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4,273 Reviews of Toyota of McDonough - Service Center
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November 05, 2019
Helpful, Honest and Reliable Service center was helpful in answering my questions, patient, and honest about what I needed rather than just trying to get me to spend money. Service center was helpful in answering my questions, patient, and honest about what I needed rather than just trying to get me to spend money. More
by EPSHEFFIELD
Verified CustomerEmployees Worked With
November 05, 2019
Great staff... great service! Appreciate the friendliness and efficiency of the staff. Waiting room is good. Could use more outlets in waiting room to plug in devices for work. O Appreciate the friendliness and efficiency of the staff. Waiting room is good. Could use more outlets in waiting room to plug in devices for work. Other than that, excellent experience. More
by kpoole1
Employees Worked With
November 05, 2019
Worst experience with a dealership ever. I was sold a 2014 Subaru Forester back in January that I now have to replace the valve body and lower control arms on. All of which could have been detected if a 2014 Subaru Forester back in January that I now have to replace the valve body and lower control arms on. All of which could have been detected if a thorough inspection would have been done , which clearly it wasn’t or it was done by the same techs that can’t manage to properly change oil. My oil light shouldn’t come on two days after an oil change, unless yup you guessed it the tech didn’t replace the crush gasket with a new one during the service. Which has happened to me every time I have taken my car there to get the oil changed even when I make sure to tell them what needs to be done. Greg Webster in sales in patronizing and dismissive, unsure how he holds a management position because he lacks any understanding of customer satisfaction. Amanda in service is the only saving grace of the entire operation. DO NOT BUY A CAR FROM HERE More
by Dom87
Employees Worked With
Greg Webster , Amanda Cambron
November 04, 2019
New Tires I called about tires, was told they could get to me same day. I bought my car in an hour ahead of appointment (my fault, I got there earlier than pla I called about tires, was told they could get to me same day. I bought my car in an hour ahead of appointment (my fault, I got there earlier than planned). Spoke with the Assistant Service Manager. She was very nice and helpful. She wrote up my car and I left there at about 3:30 pm. Very nice and clean. More
by james.gordineer
Employees Worked With
Dana Hull
November 04, 2019
Job well done!! Any time my car has an issue, I never hesitate to take a trip to the service center. Their kindness and attention to detail is unmatched. I love being Any time my car has an issue, I never hesitate to take a trip to the service center. Their kindness and attention to detail is unmatched. I love being a Toyota customer! More
by kenedimitchell
Employees Worked With
November 04, 2019
Great The service was great. Would come again. Thanks for the service. Hopefully the next time I won't have to be there so long on a Saturday. The service was great. Would come again. Thanks for the service. Hopefully the next time I won't have to be there so long on a Saturday. More
by msjohnda
Employees Worked With
Amanda Cambron
November 04, 2019
OUTSTANDING SERVICE My entire experience was OUTSTANDING FROM BEGINNING TO END! I APPRECIATE THE FACT THAT THE TECHNICIAN PAID ATTENTION TO DETAIL TO MY VEHICLE. MY TOYOT My entire experience was OUTSTANDING FROM BEGINNING TO END! I APPRECIATE THE FACT THAT THE TECHNICIAN PAID ATTENTION TO DETAIL TO MY VEHICLE. MY TOYOTA SOLARA IS 19 YEARS OLD AND THEY SHOW THE SAME CARE AS IF IT'S A 2019. TO SUM THIS UP WHEN I AM READY TO PURCHASE A VEHICLE IT WILL BE FROM JIM. ELLIS TOYOTA MCDONOUGH BECAUSE OF THE TRUST I HAVE IN THIS DEALERSHIP!! More
by missyew294
Employees Worked With
TECHNICIAN
November 01, 2019
Oil Change Didn't put the proper amount of Oil back in my Vehicle; damage to my engine is undetermined, only time will tell what damage has been done due to the Didn't put the proper amount of Oil back in my Vehicle; damage to my engine is undetermined, only time will tell what damage has been done due to the lack of Oil in the engine. More
by atmharpo
Employees Worked With
November 01, 2019
Part Replacement I had 14 different codes come up when my check engine light come on. Spoke to Reid on the phone took it to him and he worked it out where the Warranty I had 14 different codes come up when my check engine light come on. Spoke to Reid on the phone took it to him and he worked it out where the Warranty Covered my part and got me all fixed up in a very fast time frame! He is WONDERFUL!! More
by ancarter21
Employees Worked With
November 01, 2019
Awesome Dealership and Service Department I have enjoyed owning my Toyota and the service department has done a great job maintaining my vehicle. Keep up the great work! Thank you! I have enjoyed owning my Toyota and the service department has done a great job maintaining my vehicle. Keep up the great work! Thank you! More
by eriasterrell
Employees Worked With
