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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews
Call Service Center (770) 685-6704

4,268 Reviews of Toyota of McDonough - Service Center

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April 05, 2024

I went to Jim Ellis Toyota for repairs on the hydraulic power liftgate, I ask them to replace them I didn’t need a diagnostic because I knew they needed replaced. But they did the diagnostic anyway and qu More

by brendasimmons612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Jim Ellis Toyota of McDonough responded

I'm truly sorry to hear about your experience and the change in treatment after you decided not to proceed with the repairs due to the cost. We strive to provide all our customers with respectful, transparent, and understanding service, regardless of their decisions about recommendations for their vehicle. It's concerning to hear we fell short of those standards in your case. Your feedback is invaluable for helping us improve and ensure that every customer feels valued and respected throughout their entire experience with us. We apologize for any inconvenience or discomfort you felt, and we'd appreciate the opportunity to discuss this further with you to make things right. Please give us a call at (770) 746-9374 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our service.

April 05, 2024

Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service More

by VERNICE40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Vernice40! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 05, 2024

The young man who helped us, Lavar, was outstanding! !! Exceptional customer service!! We needed to drop our vehicle off a few hours before our appointment. Lavar took care of us, was up front and honest More

by Plblack618
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
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Apr 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your outstanding experience with Lavar and the exceptional customer service he provided. It's fantastic that he was able to assist you with your early drop-off, provide transparent information about the warranty, and support you throughout the entire process. We pride ourselves on delivering a level of customer service that stands out, and Lavar exemplifies our commitment to that. Thank you for taking the time to share your appreciation, and we'll be sure to pass your thanks on to Lavar. We look forward to continuing to offer you the same high-quality service in the future.

April 05, 2024

I was in and out in a very timely manner. Everyone was friendly and professional. More

by bigstan1b
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Apr 07, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that your visit was efficient and that you found everyone to be friendly and professional. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated. Thank you for choosing us, and we look forward to serving you again in the future with the same friendly professionalism.

April 04, 2024

The service needed was explain and shown to me on the work order. Excellent No More

by bronel65
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
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Apr 05, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, your comments keep us motivated and working hard for all our guests! Thanks again for your business! Take care!

April 04, 2024

I've been going to your dealership for many years and Reid has never disappointed! He's ALWAYS very professional! Thank you for great service. ?? More

by SPEREZOCHOA
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
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Apr 05, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear about your continued positive experiences with Reid and our dealership over the years. We're thrilled that his professionalism consistently meets your expectations. Thank you for your loyalty and for taking the time to share your appreciation for the great service. We look forward to continuing to serve you with the same high standards in the future. Thanks again for your business! Take care!

April 04, 2024

Always great customer service and fast Love the espresso and the cleanliness of the building More

by melindachamlee
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
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Apr 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you've consistently enjoyed great customer service and appreciate the speed of our service. It's also great to know that our espresso and the cleanliness of our facility have contributed positively to your experience with us. Thank you for your feedback, and we look forward to continuing to provide a welcoming and efficient service environment on your future visits.

April 04, 2024

This is a superb dealership. Oscar Johnson was great and actually got me in and out in LESS than the time promised. Nothing but 5 stars. More

by J King
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
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Apr 05, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 04, 2024

The dealership is filled with friendly employees, they are very reliable. The service was quick. More

by dame2878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
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Apr 05, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

April 04, 2024

Oscar was very professional and kept me updated on the status of my vehicle. Oscar let me know in advance that I would have to wait a while because of my early arrival. More

by TMOORE0364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, it is great to read such wonderful comments about your recent experience with us! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

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