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4,268 Reviews of Toyota of McDonough - Service Center
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January 21, 2020
service for my CHR All was great. Had my care ready when promised and even washed it. I live out of state, and it is great to be able to get my service when I am there All was great. Had my care ready when promised and even washed it. I live out of state, and it is great to be able to get my service when I am there. More
by DaveChr
Verified CustomerEmployees Worked With
Meagan Thackston
January 21, 2020
Terrible. The service tech ignored me . It took two and a half hours to get an oil change with an appt and when it was over I had to go find my own car and tell them it was ready. He also ignored my questio half hours to get an oil change with an appt and when it was over I had to go find my own car and tell them it was ready. He also ignored my questions on how long it would take and what type of oil they were using. On top of all this they refused to give me a paper copy of my inspection report More
by dbjames0443
Employees Worked With
Noah Peacock
January 20, 2020
Amazing experience from day one. Now there's a reminder of your appointment. I work long hrs so I cannot directly say when my schedule will all me to come in for my appt. BUT you guys worked w/ my schedule of your appointment. I work long hrs so I cannot directly say when my schedule will all me to come in for my appt. BUT you guys worked w/ my schedule and put in from the time I got there. The best!!!!!! More
by jonnyvicci
Employees Worked With
January 20, 2020
The service advisor was great! (Amanda) And after explaining the situation which involved a TSB, she already had it printed out and ready for the maintenance tech. The parts were replaced and the is explaining the situation which involved a TSB, she already had it printed out and ready for the maintenance tech. The parts were replaced and the issue was resolved. She also contacted Toyota Finance and was able to have the repair approved under the extended warranty! More
by AMB1
Employees Worked With
Amanda Cambron
January 20, 2020
Excellent servicr Appointment was honored promptly. Service included only what was necessary. Service advisor was efficient and hit me on the road as promised. Well Appointment was honored promptly. Service included only what was necessary. Service advisor was efficient and hit me on the road as promised. Well return as needed. More
by kdavidso
Employees Worked With
January 19, 2020
Great customer service. All employees we had contact with were very helpful an pleasant. Service done promptly. We will definitely return here for any needed service were very helpful an pleasant. Service done promptly. We will definitely return here for any needed service More
by berryhouse4647
Employees Worked With
Amanda Cambron
January 19, 2020
Customer Service is AWESOME! I am treated well and fair. I will continue to come back as long as this remains true. I'm glad to have found this dealership. I am treated well and fair. I will continue to come back as long as this remains true. I'm glad to have found this dealership. More
by sbland216
Employees Worked With
January 17, 2020
They were not prepared for my service Poor communication between the Service Department and the Sales team meant I had to fight with the service department to get the new key fob programme Poor communication between the Service Department and the Sales team meant I had to fight with the service department to get the new key fob programmed as had been documented as "owed" to me when I bought my car. I had handled the key fob programming as something that was promised to me when I scheduled the service but to no avail: It took 4 hours and was difficult to get it done - I was told by service that they had to reach my sales rep on his cell to get it approved - even though I know it was documented and had been discussed when I scheduled the service. I finally got the fob but only after service telling me that my saying it had been approved was "like you telling me the check is in the mail." No way to treat a customer - this issue should have been handled by service talking to sales before I ever got there for my appointment given that I was very careful to explain that I was coming in to get a fob programmed at no cost to me as promised as a "we owe" to me when I bought the car. . Tawthere after a fight with the service department. More
by Atlanta Lady
Employees Worked With
January 16, 2020
Completely wrong diagnosis of mechanical issue. Mechanic ignored suggestion of a wiring issue, recommended dash board replacement (over a thousand dollars). I fixed wiring myself for about ten cents Mechanic ignored suggestion of a wiring issue, recommended dash board replacement (over a thousand dollars). I fixed wiring myself for about ten cents in sandpaper. More
by b0zospears
Employees Worked With
Not sure
January 15, 2020
Tire air pressure light on I needed a malfunctioning sensor found and replaced. I made an appointment, and waited 2hrs 45min. The result was I needed 5 sensors replaced - cost I needed a malfunctioning sensor found and replaced. I made an appointment, and waited 2hrs 45min. The result was I needed 5 sensors replaced - cost over $800.00. Plus a new battery, couple of things flushed. Total estimate for repairs. - $2,200.00. So I paid by $146.bill and went home. Accomplished nothing. Oh, my battery did have a bad cell, and my husband replaced it on my 9 year - 2011 RAV4. I’ll be buying a new car within the year, but probably not from your dealership. I have no complaint with Raymond, as he just followed the procedures of the dealership. More
by cruzvette
Employees Worked With
