Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,253 Reviews of Toyota of McDonough - Service Center
Sort by
October 03, 2019
Recent service experience My service experience for the past 10 years or so has been excellent. However, this past time there was a glitch. In addition to the regular service My service experience for the past 10 years or so has been excellent. However, this past time there was a glitch. In addition to the regular service (135,000 miles) I asked that the left rear tail/brake light be checked out because I had been told that it was out, but when I just touched the light it came on. (Dana checked me in that day) After sitting in the waiting room for 2 hours or so, I managed to get to Amanda (she was busy) to see if there was a problem with my car. I was told that because of the light issue, my car went to the Shop first to be checked out, they didn't find a problem, and that my car had just been sent to the service department. Why did my car sit in the Shop 2 hours or more before it was sent to service? I was at your facility about 3-1/2 hours. More
by rosgraves
Verified CustomerEmployees Worked With
Amanda Cambron, Dana Hull
Helpful October 03, 2019
I could not ask for a more efficient and courteous service. This was my third visit. Each visit was completed within the time estimate provided to me. The waiting facilities are very convenient and enjoyable. This was my third visit. Each visit was completed within the time estimate provided to me. The waiting facilities are very convenient and enjoyable. The team was courteous and very responsive to questions and did an excellent job explaining the service components. More
by 7brussell7
Employees Worked With
Winston Jack
October 03, 2019
Service department I waited 2 hours to get my tires rotated ! I think that is ridiculous! This one guy was getting his oil changed and he was there 2 hours I waited 2 hours to get my tires rotated ! I think that is ridiculous! This one guy was getting his oil changed and he was there 2 hours More
by rjdavis81577
October 03, 2019
Great customer service Noah Peacock, Assistant Service Manager This was my first time visiting Jim Ellis Toyota and Noah went above and beyond to take care of my truck. Noah Peacock, Assistant Service Manager This was my first time visiting Jim Ellis Toyota and Noah went above and beyond to take care of my truck. He went as far as sending me pictures of the issue(s) that took me to visit Jim Ellis Toyota. What other service center would do that? None that I am aware of. Would like to thank Reid also for his customer service. I will be a returning customer to Jim Ellis Toyota. More
by renechilders64
October 03, 2019
Yes, Very professional I like how they greet you as soon as you get out of the car and take care of your needs. Very Professional! We loved the price also. I like how they greet you as soon as you get out of the car and take care of your needs. Very Professional! We loved the price also. More
by TOMMY31
October 03, 2019
Wonderful experience! Excellent Service! My service advisor was very professional & attentive! Great Guy! I really enjoyed my visit. He always takes very good care of me wh Excellent Service! My service advisor was very professional & attentive! Great Guy! I really enjoyed my visit. He always takes very good care of me whenever I come in for service. The wait time was very good also. Thank You Oscar!! More
by JAF301970
Employees Worked With
October 03, 2019
Did it happen that fast?? The team was fast and quick. I truly enjoyed working with them. The way they handle me as a customer is so in point. I am a customer for life! The team was fast and quick. I truly enjoyed working with them. The way they handle me as a customer is so in point. I am a customer for life! More
by ROSS.XE30
Employees Worked With
Other Employees :
William Mason, Amanda Cambron, Paul Tolbert
October 02, 2019
Oil change! This dealership is amazing when it comes to service. I recently visited their service department in order to get my oil change done and my experience This dealership is amazing when it comes to service. I recently visited their service department in order to get my oil change done and my experience was incredible. As soon as I arrived, I was met by a young lady and she took care of me like a true professional. More
by maiandbenj
Employees Worked With
Dana Hull
October 02, 2019
Vehicle Service Excellent service which was done quickly and professionally. Clean environment. Dana was extremely professional and a pleasure to talk and I was in an Excellent service which was done quickly and professionally. Clean environment. Dana was extremely professional and a pleasure to talk and I was in and out before I have a chance to sit down.. More
by tru404
Employees Worked With
Dana Hull
October 02, 2019
Oil change My overall experience is always good, everyone is very friendly. The ONLY downfall is the long wait time even when I've scheduled a appointment, the w My overall experience is always good, everyone is very friendly. The ONLY downfall is the long wait time even when I've scheduled a appointment, the wait is almost 2 hours if not longer. More
by patrena_b
Employees Worked With
Winston Jack
