Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,268 Reviews of Toyota of McDonough - Service Center
Sort by
December 01, 2019
Always great service! Reid is the best! My husband and I both drive Toyota’s. Reid is exceptional and we ask for him by name. He knows his stuff and that’s saying something Reid is the best! My husband and I both drive Toyota’s. Reid is exceptional and we ask for him by name. He knows his stuff and that’s saying something because my husband builds race cars. More
by sandee.harvey
Verified CustomerEmployees Worked With
November 30, 2019
Very good at customer service Got my car in and out promptly and very quickly. Very friendly. Oscar was so nice and I will return to him when I go back for service there. Also Neil Got my car in and out promptly and very quickly. Very friendly. Oscar was so nice and I will return to him when I go back for service there. Also Neil Williams was very nice while I waited and accommodated me on our new purchase of a 2019 Prius that we purchased two days after I spoke to home while waiting on my service to be done. More
by cathypetty5
November 30, 2019
Excellent Tires Rotated. Raymond always provide excellent service with my vehicle. I never have any problems once my car is service here. I will continue to bri Tires Rotated. Raymond always provide excellent service with my vehicle. I never have any problems once my car is service here. I will continue to bring my car here. More
by Arif
Employees Worked With
November 30, 2019
Service I brought my van in for service and was greeted by Raymond with friendly smile and he helped me complete my service. He made everything go very smoot I brought my van in for service and was greeted by Raymond with friendly smile and he helped me complete my service. He made everything go very smoothly and in a timely manner. More
by mercy
Employees Worked With
November 30, 2019
Maintenance Reid was very nice, took time to explain everything, and gave me a good price. No complaints. I appreciate the snacks and coffee and water. Reid was very nice, took time to explain everything, and gave me a good price. No complaints. I appreciate the snacks and coffee and water. More
by cdkinsey
Employees Worked With
November 29, 2019
Service Great service. Parts had to be ordered but were in the next day. Needed two sensors for my Toyota Highlander sport SUV. Oscar Johnson was excellent. Great service. Parts had to be ordered but were in the next day. Needed two sensors for my Toyota Highlander sport SUV. Oscar Johnson was excellent. More
by norris.humphrey
Employees Worked With
November 29, 2019
Service Raymond worked me on without an appointment with no issues. I was greatly pleased and will return for future service for my Tacoma. Nice job, Jim Elli Raymond worked me on without an appointment with no issues. I was greatly pleased and will return for future service for my Tacoma. Nice job, Jim Ellis Toyota. More
by jcorder2000
Employees Worked With
November 28, 2019
Unhappy customer During my visit I was helped by Dana Hull who is the assistant service manager. She was very dismissive and nonchalant when assisting me. I was disple During my visit I was helped by Dana Hull who is the assistant service manager. She was very dismissive and nonchalant when assisting me. I was displeased with her service and will never ever deal with her upon visiting the dealership again. I had a minor issue with my car and just needed assistance.When I walked in several employees walked passed me including her and then I was finally asked 5 minutes later if I needed help. According to Jim Ellis Toyota of McDonough they aim to treat their customers as family and satisfy customer needs however she made me feel like I was being a burden on her since it was the end of the day.Despite this I was helped by Mr. Ali who is obviously committed to the mission and vision of Jim Ellis. He graciously helped me and made my experience much better.Kudos to him! More
by lilyaah
November 28, 2019
Shady business practices! Took my 2001 vehicle there for a Diagnostic. They came back to me with over $4,300.00 in repairs. Took the vehicle to my reliable mechanic who looked Took my 2001 vehicle there for a Diagnostic. They came back to me with over $4,300.00 in repairs. Took the vehicle to my reliable mechanic who looked at the repair sheet and told me that those so called need to fix items are not true! One of them were my wiper blazes and which I myself knew that it was false. So always get a second opinion! Shame on this Stealership!!!🤦🏽♂️ More
by GREGBROWN59
Employees Worked With
November 28, 2019
Courteous staff makes a difference. Didn’t want to be there but the courteous staff makes a big difference. Clean facility as well, plenty of cars and trucks to look at while there. Didn’t want to be there but the courteous staff makes a big difference. Clean facility as well, plenty of cars and trucks to look at while there. More
by slafka
Employees Worked With
Willie, I’ve known Willie since the days at Legacy Ford., Dana Hull
