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4,273 Reviews of Toyota of McDonough - Service Center
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November 01, 2019
Great customer service process was quick Every time I come in I get excellent service thank you so much. I have had 2 friends to come in to make a purchase Every time I come in I get excellent service thank you so much. I have had 2 friends to come in to make a purchase More
by sister4life66
Verified CustomerEmployees Worked With
Other Employees :
Brian Hoe, William Mason, Miguel Perez, Dana Hull
October 31, 2019
Efficient & Effective Service rep(s) were helpful and informative. I appreciate the care they take to get the job done. I was in and out in the time projected. Service rep(s) were helpful and informative. I appreciate the care they take to get the job done. I was in and out in the time projected. More
by don_luse
Employees Worked With
I’m old and can’t remember names.
October 31, 2019
Quick and Easy Oscar was terrific! He was very nice and a pleasure to do business with. Would have given five stars if I didn't have to spend 10 minutes trying to g Oscar was terrific! He was very nice and a pleasure to do business with. Would have given five stars if I didn't have to spend 10 minutes trying to get my seat position back to the way I had it. More
by pamsmpk
Employees Worked With
October 31, 2019
Second trip for brake job-last trip to McDonough Toyota I had my brakes done at Jim Ellis Toyota of McDonough about 3 weeks ago and after driving the car for a day or so I noticed a squeaking, rubbing sound I had my brakes done at Jim Ellis Toyota of McDonough about 3 weeks ago and after driving the car for a day or so I noticed a squeaking, rubbing sound. I thought maybe the new brake pads had to wear in so I made note to keep an eye on it. Fast forward a few weeks and the sound was still there so I made an appointment for a recheck with the service provider I had initially. I get to the dealership for service yesterday and was told that there would be a $130 diagnostic charge! After explaining that I was there for a recheck of work performed at that same dealership weeks earlier my new service provider removed the charge and then informed me that I would have a 3 hour wait even though I had an appointment! Anyway, they ended up getting my car back to me a little earlier than projected and was told that my parking brake pin and spring was loose and it had been tightened and greased but the noise is still there. I’m going to have my family mechanic check it out when I go home for thanksgiving next month. I feel like I drove 35 minutes away from home paid a lot of money for lost time and brakes that may be incorrectly installed... I will be having another Toyota dealership service my car going forward. More
by CHERRON_GARRETT
Employees Worked With
October 31, 2019
Oil change. I drove in for an oil change with no appt.. I have always had great service. Raymond was very knowledgeable and helpful. He recognized me immediate I drove in for an oil change with no appt.. I have always had great service. Raymond was very knowledgeable and helpful. He recognized me immediately as I have dealt with him numerous times. I try to use with him when I can. Also Reid is another service manager with whom I have dealt with in the past and he is also extremely helpful. I appreciate both of them with their experience and assistance. They both always keep me informed of my vehicle status and any other issues or service needed in the future. I would highly recommend both of them. P.S. I do not Facebook. More
by rrrmc
October 30, 2019
5000 mile tire rotation Had an appointment for 2 and wasn't out of the dealership until after 4. My keys were left sitting on the service desk along with others. Had an appointment for 2 and wasn't out of the dealership until after 4. My keys were left sitting on the service desk along with others. More
by mallayne21
Employees Worked With
Noah Peacock
October 29, 2019
The service was quick & the associate was very helpful The sales associate was very very helpful She made a reccomdation for me to get a brand new set of tires. She also helped me to get an alignment. Than The sales associate was very very helpful She made a reccomdation for me to get a brand new set of tires. She also helped me to get an alignment. Thank you so much Amanda. She also recommended the shuttle so that I wouldn't have to sit there & wait. More
by shajinawill
Employees Worked With
Amanda Cambron
October 29, 2019
Routine maintenance/oil change Everyone is very friendly... but it takes sooooo long just for an oil change. Even with appointments scheduled, the first time I was there 3 hours and Everyone is very friendly... but it takes sooooo long just for an oil change. Even with appointments scheduled, the first time I was there 3 hours and then on Monday it took 2 hours. Then I was told I have to bring the 4 runner back again for a recall. Again, the folks are very nice, but service is incredibly slow. More
by dillon14142002
Employees Worked With
October 29, 2019
Good! Fast Sheena was a great tech she went over everything with me as far as my vehicle. I like honesty a consistency. I always appreciate service here! Sheena was a great tech she went over everything with me as far as my vehicle. I like honesty a consistency. I always appreciate service here! More
by angeldonaldkelsey
Employees Worked With
Dana Hull
October 26, 2019
Great customer service On my visit for service on Tuesday then scheduled for Thursday both service representatives we very kind, helpful and very timely completion. Thanks f On my visit for service on Tuesday then scheduled for Thursday both service representatives we very kind, helpful and very timely completion. Thanks for such great customer service. More
by abdbkb
Employees Worked With
