despite 6 visits to the dealer, two in which I dropped the truck off and left in a loaner car, and a new tire. The service department is a scam and simply wants to sell services that aren't needed. My truck does not in fact need an alignment but rather it needs to be properly balanced. They consistently overfill the tires which causes accelerated tread wear so you'll purchased overpriced tires from them. During one of my many waits at Jim Ellis Mcdonough, we overheard another service manager assistant trying to scam another young lady out of an $800 service plus new tires. She was about to go for it but my husband spoke up and she ended up saving a lot of money. I will NOT be taking my vehicle back to Jim Ellis McDonough as we plan to take it to another dealership with better customer service. I will add that the service manager assistants were decent to work with but their service department makes their jobs difficult as they have to put up with frustrated customers like us. It'd probably help if the service techs actually stayed in the back and did some work instead of coming up to the customer lounge emptying the snack basket and taking bottles of water. More
by jridgeway116@gmail.com
Verified CustomerEmployees Worked With
Other Employees :
Julio, Winston Jack, Noah Peacock
October 02, 2019
My review The service advisor provided Great service. He went above and beyond. He kept me informed during the time my car was being serviced. I look forward t The service advisor provided Great service. He went above and beyond. He kept me informed during the time my car was being serviced. I look forward to returning. More
by cdfbmw
Employees Worked With
October 02, 2019
Oil change! This dealership is amazing when it comes to service. I recently visited their service department in order to get my oil change done and my experience This dealership is amazing when it comes to service. I recently visited their service department in order to get my oil change done and my experience was incredible. As soon as I arrived, I was met by a young lady and she took care of me like a true professional. More
by maiandbenj
Employees Worked With
Dana Hull
October 02, 2019
Road hazard repair Everyone at Jim Ellis was very professional and helpful. I believe the road hazard warranty folks need to not be so price conscious. I felt and stil Everyone at Jim Ellis was very professional and helpful. I believe the road hazard warranty folks need to not be so price conscious. I felt and still feel that I needed at least one new rim. The ride is not as it was before. But the folks at Jim Ellis were most helpful. More
by terryhaguewalker
October 02, 2019
5k service This was my first service 5k. It was done in a timely manner; however, my wiper fluid reservoir wasn't topped off. I will fill the reservoir myself. This was my first service 5k. It was done in a timely manner; however, my wiper fluid reservoir wasn't topped off. I will fill the reservoir myself. More
by ditomax101
October 02, 2019
Vehicle Service Excellent service which was done quickly and professionally. Clean environment. Dana was extremely professional and a pleasure to talk and I was in an Excellent service which was done quickly and professionally. Clean environment. Dana was extremely professional and a pleasure to talk and I was in and out before I have a chance to sit down.. More
by tru404
Employees Worked With
Dana Hull
October 02, 2019
Oil change My overall experience is always good, everyone is very friendly. The ONLY downfall is the long wait time even when I've scheduled a appointment, the w My overall experience is always good, everyone is very friendly. The ONLY downfall is the long wait time even when I've scheduled a appointment, the wait is almost 2 hours if not longer. More
by patrena_b
Employees Worked With
Winston Jack
October 02, 2019
Absolutely the BEST!! This was my first service 5k for my 2019 Rav4. I did not have an appointment, I arrived when the service department opened. My service was done in a v This was my first service 5k for my 2019 Rav4. I did not have an appointment, I arrived when the service department opened. My service was done in a very timely manner and as always, I received Excellent Service!! Amanda was very knowledgeable about my Rav4 and explained everything, servicewise about my Rav4. the service department is always friendly and welcoming!! More
by Mr. Smith
October 02, 2019
Like Clockwork Within a few minutes of pulling up at your Service Center I was being helped. The technician gave me an estimate on time and was correct almost to the Within a few minutes of pulling up at your Service Center I was being helped. The technician gave me an estimate on time and was correct almost to the minute. I was very pleased. More
by mcdk618
Employees Worked With
Amanda Cambron
October 02, 2019
Great and fast service Friendly staff and made my wait comfortable. Always liked this location and the services they provide. Thank you for excellent service. Please keep up Friendly staff and made my wait comfortable. Always liked this location and the services they provide. Thank you for excellent service. Please keep up the good job! More
by tinamichelle410
Employees Worked With
