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4,273 Reviews of Toyota of McDonough - Service Center
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November 29, 2019
Service Great service. Parts had to be ordered but were in the next day. Needed two sensors for my Toyota Highlander sport SUV. Oscar Johnson was excellent. Great service. Parts had to be ordered but were in the next day. Needed two sensors for my Toyota Highlander sport SUV. Oscar Johnson was excellent. More
by norris.humphrey
Verified CustomerEmployees Worked With
November 29, 2019
Service Raymond worked me on without an appointment with no issues. I was greatly pleased and will return for future service for my Tacoma. Nice job, Jim Elli Raymond worked me on without an appointment with no issues. I was greatly pleased and will return for future service for my Tacoma. Nice job, Jim Ellis Toyota. More
by jcorder2000
Employees Worked With
November 28, 2019
Unhappy customer During my visit I was helped by Dana Hull who is the assistant service manager. She was very dismissive and nonchalant when assisting me. I was disple During my visit I was helped by Dana Hull who is the assistant service manager. She was very dismissive and nonchalant when assisting me. I was displeased with her service and will never ever deal with her upon visiting the dealership again. I had a minor issue with my car and just needed assistance.When I walked in several employees walked passed me including her and then I was finally asked 5 minutes later if I needed help. According to Jim Ellis Toyota of McDonough they aim to treat their customers as family and satisfy customer needs however she made me feel like I was being a burden on her since it was the end of the day.Despite this I was helped by Mr. Ali who is obviously committed to the mission and vision of Jim Ellis. He graciously helped me and made my experience much better.Kudos to him! More
by lilyaah
November 28, 2019
Shady business practices! Took my 2001 vehicle there for a Diagnostic. They came back to me with over $4,300.00 in repairs. Took the vehicle to my reliable mechanic who looked Took my 2001 vehicle there for a Diagnostic. They came back to me with over $4,300.00 in repairs. Took the vehicle to my reliable mechanic who looked at the repair sheet and told me that those so called need to fix items are not true! One of them were my wiper blazes and which I myself knew that it was false. So always get a second opinion! Shame on this Stealership!!!🤦🏽♂️ More
by GREGBROWN59
Employees Worked With
November 28, 2019
Courteous staff makes a difference. Didn’t want to be there but the courteous staff makes a big difference. Clean facility as well, plenty of cars and trucks to look at while there. Didn’t want to be there but the courteous staff makes a big difference. Clean facility as well, plenty of cars and trucks to look at while there. More
by slafka
Employees Worked With
Willie, I’ve known Willie since the days at Legacy Ford., Dana Hull
November 27, 2019
Service for the Camry Reid and the customer service ladies were great. There was a little hiccup in my rental being available when I got there but they were able to get eve Reid and the customer service ladies were great. There was a little hiccup in my rental being available when I got there but they were able to get everything worked out. Got my rental and they took good care of my Camry. My car is was fixed and is great. I love the service dept here and never take my car any where but here. More
by samantha8398
November 27, 2019
Maintenance Experiences This is only the 3rd time I have used the service department and have had a bad experience 2 of the 3 times. My first experience resulted in havi This is only the 3rd time I have used the service department and have had a bad experience 2 of the 3 times. My first experience resulted in having to purchase a new vehicle to waive the work done on my previous Forerunner that should not have been done had better information been provided. Second experience was a simple oil change which went fine. My 3rd experience was also a simple oil change but the technician failed to return the oil cap, left it under the hood and then closed the hood on top of it. Nobody noticed the torqued hood till I arrived. The Asst service manager, Dana, was very nice and apologized. She also took the tech's name to she could provide feedback. If it were not for the lifetime oil changes, I am not sure I would use this service department. More
by tcrawfo1
Employees Worked With
Dana Hull
November 27, 2019
Friendly, great customer service Customer service was great. Everyone was friendly and helpful. Just bought my Sequoia back in August so this was my first time using the service cente Customer service was great. Everyone was friendly and helpful. Just bought my Sequoia back in August so this was my first time using the service center. I scheduled my appointment online and it was easy. I had my oil changed and tires rotated. Prices were fair, will definitely use them again. More
by spud79ola
Employees Worked With
Amanda Cambron
November 26, 2019
3 hours Service time was ridiculous long, it always seems to take forever to get service. It was just an oil change but took almost 3 hours! Service time was ridiculous long, it always seems to take forever to get service. It was just an oil change but took almost 3 hours! More
by dukearena23
Employees Worked With
Amanda Cambron
November 26, 2019
I thank the technicians for making me wait 3:00 hr just to rotate some tires. I know it's so hard to rotate some tires, my grandmother can do it in a wheelchair in 30 minutes just to rotate some tires. I know it's so hard to rotate some tires, my grandmother can do it in a wheelchair in 30 minutes More
by hmayala1977
Employees Worked With
Dana Hull
