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4,268 Reviews of Toyota of McDonough - Service Center
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December 23, 2019
Recall maintenance I scheduled an appointment. I received conflicting appointment reminders. When I called the day of, I confirmed the scheduled date and time. I also as I scheduled an appointment. I received conflicting appointment reminders. When I called the day of, I confirmed the scheduled date and time. I also asked to be sure all the parts were in stock. I arrived on time. Check in was disorganized. When I was seen, I reminded them I was waiting on premises for the repair. The tech said it would be 1.5-2 hour wait. I took the shuttle to the nearby shopping mall. At the two hour and 15 minute mark, I called for a ride back to the dealership. They said they would call me back. I reiterated my request. I just needed a ride. They never called back. I tried twice to get an answer. The first time, I was left on hold for 11 minutes. The second time I was routed around and ended up in a random voicemail box. At that point I asked a neighbor to come get me. I got a text message that a LYFT was on the way. I cancelled it and got a call from the dealership. I asked if my car was done and they saiid no. Then, 5 hours after my 11 00 appt, the tech called and said it was done and asked if I was still at the shopping center. I told him no and we scheduled a LYFT. I asked for a car wash. I got back to the dealer and home, but it took an additional 45 minutes. Poor car wash: bugs and dirt left all over. HORRIBLE customer service. Very unhappy with the lack of communication. More
by Jeanel
Verified CustomerEmployees Worked With
Service phone operator. Female. , Noah Peacock
December 20, 2019
awesome!!! Toyota at Mcdonough is Awesome. The customer service is excellent! The salesperson and service personnel were overall is good. There is coffee, water Toyota at Mcdonough is Awesome. The customer service is excellent! The salesperson and service personnel were overall is good. There is coffee, water and snacks available whilst waiting. Great ambience. More
by tammargreeen
December 19, 2019
Great service Dana was very nice and explained everything well.. She was knowledgeable and pleasant to work with. She made it easy to complete the service appointme Dana was very nice and explained everything well.. She was knowledgeable and pleasant to work with. She made it easy to complete the service appointment, More
by NSROULHAC
Employees Worked With
Dana Hull
December 19, 2019
Pleasant experience The person I work with is very helpful answering questions I have and wait was pleasant. It was just regular service. I needed an extra key and she pr The person I work with is very helpful answering questions I have and wait was pleasant. It was just regular service. I needed an extra key and she priced one for me. Very helpful More
by mvttucker
Employees Worked With
Dana Hull
December 19, 2019
Excessive wait time Went in on a weekday at 10:00am. Was told the wait time was 2.5 hours which I couldn’t understand because there was not many cars. It took more than 3 Went in on a weekday at 10:00am. Was told the wait time was 2.5 hours which I couldn’t understand because there was not many cars. It took more than 3 hours for a oil change and tire rotation. I’ve waited less time on a much busier Saturday morning. The technician wasn’t very friendly. More
by atltray
Employees Worked With
Noah Peacock
December 18, 2019
Fast quick. Very good with service. Didn't take as long as I thought it would. Will come back for8 service. Keep up the good work. Pleased. Very good with service. Didn't take as long as I thought it would. Will come back for8 service. Keep up the good work. Pleased. More
by babygirltalley14
Employees Worked With
Milton Hall, Daniel Feliciano, Amanda Cambron
December 18, 2019
Service Department Very please with how quick I was in and out. My experience was a good one. Customer service was great! Friendly staff. My car was ready when I was Very please with how quick I was in and out. My experience was a good one. Customer service was great! Friendly staff. My car was ready when I was told. More
by usherdevee
Employees Worked With
Noah Peacock
December 17, 2019
Wonderful Experience It was wonderful working with Amanda. She got me in an out of there within an hour as promised. I love Jim Ellis Toyota of McDonough and will contin It was wonderful working with Amanda. She got me in an out of there within an hour as promised. I love Jim Ellis Toyota of McDonough and will continue to bring my care in for service as long as I am in Georgia More
by NicoleBurton1970
December 16, 2019
Now they are stating they will refuse service without an app Now I am told they will begin refusing to service my vehicle with out an appointment. The type of work does not allow me to make an appointment for a Now I am told they will begin refusing to service my vehicle with out an appointment. The type of work does not allow me to make an appointment for a car service, I explained that I did not mind waiting And was told that I would not receive service with out an appointment. More
by s.dbseagle
Employees Worked With
Amanda Cambron
December 16, 2019
Tried a new service center Thought I'd try a service center closer to my house. I was pleasantly surprised by the efficiency of the service department especially since 9 cars we Thought I'd try a service center closer to my house. I was pleasantly surprised by the efficiency of the service department especially since 9 cars were already in line at 6:20 a.m. Noah was friendly and thorough. More
by tobypeas
Employees Worked With
Noah Peacock
