Toyota of McDonough - Service Center

I was greeted promptly and my car was taken in for service right away. very convenient since I had to be at work that morning. service right away. very convenient since I had to be at work that morning. More

Very smooth and quick, but I was a little confused when I walked in about who to talk to. After I figured it out It was a very quick process. All the employees in that area seemed very nice. walked in about who to talk to. After I figured it out It was a very quick process. All the employees in that area seemed very nice. More

Oil Change and Multi-Point Inspection All went well. Greeted well and checked in efficiently. Asked some transmission service questions that were thoroughly answered. Always like gettin All went well. Greeted well and checked in efficiently. Asked some transmission service questions that were thoroughly answered. Always like getting the inspection as a drive a lot. More

The Service Department staff was friendly but no directions Upon arrival there are no directions on where to go or pull in, after standing in line to be checked in they said I didn't have an appointment and it Upon arrival there are no directions on where to go or pull in, after standing in line to be checked in they said I didn't have an appointment and it would take a while, I informed them that Toyota made the appointment for me through the recall program. Oscar was friendly and funny and absolutely no problems with him. After a couple of hours, they emailed/texted additional services to approve. They came up with nearly $900 worth of charges for services not really needed. Said the battery BARELY cranked the car, I've noticed zero problems with this. The wiper does need replacing but not for the price they wanted, over $500 worth of a brake job on front and back, again no problems there either. I declined all services., changed out my own wipers for much less and higher end wipers. I will keep and eye on my battery, I'll get the brakes serviced elsewhere for also much less as the back AND front are not in need. More

Everybody was very nice and helpful. Dana remembered helping me before at 5,000 miles. The wait was much shorter this time at 10,000 miles and more was done. helping me before at 5,000 miles. The wait was much shorter this time at 10,000 miles and more was done. More

Thanks to Raymond in the service department for turning a bad experience into one that will keep me as a customer. He follow up with me and ensured I was taken care of. bad experience into one that will keep me as a customer. He follow up with me and ensured I was taken care of. More

great service Reid was friendly, helpful and very professional .He made my 40000 mile service easy and fairly quick. I felt good about the overall experience and th Reid was friendly, helpful and very professional .He made my 40000 mile service easy and fairly quick. I felt good about the overall experience and the way it was done in a timely manor. More

Great Service experience I’m a regular at Jim Ellis Toyota. The service is superb to other Toyota dealerships I’ve done business with. The service technician explained what th I’m a regular at Jim Ellis Toyota. The service is superb to other Toyota dealerships I’ve done business with. The service technician explained what they were going to be doing to resolve my problem. She gave me a quote and after the work was complete it was right on the money. Service area was very clean and everyone was very friendly. More

Good experience! The staff was very professional. The dealer ship is very clean and organized. I love that you get a complimentary car wash. I will be taking my car back in the future. dealer ship is very clean and organized. I love that you get a complimentary car wash. I will be taking my car back in the future. More

This was my first experience with Toyota. The customer service was pretty good. The wait was a little longer than I expected but it was a Monday so I could understand why. service was pretty good. The wait was a little longer than I expected but it was a Monday so I could understand why. More