Toyota of McDonough - Service Center

Outstanding service Amanda Went out of her way to get my vehicle my vehicle worked in for service. I was unable to come for service another day and she work my vehicle i Amanda Went out of her way to get my vehicle my vehicle worked in for service. I was unable to come for service another day and she work my vehicle in quickly. More

Point check service I was taken care of and asked for a wash the rep did that thank you it was comfortable while I waited in waiting room I was taken care of and asked for a wash the rep did that thank you it was comfortable while I waited in waiting room More

Superior customer service Brought in my vehicle (4Runner) to get it registered as I purchased it used. My service writer, Reid was super friendly and went the extra mile as I h Brought in my vehicle (4Runner) to get it registered as I purchased it used. My service writer, Reid was super friendly and went the extra mile as I had to leave it for service for a few hours. Definitely will recommend and will return! More

Great service Wait was a little long but that is to be expected. Waiting rooms are equipped with comfortable chairs and you are able to watch tv or nap. Wait was a little long but that is to be expected. Waiting rooms are equipped with comfortable chairs and you are able to watch tv or nap. More

Prompt, with excellent customer cum service provider relatio My first time to visit this service center. I was given a prompt attention with courtesy a customer deserves. I have decided to be using this Centre My first time to visit this service center. I was given a prompt attention with courtesy a customer deserves. I have decided to be using this Centre More

Service advisor was rude I went in for service on my 2018 Corrolla and was greeted by Raymond Persaud. He was polite and efficient in getting me set up for service.(oil change I went in for service on my 2018 Corrolla and was greeted by Raymond Persaud. He was polite and efficient in getting me set up for service.(oil change) He advised me that someone would come get me from the waiting area when my car was ready. For approximately 1 1/2 hours I watched as service writer after service writer came into the waiting area and personally talked to every customer that they were looking for and explaining to them issues with their car or just simply letting them know their car was finished and escorting them to the cashier or the area where their car was parked. I then received a phone call from Oscar Johnson and was told my car was ready and that I could come to the cashier to get my keys. (how personable) I went to the cashiers area and see Oscar putting my keys on the counter with the service ticket. I approached him and asked for my keys and also had a question about my cars maintainance timer. Since the life time oil changes do not include tire rotations and the dealer only changes the oil every 10,000 miles and the computer is set at a 5,000 mile alert, I asked him what could be done to silence the alert at 5,000 miles he told me to just (GOOGLE IT) or he guessed that I could ride by the dealership. (real Professional) I guess we don't mean much since we're there for the free oil change. Oscar could use some customer relations training from the other service writers. More

Service The service team at Jim Ellis Toyota are the best. They are prompt , friendly and proficient in their work. I am in and out before work. Even the emp The service team at Jim Ellis Toyota are the best. They are prompt , friendly and proficient in their work. I am in and out before work. Even the employees that are not directly in contact with me are very courteous. More

service watching mechanics just make sure TV's work so u can see all cars being service. some of the cameras weren't working the day I had the service done. just make sure TV's work so u can see all cars being service. some of the cameras weren't working the day I had the service done. More

Had my airbag get replaced for the recall. the front desk service was good and was told it would be 2-3 hours for the change. it took 2 hours exactly which was nice. one issue i had was they br the front desk service was good and was told it would be 2-3 hours for the change. it took 2 hours exactly which was nice. one issue i had was they broke my phone mount that was attached to my dash and didn't say anything about until i entered my car and saw that it was ripped off, would have liked an explanation about this. More

Accessory installs. I have a 20019 Tacoma.. I wanted these accessories installed.... Mud flaps. Bead mat. Door edge guards.. threshold guards. Remote keyless entry I have a 20019 Tacoma.. I wanted these accessories installed.... Mud flaps. Bead mat. Door edge guards.. threshold guards. Remote keyless entry.. all this was installed.. The people are great. The install of all items where great. There was a good long wait but I did come when th ed y had a lot going on .. so I expected this. Over all everyone did a good job. Good work. More