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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,273 Reviews

4,273 Reviews of Toyota of McDonough - Service Center

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June 14, 2024

Mr. Joe and Zach were quick and efficient when explaining my options. They were both very personable and made the car buying experience less stressful! I’m always met with kindness at this dealership ❤️ More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Jamshidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with Joe and Zach! We're thrilled to hear that they provided quick, efficient, and personable service while explaining your options. Creating a stress-free car buying experience is important to us, and we're glad that they helped make your visit enjoyable. We appreciate your kind words about the kindness you've experienced at our dealership. If you have any more feedback or need further assistance, please feel free to reach out. We look forward to serving you again!

June 14, 2024

Great customer service. Professional staff will come back when time for next service. Keep up good work. More

by DRTRHARVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that you received great customer service from our professional staff. We appreciate your kind words and your loyalty to our dealership. We'll continue to work hard to provide you with excellent service during your next visit and beyond. Thank you for choosing us!

June 14, 2024

Awesome customer service, vehicle was done in a timely manner. Will work with service department again. More

by Lewis Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that you had an excellent experience with our customer service and that your vehicle was serviced promptly. We look forward to working with you again in the future!

June 14, 2024

Always punctual even when busy, and work done in timely manner. Thx for your expertise. More

by MARY.BETSILL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're pleased to hear that our team was punctual and efficient in handling your needs. Your appreciation for our expertise means a lot to us. We look forward to serving you again in the future!

June 14, 2024

Oscar is an exquisite example of world class customer service . He is always pleasant personable and professional. I feel as if I am family and treated honestly and fairly More

by NORMAN_LABRECQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that Oscar exemplifies spectacular customer service and makes you feel like family. We'll be sure to pass along your kind words to him. We look forward to continuing to provide you with honest and fair service!

June 14, 2024

A very quick and efficient visit. Happy to always be coming to Jim Ellis Toyota. More

by mikesingh
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're glad to hear that your visit was quick and efficient. We appreciate your loyalty and look forward to welcoming you back to Jim Ellis Toyota!

June 14, 2024

The best customer service. No long wait time. They are always very kind and friendly. Even sent a video of the service tech detailing what he done and how everything checked More

by beckyenglish1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that you experienced the best customer service with us. We strive to provide a seamless and friendly experience, and we're glad that there was no long wait time and that you appreciated the video detailing the service performed. Your satisfaction is our priority, and we look forward to providing you with excellent service in the future. If there's anything else we can assist you with, please let us know!

June 14, 2024

I was there for maintenance on my 01 Corolla. I was wanting the door xx for why water was getting in he said it would be $195.00 , because it's a diagnostic problem. I said diagnostic he said ye More

by 7'40780arelenedorris064
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us. We apologize for any inconvenience caused by the misunderstanding regarding the diagnostic fee. We appreciate your feedback and are glad to hear that you found a more affordable solution with your mechanic. Your satisfaction is important to us, and we will use your feedback to improve our service in the future. If there's anything else we can assist you with, please let us know.

June 14, 2024

Reid is always so nice and bubbly! I appreciate him for getting me in and out! Also go see Mallory for the best sales experience 😃 More

by MALLORYROBERTS80
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that Reid provided you with excellent service and that you appreciate his friendly demeanor. We'll be sure to pass along your kind words to him. Additionally, it's great to know that Mallory provided you with the best sales experience. We'll make sure she receives your positive feedback as well. If you have any more feedback or need further assistance, please feel free to reach out. We look forward to serving you again!

June 14, 2024

I would like to thank everyone that was involved in helping me find a vehicle that was fit for my situation. King from sales and Michael from financial did a great job with their customer service. More

by mouton.marquize
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your appreciation! We're delighted to hear that King and Michael provided you with great customer service and helped you find a vehicle that fits your needs. We'll be sure to pass along your thanks to them. If you have any more feedback or need further assistance, please don't hesitate to reach out. Enjoy your new vehicle!

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