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4,268 Reviews of Toyota of McDonough - Service Center
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November 04, 2019
Great The service was great. Would come again. Thanks for the service. Hopefully the next time I won't have to be there so long on a Saturday. The service was great. Would come again. Thanks for the service. Hopefully the next time I won't have to be there so long on a Saturday. More
by msjohnda
Verified CustomerEmployees Worked With
Amanda Cambron
November 04, 2019
OUTSTANDING SERVICE My entire experience was OUTSTANDING FROM BEGINNING TO END! I APPRECIATE THE FACT THAT THE TECHNICIAN PAID ATTENTION TO DETAIL TO MY VEHICLE. MY TOYOT My entire experience was OUTSTANDING FROM BEGINNING TO END! I APPRECIATE THE FACT THAT THE TECHNICIAN PAID ATTENTION TO DETAIL TO MY VEHICLE. MY TOYOTA SOLARA IS 19 YEARS OLD AND THEY SHOW THE SAME CARE AS IF IT'S A 2019. TO SUM THIS UP WHEN I AM READY TO PURCHASE A VEHICLE IT WILL BE FROM JIM. ELLIS TOYOTA MCDONOUGH BECAUSE OF THE TRUST I HAVE IN THIS DEALERSHIP!! More
by missyew294
Employees Worked With
TECHNICIAN
November 01, 2019
Oil Change Didn't put the proper amount of Oil back in my Vehicle; damage to my engine is undetermined, only time will tell what damage has been done due to the Didn't put the proper amount of Oil back in my Vehicle; damage to my engine is undetermined, only time will tell what damage has been done due to the lack of Oil in the engine. More
by atmharpo
Employees Worked With
November 01, 2019
Part Replacement I had 14 different codes come up when my check engine light come on. Spoke to Reid on the phone took it to him and he worked it out where the Warranty I had 14 different codes come up when my check engine light come on. Spoke to Reid on the phone took it to him and he worked it out where the Warranty Covered my part and got me all fixed up in a very fast time frame! He is WONDERFUL!! More
by ancarter21
Employees Worked With
November 01, 2019
Awesome Dealership and Service Department I have enjoyed owning my Toyota and the service department has done a great job maintaining my vehicle. Keep up the great work! Thank you! I have enjoyed owning my Toyota and the service department has done a great job maintaining my vehicle. Keep up the great work! Thank you! More
by eriasterrell
Employees Worked With
November 01, 2019
Great customer service process was quick Every time I come in I get excellent service thank you so much. I have had 2 friends to come in to make a purchase Every time I come in I get excellent service thank you so much. I have had 2 friends to come in to make a purchase More
by sister4life66
Employees Worked With
Other Employees :
Brian Hoe, William Mason, Miguel Perez, Dana Hull
October 31, 2019
Efficient & Effective Service rep(s) were helpful and informative. I appreciate the care they take to get the job done. I was in and out in the time projected. Service rep(s) were helpful and informative. I appreciate the care they take to get the job done. I was in and out in the time projected. More
by don_luse
Employees Worked With
I’m old and can’t remember names.
October 31, 2019
Quick and Easy Oscar was terrific! He was very nice and a pleasure to do business with. Would have given five stars if I didn't have to spend 10 minutes trying to g Oscar was terrific! He was very nice and a pleasure to do business with. Would have given five stars if I didn't have to spend 10 minutes trying to get my seat position back to the way I had it. More
by pamsmpk
Employees Worked With
October 31, 2019
Second trip for brake job-last trip to McDonough Toyota I had my brakes done at Jim Ellis Toyota of McDonough about 3 weeks ago and after driving the car for a day or so I noticed a squeaking, rubbing sound I had my brakes done at Jim Ellis Toyota of McDonough about 3 weeks ago and after driving the car for a day or so I noticed a squeaking, rubbing sound. I thought maybe the new brake pads had to wear in so I made note to keep an eye on it. Fast forward a few weeks and the sound was still there so I made an appointment for a recheck with the service provider I had initially. I get to the dealership for service yesterday and was told that there would be a $130 diagnostic charge! After explaining that I was there for a recheck of work performed at that same dealership weeks earlier my new service provider removed the charge and then informed me that I would have a 3 hour wait even though I had an appointment! Anyway, they ended up getting my car back to me a little earlier than projected and was told that my parking brake pin and spring was loose and it had been tightened and greased but the noise is still there. I’m going to have my family mechanic check it out when I go home for thanksgiving next month. I feel like I drove 35 minutes away from home paid a lot of money for lost time and brakes that may be incorrectly installed... I will be having another Toyota dealership service my car going forward. More
by CHERRON_GARRETT
Employees Worked With
October 31, 2019
Oil change. I drove in for an oil change with no appt.. I have always had great service. Raymond was very knowledgeable and helpful. He recognized me immediate I drove in for an oil change with no appt.. I have always had great service. Raymond was very knowledgeable and helpful. He recognized me immediately as I have dealt with him numerous times. I try to use with him when I can. Also Reid is another service manager with whom I have dealt with in the past and he is also extremely helpful. I appreciate both of them with their experience and assistance. They both always keep me informed of my vehicle status and any other issues or service needed in the future. I would highly recommend both of them. P.S. I do not Facebook. More
by rrrmc
