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4,268 Reviews of Toyota of McDonough - Service Center
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October 22, 2019
Great Customer Service Raymond did a great job. He answered all my questions and was able to resolve the problems I was having with my car. And a big thank you to the guy in Raymond did a great job. He answered all my questions and was able to resolve the problems I was having with my car. And a big thank you to the guy in the parts departnent, who took the time to print out the discount coupon for my new car battery. Keep up the excellent customer service Jim Ellis Toyota crew! More
by karla.yolas2
Verified CustomerEmployees Worked With
October 22, 2019
Sat for 2hrs. for an oil change and they didn’t even start I went in for an oil change and was told on arrival that it would be 1.5 hrs until completed.Even with that being a unusually long time for that typ I went in for an oil change and was told on arrival that it would be 1.5 hrs until completed.Even with that being a unusually long time for that type of service, Reluctantly, I said “ok”. After waiting for 2 hrs. to be notified that the service was completed. I started looking for my vehicle only to find out it had not even been taken into the shop yet! I then inquired with service personnel and was told told “sorry we had appointments that take priority over walk-ins”. This is totally unacceptable if you have appointments, then tell me!!!! But don’t tell me one thing and totally blow me off! I took time off work to get my errands done and they wasted my time, I am so frustrated with this dealership!!!!!!!!!! More
by jason25atl
Employees Worked With
Amanda Cambron
October 22, 2019
Exceptional service Always a pleasant environment and associates are always helpful 🙂. Appointment needed and shopping/restaurants nearby! Raymond is the Best at Toyota Always a pleasant environment and associates are always helpful 🙂. Appointment needed and shopping/restaurants nearby! Raymond is the Best at Toyota of McDonough. Snacks, coffee, and water More
by kampuskoupons
Employees Worked With
October 21, 2019
This whole service by appointment sucks!! I made an appt for first service time and showed up when first open. Yet somehow there is 10 people ahead of me which in turn cause a simple oil chang I made an appt for first service time and showed up when first open. Yet somehow there is 10 people ahead of me which in turn cause a simple oil change and tire rotation to take an hour and a half. I just for the life of me don’t understand why you schedule that many people at the same time. What’s wrong with first come first serve then at least I know what I’m dealing with. I sure am missing the days when it was McDonough South Toyota. Jim Ellis Toyota took something working fine and had to overthink it. Good job!!! If it wasn’t for the free oil changes I most certainly wouldn’t be back and they won’t get anything more than routine maintenance as long as they are owners. This is no reflection on the service rep or technician as they were exceptional. Management is where this place is seriously lacking! More
by JEFFREY3156
Employees Worked With
Amanda Cambron
October 21, 2019
Great timely updates for my vehicle. I was updated in a timely manner about when my vehicle would be ready and what issues were occurring with my vehicle. I was pleased with the texting I was updated in a timely manner about when my vehicle would be ready and what issues were occurring with my vehicle. I was pleased with the texting system and could call for updates as needed. More
by almac888
Employees Worked With
Noah Peacock
October 21, 2019
They do a great job Never have issues. They do a great job getting you in and out. They are very informative concerning information about your car. Great job Toyota Never have issues. They do a great job getting you in and out. They are very informative concerning information about your car. Great job Toyota More
by cclovett2010
Employees Worked With
October 19, 2019
Heavy Repairs Needed Service was needed on my 2005 Toyota Tundra. I presently have over 400,000 miles racked up on the odometer. The Service Dept. was professional and h Service was needed on my 2005 Toyota Tundra. I presently have over 400,000 miles racked up on the odometer. The Service Dept. was professional and honest on their quotes for repairs. In addition, Dana Hull even provided discounts where possible. The repairs took two days and it was well worth the wait. A Loaner was provided and needed (work). A nice new (2020) Toyota Corolla, to be exact. It was a mighty fine experience all the way around. Thank you!! More
by sfcbellret
Employees Worked With
Dana Hull
October 18, 2019
Professional, Efficient and Expeditious Friendly and professional right at the start. I was really comfortable sharing what was going on with my car needs. She answered all my questions/conc Friendly and professional right at the start. I was really comfortable sharing what was going on with my car needs. She answered all my questions/concerns related to my car issues. Great service provided. More
by rstephens79
Employees Worked With
Dana Hull
October 18, 2019
Happy Servic As usual Reid was awesome. He always goes over work to be preformed at check in and calls to confirm work completed as well as any concerns the tech m As usual Reid was awesome. He always goes over work to be preformed at check in and calls to confirm work completed as well as any concerns the tech may have noted. 45k mile maintenance was completed in 2 hours. More
by HondaOwner
Employees Worked With
October 18, 2019
Great attentive service. The Service Advisor Oscar Johnson was very attentive to my cars inspection. I required a Toyota Complimentary multi point inspection. Hats off to Te The Service Advisor Oscar Johnson was very attentive to my cars inspection. I required a Toyota Complimentary multi point inspection. Hats off to Tech: Zachary Barber. Great job! More
by c.full01
