Toyota of McDonough - Service Center

The appointment process was quick as well as the overall service process. I was at the facility for less than a hour. The staff member who assisted me made sure I was aware of everything going on with my ve service process. I was at the facility for less than a hour. The staff member who assisted me made sure I was aware of everything going on with my vehicle and any upcoming servicing requirements in the future. I left satisfied with the team at Jim Ellis and will continue to visit this establishment. More

Everyone was polite and efficient. They were knowledgeable and informative, well-dressed and seemingly concerned about me and my vehicle. Everyone was helpful and courteous. knowledgeable and informative, well-dressed and seemingly concerned about me and my vehicle. Everyone was helpful and courteous. More

Service was good. The only thing I can say is that we waited a considerable amount of time ( over 2 hours) for an oil change but other than that everything was good. The only thing I can say is that we waited a considerable amount of time ( over 2 hours) for an oil change but other than that everything was good. More

SCHEDULED MAINTENANCE I brought my Rav 4 in for scheduled maintenance and the service advisor let me know how long it would take and she was correct. She was very friendly I brought my Rav 4 in for scheduled maintenance and the service advisor let me know how long it would take and she was correct. She was very friendly and courteous. I would recommend service with Jim Ellis Toyota to my friends. More

Oil Change/Tire Rotation DAY Other than NOT HAVING SOMEONE TO ANSWER THE INCOMING CALLS, this facility is quite awesome from providing refreshments while waiting along with a comf Other than NOT HAVING SOMEONE TO ANSWER THE INCOMING CALLS, this facility is quite awesome from providing refreshments while waiting along with a comfortable waiting environment . The employees [that I had the opportunity to interact with] were friendly and professional and that is highly appreciated. More

Sliding door When I came for my car, the paper work had not been sent to payment counter. Had to wait for it to be printed and then finally checked out. Was told When I came for my car, the paper work had not been sent to payment counter. Had to wait for it to be printed and then finally checked out. Was told that they would e-mail me a copy of what was checked and etc on the door. As of 12 noon today, I have not received this information. I would still like this information. Always before I have been given great service. Was a little disappointed with Thursday's service. More

Great salesmen and great service. Enjoyed the opportunity they gave me. Mr. Ali lead the way. Toyota is an awesome dealership and I look forward to continue being a valued customer they gave me. Mr. Ali lead the way. Toyota is an awesome dealership and I look forward to continue being a valued customer More

Excellent Every time I come in Raymond Persaud takes very good care of me. Very professional and considerate. He keeps me informed and up to date on what is go Every time I come in Raymond Persaud takes very good care of me. Very professional and considerate. He keeps me informed and up to date on what is going on with my car. More

Oscar was very polite and funny and didn’t push me to get anything I didn’t want like the Stonecrest Toyota. Reid was also very polite and very upbeat in welcoming me. anything I didn’t want like the Stonecrest Toyota. Reid was also very polite and very upbeat in welcoming me. More

Oscar was a great customer service rep! This was my first time at this dealership and the experience was smooth and quick. The service was friendly and I would highly recommend! Great job This was my first time at this dealership and the experience was smooth and quick. The service was friendly and I would highly recommend! Great job Oscar! More