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4,273 Reviews of Toyota of McDonough - Service Center
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January 19, 2020
Great customer service. All employees we had contact with were very helpful an pleasant. Service done promptly. We will definitely return here for any needed service were very helpful an pleasant. Service done promptly. We will definitely return here for any needed service More
by berryhouse4647
Employees Worked With
Amanda Cambron
January 19, 2020
Customer Service is AWESOME! I am treated well and fair. I will continue to come back as long as this remains true. I'm glad to have found this dealership. I am treated well and fair. I will continue to come back as long as this remains true. I'm glad to have found this dealership. More
by sbland216
Verified CustomerEmployees Worked With
January 17, 2020
They were not prepared for my service Poor communication between the Service Department and the Sales team meant I had to fight with the service department to get the new key fob programme Poor communication between the Service Department and the Sales team meant I had to fight with the service department to get the new key fob programmed as had been documented as "owed" to me when I bought my car. I had handled the key fob programming as something that was promised to me when I scheduled the service but to no avail: It took 4 hours and was difficult to get it done - I was told by service that they had to reach my sales rep on his cell to get it approved - even though I know it was documented and had been discussed when I scheduled the service. I finally got the fob but only after service telling me that my saying it had been approved was "like you telling me the check is in the mail." No way to treat a customer - this issue should have been handled by service talking to sales before I ever got there for my appointment given that I was very careful to explain that I was coming in to get a fob programmed at no cost to me as promised as a "we owe" to me when I bought the car. . Tawthere after a fight with the service department. More
by Atlanta Lady
Employees Worked With
January 16, 2020
Completely wrong diagnosis of mechanical issue. Mechanic ignored suggestion of a wiring issue, recommended dash board replacement (over a thousand dollars). I fixed wiring myself for about ten cents Mechanic ignored suggestion of a wiring issue, recommended dash board replacement (over a thousand dollars). I fixed wiring myself for about ten cents in sandpaper. More
by b0zospears
Employees Worked With
Not sure
January 15, 2020
Tire air pressure light on I needed a malfunctioning sensor found and replaced. I made an appointment, and waited 2hrs 45min. The result was I needed 5 sensors replaced - cost I needed a malfunctioning sensor found and replaced. I made an appointment, and waited 2hrs 45min. The result was I needed 5 sensors replaced - cost over $800.00. Plus a new battery, couple of things flushed. Total estimate for repairs. - $2,200.00. So I paid by $146.bill and went home. Accomplished nothing. Oh, my battery did have a bad cell, and my husband replaced it on my 9 year - 2011 RAV4. I’ll be buying a new car within the year, but probably not from your dealership. I have no complaint with Raymond, as he just followed the procedures of the dealership. More
by cruzvette
Employees Worked With
January 15, 2020
The best and always on top of her game! Never ever wounder when my car is done and the work is complete. Go see her and you want be disappointed wounder when my car is done and the work is complete. Go see her and you want be disappointed More
by bamabuddy2017
Employees Worked With
Amanda Cambron
January 14, 2020
I had an appt & I wasn't informed they were busier than usual. Not happy with waiting 2& 1/2 hours for an oil change. usual. Not happy with waiting 2& 1/2 hours for an oil change. More
by Von
Employees Worked With
Noah was the name that set up my appt. He was not the person who served me upon arrival., Noah Peacock
January 14, 2020
I had my car towed to Jim Ellis due to a flat tire. Raymond provided excellent customer service. My tire was patched with no further problems. Raymond provided excellent customer service. My tire was patched with no further problems. More
by karla.yolas2
Employees Worked With
January 14, 2020
Better than expected Arrival was nice, and time to counter was fast. Waiting area is clean with space to sit/work etc. you got coffee and if you have the kids they have an Arrival was nice, and time to counter was fast. Waiting area is clean with space to sit/work etc. you got coffee and if you have the kids they have an area for them as well. More
by orod25
Employees Worked With
Amanda Cambron
January 13, 2020
Efficient and and friendly service. Raymond’s customer service is outstanding. He greets you with a smile and provides thorough explanations of services required. Raymond arranged a rid Raymond’s customer service is outstanding. He greets you with a smile and provides thorough explanations of services required. Raymond arranged a ride home for me and my husband, because of the number of services ahead of us. More
by elhammond65don
Employees Worked With
