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4,268 Reviews of Toyota of McDonough - Service Center
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November 27, 2019
Service for the Camry Reid and the customer service ladies were great. There was a little hiccup in my rental being available when I got there but they were able to get eve Reid and the customer service ladies were great. There was a little hiccup in my rental being available when I got there but they were able to get everything worked out. Got my rental and they took good care of my Camry. My car is was fixed and is great. I love the service dept here and never take my car any where but here. More
by samantha8398
Verified Customer
November 27, 2019
Maintenance Experiences This is only the 3rd time I have used the service department and have had a bad experience 2 of the 3 times. My first experience resulted in havi This is only the 3rd time I have used the service department and have had a bad experience 2 of the 3 times. My first experience resulted in having to purchase a new vehicle to waive the work done on my previous Forerunner that should not have been done had better information been provided. Second experience was a simple oil change which went fine. My 3rd experience was also a simple oil change but the technician failed to return the oil cap, left it under the hood and then closed the hood on top of it. Nobody noticed the torqued hood till I arrived. The Asst service manager, Dana, was very nice and apologized. She also took the tech's name to she could provide feedback. If it were not for the lifetime oil changes, I am not sure I would use this service department. More
by tcrawfo1
Employees Worked With
Dana Hull
November 27, 2019
Friendly, great customer service Customer service was great. Everyone was friendly and helpful. Just bought my Sequoia back in August so this was my first time using the service cente Customer service was great. Everyone was friendly and helpful. Just bought my Sequoia back in August so this was my first time using the service center. I scheduled my appointment online and it was easy. I had my oil changed and tires rotated. Prices were fair, will definitely use them again. More
by spud79ola
Employees Worked With
Amanda Cambron
November 26, 2019
3 hours Service time was ridiculous long, it always seems to take forever to get service. It was just an oil change but took almost 3 hours! Service time was ridiculous long, it always seems to take forever to get service. It was just an oil change but took almost 3 hours! More
by dukearena23
Employees Worked With
Amanda Cambron
November 26, 2019
I thank the technicians for making me wait 3:00 hr just to rotate some tires. I know it's so hard to rotate some tires, my grandmother can do it in a wheelchair in 30 minutes just to rotate some tires. I know it's so hard to rotate some tires, my grandmother can do it in a wheelchair in 30 minutes More
by hmayala1977
Employees Worked With
Dana Hull
November 26, 2019
Oil change great and fast We had a fast and friendly experience. The waiting area was clean and welcoming. Quiet and nice tv choices. I loved the tea and coffee selections We had a fast and friendly experience. The waiting area was clean and welcoming. Quiet and nice tv choices. I loved the tea and coffee selections More
by APRIL251967
Employees Worked With
Noah Peacock
November 26, 2019
Amazing Customer Service Raymond treaded me as a royal guest. He ensured that my car was taken care off properly and even got a lyft to/ from home as my car would've taken 5-6 Raymond treaded me as a royal guest. He ensured that my car was taken care off properly and even got a lyft to/ from home as my car would've taken 5-6 hours to get it fixed. Very clean place and everyone is very friendly. More
by patelraj338
Employees Worked With
November 25, 2019
Customer service I had to return to complete service for 11/19/19 .wait period was almost three hours without any communication. Didn't notice I was given the wrong I had to return to complete service for 11/19/19 .wait period was almost three hours without any communication. Didn't notice I was given the wrong key until I got to my car. More
by maryd4452
Employees Worked With
Amanda Cambron, Noah Peacock
November 24, 2019
Good experience This was my first time booking a service appointment online. The process was easy and took a short time. On the day of my appointment I was greeted a This was my first time booking a service appointment online. The process was easy and took a short time. On the day of my appointment I was greeted as soon as I pulled into the service area. Check in was easy. After my vehicle was inspected both the service advisor and technician that inspected my vehicle met with me. They went over the results of the inspection, indicating which items needed immediate attention and which could be deferred. They answered all my questions. I approved what I wanted done and returned to the customer lounge. My service advisor kept me updated on the progress of work. When my vehicle was ready my service advisor went over everything on the invoice, provided a copy of the full inspection report and took me to the cashier. Checkout was fast and I was on my way. More
by TRAT657
November 23, 2019
Fast and professional service I had a "rattle" and without an appointment, I was "worked in.I deal with Reid in the service department and have never been disappointed. I had a "rattle" and without an appointment, I was "worked in.I deal with Reid in the service department and have never been disappointed. More
by SPINNERD
Employees Worked With
