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4,275 Reviews of Toyota of McDonough - Service Center
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October 07, 2019
Great They are very friendly and the service is wonderful. I would recommend there services to friends and family. Thanks Toyota for a job well done 👍 They are very friendly and the service is wonderful. I would recommend there services to friends and family. Thanks Toyota for a job well done 👍 More
by ZolaPalmer
Verified CustomerEmployees Worked With
October 04, 2019
No Response from service Purchased 2019 Sienna in May of 2019. had vehicle in on September 13th at 8am for 5000 mile check and other issues with Toyota Connect but was told th Purchased 2019 Sienna in May of 2019. had vehicle in on September 13th at 8am for 5000 mile check and other issues with Toyota Connect but was told they would schedule the following Monday or Tuesday a call to bring vehicle in. No call was received and I called later in week and left message. As yet have not heard anything. Issue was the SOS, speaker not working and phone had issues. Finally called FIVE STAR in Milledgeville, took vehicle in and had to keep it 48 hours, but issues are working fine after Toyota had to replace some parts. Had great customer service experience and my van is working the way it should. More
by BECKY7C
Employees Worked With
Not sure who service technician was, Amanda Cambron
October 03, 2019
Did it happen that fast?? The team was fast and quick. I truly enjoyed working with them. The way they handle me as a customer is so in point. I am a customer for life! The team was fast and quick. I truly enjoyed working with them. The way they handle me as a customer is so in point. I am a customer for life! More
by ROSS.XE30
Employees Worked With
Other Employees :
William Mason, Amanda Cambron, Paul Tolbert
October 03, 2019
10,000 mile check up and service. In and out in less than 45 minutes. Good communication and review of work done. Paul was very professional and answered all questions. Good experience In and out in less than 45 minutes. Good communication and review of work done. Paul was very professional and answered all questions. Good experience. More
by gray8824
Employees Worked With
Paul Tolbert
October 03, 2019
Wonderful experience! Excellent Service! My service advisor was very professional & attentive! Great Guy! I really enjoyed my visit. He always takes very good care of me wh Excellent Service! My service advisor was very professional & attentive! Great Guy! I really enjoyed my visit. He always takes very good care of me whenever I come in for service. The wait time was very good also. Thank You Oscar!! More
by JAF301970
Employees Worked With
October 03, 2019
Recent service experience My service experience for the past 10 years or so has been excellent. However, this past time there was a glitch. In addition to the regular service My service experience for the past 10 years or so has been excellent. However, this past time there was a glitch. In addition to the regular service (135,000 miles) I asked that the left rear tail/brake light be checked out because I had been told that it was out, but when I just touched the light it came on. (Dana checked me in that day) After sitting in the waiting room for 2 hours or so, I managed to get to Amanda (she was busy) to see if there was a problem with my car. I was told that because of the light issue, my car went to the Shop first to be checked out, they didn't find a problem, and that my car had just been sent to the service department. Why did my car sit in the Shop 2 hours or more before it was sent to service? I was at your facility about 3-1/2 hours. More
by rosgraves
Employees Worked With
Amanda Cambron, Dana Hull
October 03, 2019
Great customer service Noah Peacock, Assistant Service Manager This was my first time visiting Jim Ellis Toyota and Noah went above and beyond to take care of my truck. Noah Peacock, Assistant Service Manager This was my first time visiting Jim Ellis Toyota and Noah went above and beyond to take care of my truck. He went as far as sending me pictures of the issue(s) that took me to visit Jim Ellis Toyota. What other service center would do that? None that I am aware of. Would like to thank Reid also for his customer service. I will be a returning customer to Jim Ellis Toyota. More
by renechilders64
October 03, 2019
I could not ask for a more efficient and courteous service. This was my third visit. Each visit was completed within the time estimate provided to me. The waiting facilities are very convenient and enjoyable. This was my third visit. Each visit was completed within the time estimate provided to me. The waiting facilities are very convenient and enjoyable. The team was courteous and very responsive to questions and did an excellent job explaining the service components. More
by 7brussell7
Employees Worked With
Winston Jack
October 03, 2019
Yes, Very professional I like how they greet you as soon as you get out of the car and take care of your needs. Very Professional! We loved the price also. I like how they greet you as soon as you get out of the car and take care of your needs. Very Professional! We loved the price also. More
by TOMMY31
October 03, 2019
Service department I waited 2 hours to get my tires rotated ! I think that is ridiculous! This one guy was getting his oil changed and he was there 2 hours I waited 2 hours to get my tires rotated ! I think that is ridiculous! This one guy was getting his oil changed and he was there 2 hours More
by rjdavis81577
