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4,275 Reviews of Toyota of McDonough - Service Center
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October 21, 2019
This whole service by appointment sucks!! I made an appt for first service time and showed up when first open. Yet somehow there is 10 people ahead of me which in turn cause a simple oil chang I made an appt for first service time and showed up when first open. Yet somehow there is 10 people ahead of me which in turn cause a simple oil change and tire rotation to take an hour and a half. I just for the life of me don’t understand why you schedule that many people at the same time. What’s wrong with first come first serve then at least I know what I’m dealing with. I sure am missing the days when it was McDonough South Toyota. Jim Ellis Toyota took something working fine and had to overthink it. Good job!!! If it wasn’t for the free oil changes I most certainly wouldn’t be back and they won’t get anything more than routine maintenance as long as they are owners. This is no reflection on the service rep or technician as they were exceptional. Management is where this place is seriously lacking! More
by JEFFREY3156
Verified CustomerEmployees Worked With
Amanda Cambron
October 21, 2019
Great timely updates for my vehicle. I was updated in a timely manner about when my vehicle would be ready and what issues were occurring with my vehicle. I was pleased with the texting I was updated in a timely manner about when my vehicle would be ready and what issues were occurring with my vehicle. I was pleased with the texting system and could call for updates as needed. More
by almac888
Employees Worked With
Noah Peacock
October 21, 2019
They do a great job Never have issues. They do a great job getting you in and out. They are very informative concerning information about your car. Great job Toyota Never have issues. They do a great job getting you in and out. They are very informative concerning information about your car. Great job Toyota More
by cclovett2010
Employees Worked With
October 19, 2019
Heavy Repairs Needed Service was needed on my 2005 Toyota Tundra. I presently have over 400,000 miles racked up on the odometer. The Service Dept. was professional and h Service was needed on my 2005 Toyota Tundra. I presently have over 400,000 miles racked up on the odometer. The Service Dept. was professional and honest on their quotes for repairs. In addition, Dana Hull even provided discounts where possible. The repairs took two days and it was well worth the wait. A Loaner was provided and needed (work). A nice new (2020) Toyota Corolla, to be exact. It was a mighty fine experience all the way around. Thank you!! More
by sfcbellret
Employees Worked With
Dana Hull
October 18, 2019
Professional, Efficient and Expeditious Friendly and professional right at the start. I was really comfortable sharing what was going on with my car needs. She answered all my questions/conc Friendly and professional right at the start. I was really comfortable sharing what was going on with my car needs. She answered all my questions/concerns related to my car issues. Great service provided. More
by rstephens79
Employees Worked With
Dana Hull
October 18, 2019
Happy Servic As usual Reid was awesome. He always goes over work to be preformed at check in and calls to confirm work completed as well as any concerns the tech m As usual Reid was awesome. He always goes over work to be preformed at check in and calls to confirm work completed as well as any concerns the tech may have noted. 45k mile maintenance was completed in 2 hours. More
by HondaOwner
Employees Worked With
October 18, 2019
Great attentive service. The Service Advisor Oscar Johnson was very attentive to my cars inspection. I required a Toyota Complimentary multi point inspection. Hats off to Te The Service Advisor Oscar Johnson was very attentive to my cars inspection. I required a Toyota Complimentary multi point inspection. Hats off to Tech: Zachary Barber. Great job! More
by c.full01
October 17, 2019
Owner Good job and good customer service. Also ready before I expected. I was happy with job done. I was in the area visiting my daughter and if there agai Good job and good customer service. Also ready before I expected. I was happy with job done. I was in the area visiting my daughter and if there again when my car is due for service I’ll come back. More
by michelleholmes26
Employees Worked With
Noah Peacock
October 17, 2019
Not happy I set up an appointment for 9 a.m. for an oil change, I also told the lady over the phone I may need an alignment and balance and rotation but I want I set up an appointment for 9 a.m. for an oil change, I also told the lady over the phone I may need an alignment and balance and rotation but I wanted to know the prices. She said someone would call me because she didn't know. No one called. So I went to the appointment anyway, explained to the advisor what was going on and he said they would check it out. Though they did give me an answer, I didn't leave until 145p.m. mind you I arrived at 845 a.m. I left extremely unhappy. Not only did I pay more for the alignment than I do at my usual place, but I also had to sit there for 5 hours. I won't be doing simple service at Toyota again. There is really no point in creating appointments. More
by samanthakopp86
Employees Worked With
October 15, 2019
Lousy Service Advisor and customer Service The Service Advisor manipulated cost By backing into the number cost to arrive to the denominator she desire. I questioned about the charged for the u The Service Advisor manipulated cost By backing into the number cost to arrive to the denominator she desire. I questioned about the charged for the usage of a loaner vehicle. She claims Enterprise charged the dealership $35 a day. Therefore she charged the cost to me. Yet still the operative word is Loaner not rental to me. But couldn’t get the job done on time. So the sat at the Dealership an extra day because it was worked on. Yet charged $70 for something that is out of my control for repairs. More
by gregjackson218
Employees Worked With
Amanda Cambron
