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4,273 Reviews of Toyota of McDonough - Service Center
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February 03, 2020
Appt. scheduled 1-28 service very good. Told to come back next day 1-29for not working speakers ordered to be replaced. None available! Ordered. Wasted trip. How would you feel? next day 1-29for not working speakers ordered to be replaced. None available! Ordered. Wasted trip. How would you feel? More
by wynn.barbara
Verified CustomerEmployees Worked With
Amanda Cambron, Noah Peacock
February 03, 2020
Great service always Great customer service, I was informed of what needed to be done to my car, it took less time than previously told, I received a text as soon as my ca Great customer service, I was informed of what needed to be done to my car, it took less time than previously told, I received a text as soon as my car was ready. Great Job!!! More
by joseaguila1210
February 03, 2020
The tech that assisted me was knowledgable and did a great job. He informed me of the products and services and was honest about costs I might incur. He also gave me information about specials. great job. He informed me of the products and services and was honest about costs I might incur. He also gave me information about specials. More
by meaganpearson75
Employees Worked With
February 03, 2020
Great experience! Very pleased with the overall process. The employees are friendly and courteous and the customer lounge is very comfortable. I would highly recommend Very pleased with the overall process. The employees are friendly and courteous and the customer lounge is very comfortable. I would highly recommend this service center to everyone. More
by Michael D. Grady
Employees Worked With
I'm sorry I cannot remember the names, but everyone was very helpful and efficient.
February 03, 2020
I Have been coming to Toyota McDonough since 2016 and I must say Oscar is the absolute best in the service department..Thank you so much for your wonderful, pleasant, and helpful customer service.. I won’t must say Oscar is the absolute best in the service department..Thank you so much for your wonderful, pleasant, and helpful customer service.. I won’t go in detail with past experiences but I will say Oscar was such a relief.. More
by micheleV
Employees Worked With
February 01, 2020
Complaints with the Mechanics We have 2 vehicles (2006 Tundra and 2003 4-Runner) that we have serviced here. Recently, multiple screws were left off on the under-pinning after We have 2 vehicles (2006 Tundra and 2003 4-Runner) that we have serviced here. Recently, multiple screws were left off on the under-pinning after a routine oil change, causing it to drop down and drag while I was driving on the highway. I had to pull over, crawl under the truck to remove it and I had to spend my time to bring it back and have it put back on. Another time, they put in the wrong differential oil in, causing a grinding noise, causing me to spend more time to bring it back and have it corrected. My confidence in the mechanics here is not good. I want you to understand that these complaints have no reflection on Reid Millikan. He is the ONLY reason we keep coming back to this dealership for service. More
by savannah310
Employees Worked With
January 31, 2020
Had an 11:20 oil change appt, arrived at 11:30 and didn’t leave until 2:30. Great service but a 3 hour wait for an oil change? leave until 2:30. Great service but a 3 hour wait for an oil change? More
by wayner2ski
Employees Worked With
January 30, 2020
Raymond is by far the best service consultant! He is very professional, extends excellent customer service & provides a quality experience. He makes sure he explains what's happening & why. He is thorough & professional, extends excellent customer service & provides a quality experience. He makes sure he explains what's happening & why. He is thorough & personable. He always makes me feel at home. I trust his expertise & would recommend him to family & friends. More
by jmeans26
Employees Worked With
January 30, 2020
Great people at this dealership! Reid(service), Rose(sales), William Mason(finance), Misty(management) and Raymond(service) always go above and beyond on helping. I would highly r Reid(service), Rose(sales), William Mason(finance), Misty(management) and Raymond(service) always go above and beyond on helping. I would highly recommend this dealership and ask for any of these and they would be happy to help you in any way they can!! More
by nxglisa
Employees Worked With
Other Employees :
Misty Powers, William Mason
January 29, 2020
I was greeted warmly by the staff. Customer service was fantastic, and the guy who did my paperwork Oscar Johnson was very courteous and knowledgeable. I would recommend Jim Ellis to my friends and family fantastic, and the guy who did my paperwork Oscar Johnson was very courteous and knowledgeable. I would recommend Jim Ellis to my friends and family More
by ngarcon
Employees Worked With
