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4,268 Reviews of Toyota of McDonough - Service Center
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February 01, 2020
Complaints with the Mechanics We have 2 vehicles (2006 Tundra and 2003 4-Runner) that we have serviced here. Recently, multiple screws were left off on the under-pinning after We have 2 vehicles (2006 Tundra and 2003 4-Runner) that we have serviced here. Recently, multiple screws were left off on the under-pinning after a routine oil change, causing it to drop down and drag while I was driving on the highway. I had to pull over, crawl under the truck to remove it and I had to spend my time to bring it back and have it put back on. Another time, they put in the wrong differential oil in, causing a grinding noise, causing me to spend more time to bring it back and have it corrected. My confidence in the mechanics here is not good. I want you to understand that these complaints have no reflection on Reid Millikan. He is the ONLY reason we keep coming back to this dealership for service. More
by savannah310
Verified CustomerEmployees Worked With
January 31, 2020
Had an 11:20 oil change appt, arrived at 11:30 and didn’t leave until 2:30. Great service but a 3 hour wait for an oil change? leave until 2:30. Great service but a 3 hour wait for an oil change? More
by wayner2ski
Employees Worked With
January 30, 2020
Raymond is by far the best service consultant! He is very professional, extends excellent customer service & provides a quality experience. He makes sure he explains what's happening & why. He is thorough & professional, extends excellent customer service & provides a quality experience. He makes sure he explains what's happening & why. He is thorough & personable. He always makes me feel at home. I trust his expertise & would recommend him to family & friends. More
by jmeans26
Employees Worked With
January 30, 2020
Great people at this dealership! Reid(service), Rose(sales), William Mason(finance), Misty(management) and Raymond(service) always go above and beyond on helping. I would highly r Reid(service), Rose(sales), William Mason(finance), Misty(management) and Raymond(service) always go above and beyond on helping. I would highly recommend this dealership and ask for any of these and they would be happy to help you in any way they can!! More
by nxglisa
Employees Worked With
Other Employees :
Misty Powers, William Mason
January 29, 2020
I was greeted warmly by the staff. Customer service was fantastic, and the guy who did my paperwork Oscar Johnson was very courteous and knowledgeable. I would recommend Jim Ellis to my friends and family fantastic, and the guy who did my paperwork Oscar Johnson was very courteous and knowledgeable. I would recommend Jim Ellis to my friends and family More
by ngarcon
Employees Worked With
January 27, 2020
The appointment process was quick as well as the overall service process. I was at the facility for less than a hour. The staff member who assisted me made sure I was aware of everything going on with my ve service process. I was at the facility for less than a hour. The staff member who assisted me made sure I was aware of everything going on with my vehicle and any upcoming servicing requirements in the future. I left satisfied with the team at Jim Ellis and will continue to visit this establishment. More
by miasmith1870
Employees Worked With
Amanda Cambron
January 27, 2020
Everyone was polite and efficient. They were knowledgeable and informative, well-dressed and seemingly concerned about me and my vehicle. Everyone was helpful and courteous. knowledgeable and informative, well-dressed and seemingly concerned about me and my vehicle. Everyone was helpful and courteous. More
by CACALLAH
Employees Worked With
January 27, 2020
Service was good. The only thing I can say is that we waited a considerable amount of time ( over 2 hours) for an oil change but other than that everything was good. The only thing I can say is that we waited a considerable amount of time ( over 2 hours) for an oil change but other than that everything was good. More
by tnl31
January 25, 2020
SCHEDULED MAINTENANCE I brought my Rav 4 in for scheduled maintenance and the service advisor let me know how long it would take and she was correct. She was very friendly I brought my Rav 4 in for scheduled maintenance and the service advisor let me know how long it would take and she was correct. She was very friendly and courteous. I would recommend service with Jim Ellis Toyota to my friends. More
by arthur.blackburn
Employees Worked With
Dana Hull
January 24, 2020
Oil Change/Tire Rotation DAY Other than NOT HAVING SOMEONE TO ANSWER THE INCOMING CALLS, this facility is quite awesome from providing refreshments while waiting along with a comf Other than NOT HAVING SOMEONE TO ANSWER THE INCOMING CALLS, this facility is quite awesome from providing refreshments while waiting along with a comfortable waiting environment . The employees [that I had the opportunity to interact with] were friendly and professional and that is highly appreciated. More
by Hersel Gunn
Employees Worked With
Other Employees :
The two male reps in the parts window (1pm - 3pm)
