Toyota of McDonough - Service Center

Jim Ellis Toyota of McDonough responded

We're pleased to hear about your satisfaction with the treatment and service you received. Ensuring clear communication and understanding is crucial to us, and it's great to know Geovanny could meet those needs. Thank you for choosing us and for sharing your positive feedback. We look forward to continuing to serve you with the same high level of care and expertise in the future.

Jim Ellis Toyota of McDonough responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you've experienced great service with us and appreciate our emphasis on future services to ensure your vehicle's safety. Placing high value on customer service and your satisfaction is at the core of what we do. Thank you for acknowledging our efforts, and we look forward to continuing to serve you with the same dedication to excellence and safety for your vehicle. Your feedback is greatly appreciated!

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your fantastic experience with David and how he went above and beyond to accommodate your needs. It's great to know he worked hard and his demeanor made the process even more enjoyable. Thank you for sharing your positive feedback, and we hope you love every moment in your new car. We look forward to continuing to provide you with great service in the future.

Jim Ellis Toyota of McDonough responded

We're glad to hear about your positive experiences with our friendly and helpful service department. Thank you for bringing to our attention the issue with your driver side mirror; we apologize for any inconvenience this may have caused. Your safety and satisfaction are our top priorities, and we appreciate your understanding and the reminder of the importance of checking all mirrors before driving. We'll ensure our team pays closer attention to these details in the future. Thank you for your feedback, and we look forward to serving you again with the same high standards you've come to expect from us.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear you love the people and service at our location, and it means a lot to us that you wouldn't choose to go anywhere else. Providing a great experience for our customers is our top priority, and your feedback is a wonderful affirmation of our efforts. Thank you for your loyalty and support, and we look forward to continuing to serve you in the future!

Jim Ellis Toyota of McDonough responded

It's great to hear that you had a positive experience with the team working on your car, and you found them not only responsive but also helpful and pleasant. We strive to create an environment where every customer feels valued and supported, so your feedback is very encouraging. Thank you for choosing us for your automotive needs, and we look forward to continuing to provide you with excellent service in the future.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your satisfaction with the professional and excellent treatment you received. It means a lot to us that you would gladly recommend Jim Ellis to your friends and family members. We strive to ensure every customer has a positive experience, and your feedback is a wonderful testament to our efforts. Thank you for your trust and support, and we look forward to serving you and your loved ones in the future.

Jim Ellis Toyota of McDonough responded

I'm truly sorry to hear about your experience and the change in treatment after you decided not to proceed with the repairs due to the cost. We strive to provide all our customers with respectful, transparent, and understanding service, regardless of their decisions about recommendations for their vehicle. It's concerning to hear we fell short of those standards in your case. Your feedback is invaluable for helping us improve and ensure that every customer feels valued and respected throughout their entire experience with us. We apologize for any inconvenience or discomfort you felt, and we'd appreciate the opportunity to discuss this further with you to make things right. Please give us a call at (770) 746-9374 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our service.

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Vernice40! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!