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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,273 Reviews

4,273 Reviews of Toyota of McDonough - Service Center

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November 26, 2019

Oil change great and fast We had a fast and friendly experience. The waiting area was clean and welcoming. Quiet and nice tv choices. I loved the tea and coffee selections More

by APRIL251967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Peacock
Dec 03, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! I greatly appreciate you taking the time to leave your comments on your experience. If there are any questions or concerns I can help with, please feel free to contact me.

November 26, 2019

Amazing Customer Service Raymond treaded me as a royal guest. He ensured that my car was taken care off properly and even got a lyft to/ from home as my car would've taken 5-6 More

by patelraj338
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for the positive feedback! We look forward to seeing you again soon!

November 25, 2019

Customer service I had to return to complete service for 11/19/19 .wait period was almost three hours without any communication. Didn't notice I was given the wrong More

by maryd4452
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Cambron, Noah Peacock
Dec 03, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! I greatly appreciate you taking the time to leave your comments on your experience. If there are any questions or concerns I can help with, please feel free to contact me.

November 24, 2019

Good experience This was my first time booking a service appointment online. The process was easy and took a short time. On the day of my appointment I was greeted a More

by TRAT657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Hull
Dec 03, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback on your recent service visit. Your satisfaction is of upmost importance to me and my team. Please let me know if you have any questions or concerns regarding your visit. Thank you again for your continued support, and thank you for being a part of our family!

November 23, 2019

Fast and professional service I had a "rattle" and without an appointment, I was "worked in.I deal with Reid in the service department and have never been disappointed. More

by SPINNERD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2019 -

Jim Ellis Toyota of McDonough responded

It is my goal to provide great customer service. I am glad to hear you were pleased with your visit. I do appreciate your feedback and look forward to seeing you soon.

November 23, 2019

Outstanding service Amanda Went out of her way to get my vehicle my vehicle worked in for service. I was unable to come for service another day and she work my vehicle i More

by dougptatc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Cambron
Dec 03, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words. I take every survey/review to heart and I truly appreciate the time you took out of your day to fill it out. If there is anything else I can do for you even if its just to answer a question do not hesitate to call. Thank you for being a loyal Jim Ellis customer.

November 22, 2019

Point check service I was taken care of and asked for a wash the rep did that thank you it was comfortable while I waited in waiting room More

by vjwashington60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I believe Joel
Dec 10, 2019 -

Jim Ellis Toyota of McDonough responded

Glad to hear your experience was great! We look forward to seeing you again soon.

November 22, 2019

Superior customer service Brought in my vehicle (4Runner) to get it registered as I purchased it used. My service writer, Reid was super friendly and went the extra mile as I h More

by MSOESMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2019 -

Jim Ellis Toyota of McDonough responded

It is my goal to provide great customer service. I am glad to hear you were pleased with your visit. I do appreciate your feedback and look forward to seeing you soon.

November 22, 2019

Great service Wait was a little long but that is to be expected. Waiting rooms are equipped with comfortable chairs and you are able to watch tv or nap. More

by lisalance1620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Cambron
Dec 03, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words. I take every survey/review to heart and I truly appreciate the time you took out of your day to fill it out. If there is anything else I can do for you even if its just to answer a question do not hesitate to call. Thank you for being a loyal Jim Ellis customer.

November 21, 2019

Prompt, with excellent customer cum service provider relatio My first time to visit this service center. I was given a prompt attention with courtesy a customer deserves. I have decided to be using this Centre More

by dupeteni
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for the positive feedback! We look forward to seeing you again soon!

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