4,254 Reviews of Toyota of McDonough - Service Center
Road hazard repair Everyone at Jim Ellis was very professional and helpful. I believe the road hazard warranty folks need to not be so price conscious. I felt and stil Everyone at Jim Ellis was very professional and helpful. I believe the road hazard warranty folks need to not be so price conscious. I felt and still feel that I needed at least one new rim. The ride is not as it was before. But the folks at Jim Ellis were most helpful. More
Harassment I feel like ever since Jim Ellis took over, the dealership is harassing me. Emails phone calls and you if ore them and they continue to call and email I feel like ever since Jim Ellis took over, the dealership is harassing me. Emails phone calls and you if ore them and they continue to call and email over and over. If it was not for the fact that I receive free service for my car I would not go back. The caliber of staff has significantly reduced. I have to wait Everytime to ensure I see one of the original service department employees who are few and far between to get decent service. Reid was excellent, I would give him 5 stars More
5k service This was my first service 5k. It was done in a timely manner; however, my wiper fluid reservoir wasn't topped off. I will fill the reservoir myself. This was my first service 5k. It was done in a timely manner; however, my wiper fluid reservoir wasn't topped off. I will fill the reservoir myself. More
Great and fast service Friendly staff and made my wait comfortable. Always liked this location and the services they provide. Thank you for excellent service. Please keep up Friendly staff and made my wait comfortable. Always liked this location and the services they provide. Thank you for excellent service. Please keep up the good job! More
Pitiful Service Department I don't know if the change over to Jim Ellis has caused the service department to slip into subpar territory but something has changed. From Aug. 3 to I don't know if the change over to Jim Ellis has caused the service department to slip into subpar territory but something has changed. From Aug. 3 to now, we have had to take my 2018 4Runner in for the same problem 6 times. It all started when the tire pressure sensor light came on. My mechanic husband checks the pressure and one tire was low but the other tires were at 40 psi. The door panel clearly states 35 psi. When I asked the service manager why they overfill the tires with Nitrogen, I was told to accommodate for temperature changes. I could've sworn nitrogen was supposed to be more stable than air, thus not fluctuating as much as air, especially in August. As it turned out, I had a nail in my tire. They took 4 HOURS to patch the tire and put it back on. That is with a 7 AM appointment by the way. As I get on down the road, I notice that at around 60-64 MPH, my steering wheel begins to shake. After several attempts to reach a service manager with no response, I finally made another appointment. The problem still wasn't fixed. After several more attempts, I finally reached Julio who had me bring the car in and rode along for a test drive to see what the problem was. That was fine and dandy. They did a road force balance on the tire that was patched and the problem was solved! Until a week later when the tire pressure light came back on. I made yet another appointment, dropped the vehicle off. When I returned, I was told that there was yet another nail in the same tire as before. They would patch it and order a new tire under the Road Hazard coverage we purchased. So I had to bring it back again. The new tire is on. At this point I was told that the truck would need an alignment and until I had an alignment it would shake in the steering wheel. Bull. I continue to have vibration in the steering wheel despite 6 visits to the dealer, two in which I dropped the truck off and left in a loaner car, and a new tire. The service department is a scam and simply wants to sell services that aren't needed. My truck does not in fact need an alignment but rather it needs to be properly balanced. They consistently overfill the tires which causes accelerated tread wear so you'll purchased overpriced tires from them. During one of my many waits at Jim Ellis Mcdonough, we overheard another service manager assistant trying to scam another young lady out of an $800 service plus new tires. She was about to go for it but my husband spoke up and she ended up saving a lot of money. I will NOT be taking my vehicle back to Jim Ellis McDonough as we plan to take it to another dealership with better customer service. I will add that the service manager assistants were decent to work with but their service department makes their jobs difficult as they have to put up with frustrated customers like us. It'd probably help if the service techs actually stayed in the back and did some work instead of coming up to the customer lounge emptying the snack basket and taking bottles of water. More
Great Associate He told me how long it will take up front and I appreciate that. It was a great experience. I love these guys. The price was right too He told me how long it will take up front and I appreciate that. It was a great experience. I love these guys. The price was right too More
Excellent Customer Service!!! I am always pleased and leave Jim Ellis Toyota of McDonough very satisfied. The team works hard to get me in and out quickly. I really appreciate the I am always pleased and leave Jim Ellis Toyota of McDonough very satisfied. The team works hard to get me in and out quickly. I really appreciate the car wash whenever I go to have my car serviced. Amanda was especially pleasant and professional! She made my experience such a pleasure! : ) More
The extra mile I experienced a great visit at Toyota McDonough! Although it was a bit lengthy due to many customers, the Tech who worked on my vehicle was knowledgea I experienced a great visit at Toyota McDonough! Although it was a bit lengthy due to many customers, the Tech who worked on my vehicle was knowledgeable and transparent on what steps I should take. Way to go Shane! You deserve highlight of the week! More
Quick oil change after work! Arrived at dealership at 5:10 p.m. To determine if an oil change was possible. To my surprise, I checked in my Prius and left before 6:00 p.m.! Also Arrived at dealership at 5:10 p.m. To determine if an oil change was possible. To my surprise, I checked in my Prius and left before 6:00 p.m.! Also, they honored a 1/2 off discount promotion from another Toyota dealership! More
Great service The check-in line wait was a little long, however, they were providing exceptional service for another customer. We worked with a new trainee, and she The check-in line wait was a little long, however, they were providing exceptional service for another customer. We worked with a new trainee, and she did a nice job and verified her service with another service agent. Ou car was serviced and washed promptly and we were on our way. In addition, the service was free as part of the first two years service agreement. More