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4,273 Reviews of Toyota of McDonough - Service Center
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October 15, 2019
Oil Change I had an 11AM appointment to have my oil changed. When I pulled into the bay there was one other car. I know I’m unable to see how many cars are in th I had an 11AM appointment to have my oil changed. When I pulled into the bay there was one other car. I know I’m unable to see how many cars are in the back but I think that a 3 hour visit is extremely to long. Why in the world would it take that long? Also while wait I could see a guy talking on the phone and others cutting up. The work is always good but 3 hours is RIDICULOUS! More
by hollidorminy
Verified CustomerEmployees Worked With
October 15, 2019
Easy experience Friendly staff. Detailed information provided. Comfortable wait area. Making an appointment was painless and ease of dropping car for service made i Friendly staff. Detailed information provided. Comfortable wait area. Making an appointment was painless and ease of dropping car for service made it no problem at all. More
by gramanay1932
Employees Worked With
October 15, 2019
Great service Service light came on while driving home, saw Toyota dealership and pulled in to get it fixed. Very busy dealership. Staff was great, got a tour of th Service light came on while driving home, saw Toyota dealership and pulled in to get it fixed. Very busy dealership. Staff was great, got a tour of the place, very nice and clean. Would recommend to anyone traveling to go there. More
by kryptik_hacker
Employees Worked With
Amanda Cambron
October 14, 2019
Awesome Customer Service!! Customer Service has been great ever since I stepped into Jim Ellis last year to purchase my vehicle. They have made me love coming to service my coro Customer Service has been great ever since I stepped into Jim Ellis last year to purchase my vehicle. They have made me love coming to service my corolla at this location. I am never disappointed. Thanks Jim Ellis!! More
by Corolla o
Employees Worked With
October 14, 2019
Best Toyota dealership in Ga My second time to this dealership for service and both times I was treated with the BEST CUSTOMER SERVICE ever............... I live in Clarkston, Ga My second time to this dealership for service and both times I was treated with the BEST CUSTOMER SERVICE ever............... I live in Clarkston, Ga and don’t mine driving to McDonough, Ga to get my car serviced and I appreciate you guys soooo much. Assistant Service Manager Dana is the best!!!!! More
by latonyea27
Employees Worked With
Dana Hull
October 11, 2019
Your Customer's Time is Important The condition of my vehicle and ensuring timely service of my vehicle is important to me, however so is my time. I called to make an appointment with The condition of my vehicle and ensuring timely service of my vehicle is important to me, however so is my time. I called to make an appointment with the understanding from the customer service person that it might take an hour. I had a 9am eye doc appointment 15 minutes away so I made the appointment for 7:30. When I got there, the service attendant quoted me around $500 (and more time) worth of things "it was time for." Two issues I have with this - (1) when I arrive is not the time to tell me this, and (2) don't assume that, that is what I'm doing. I was there for my 30,000 service yes, but that is my oil change. I'm not thinking or considering anything else in that unless I have been provided with good information in advance so that (1) I can be financially prepared to spend that money, and (2) to make sure I have the time for extra stuff. to be done to my car. When it was taking way too much time and I needed to leave or I would miss my eye appointment, I was told that it helps if you have an appointment. Well, I did have an appointment, so now what? I ended up requesting my vehicle immediately, and told them to NOT run it through the car wash because I no longer had time. I was 15 minutes late to my eye appointment. The service attendant was nice, but at the end of the day, I wasn't pleased with the planning, organization or proactive customer service approach. I will come back because you are closer, but I wouldn't recommend you for service. (** didn't buy my car from this dealership). More
by JSHEREE77
Employees Worked With
Paul Tolbert
October 10, 2019
Oil Change I was told the oil change would take about 2 hours. I had them check my left front tire for a leak and they found a nail in my tire. I was told it w I was told the oil change would take about 2 hours. I had them check my left front tire for a leak and they found a nail in my tire. I was told it would be another 20 minutes for this repair. It took an additional hour for the tire repair in which the technician put my tire on the wrong direction and did not place a cap on my tire inflator. Later when I measured the tire pressure it was set at 39 pounds and all my other tires were set too low at 31 pounds. My TPS is malfunctioning and they could not address the issue. I arrived at 3:00pm and left at 6:40pm. It that amount of time I was disappointed that they could not address my TPS device. I have to come back Saturday morning at 7:00am for this repair. Most likely a low battery in one of my TPS monitoring devices. More
by abrahamianf
Employees Worked With
Amanda Cambron, Paul Tolbert
October 09, 2019
Dealership I go there for all my maintenance work. All the service employees are very polite and nice. The wait for your car to finish is not bad at all. I go there for all my maintenance work. All the service employees are very polite and nice. The wait for your car to finish is not bad at all. More
by DEANEREDMANB
Employees Worked With
October 09, 2019
Owner Your service guy don't take time to explain what ever.iI have appt to 7.30 am and I reach your place on time. The service guy call me and with no excu Your service guy don't take time to explain what ever.iI have appt to 7.30 am and I reach your place on time. The service guy call me and with no excuse he takes a other customer on front of me.plus he is mean. I pass over 2 hrs doctorate my tires.wrong. More
by sij491
Employees Worked With
Paul Tolbert
October 08, 2019
90 minutes for oil change? Too long to wait for oil change, free or not! Come on with the wait time. Not everyone can leave it and come back later. Too long to wait for oil change, free or not! Come on with the wait time. Not everyone can leave it and come back later. More
by Me
Employees Worked With
Other Employees :
Amanda Cambron, Paul Tolbert, Noah Peacock, Dana Hull
