4,268 Reviews of Toyota of McDonough - Service Center
2/24: I took my 2019 Camry in for ROUTINE maintenance. When i left, I happened to turn on defrost and heard a LOUD whirring noise. Called service depot to schedule another appt. 2/25: Showed up at 8:20 When i left, I happened to turn on defrost and heard a LOUD whirring noise. Called service depot to schedule another appt. 2/25: Showed up at 8:20 and was told this is an issue they are familiar with and they will get it fixed ASAP. Waited less than an hour and was told the debris found was cleared out and I should be good to go, if any other issues let them know. (Dee West was very nice and helpful) I get in the car tested it out (turned up the ac, then heat, then defrost to max fan speed and it was fine. Hours later I get in my car and turn on the ac....the sound is back, a little quieter but it’s back. I notice it gets louder the longer it’s left on. Call service again and made my THIRD appointment. I asked the name of the service manager because we need to chat when I get there. Looking forward to speaking with Julio Vasquez on 2/27 at 8:30am. I do NOT want Gage Pridemore to work on my car this time. I also want to actually see the inside of the area where the fan is myself to verify nothing is broken and will cause issues down the line. I plan to have this car for years to come and I take pride in and care of my stuff. How on earth do I come in with no issues on a 2019 Camry (I’m the only owner) and leave with an issue that I now have to drive out of my way to get fixed multiple times?! Beyond me. I literally have to pass another Toyota to get to this one because it was recommended to me by someone. After this issue is resolved, I will NOT return nor will I recommend to anyone. More
Always a great place to walk into. Great service department as well as sales department. I bought my first new car here and I will be a Jim Ellis shopper for life now. department as well as sales department. I bought my first new car here and I will be a Jim Ellis shopper for life now. More
It went well I was in for a 55,000 mile service and it went well. Amanda was friendly and she made sure I was aware of the problems that they found. She was helpfu I was in for a 55,000 mile service and it went well. Amanda was friendly and she made sure I was aware of the problems that they found. She was helpful. More
two and a half hours for an oil change? Really ? I'm not a morning person but I made my appointment for 8:00 am to beat the crowd. I checked in at 7:46 am - to beat the crowd. My truck is then rea I'm not a morning person but I made my appointment for 8:00 am to beat the crowd. I checked in at 7:46 am - to beat the crowd. My truck is then ready at 10:15 am! This was a 20K Service which is only rotating the tires (not balanced) an oil change and change cabin filter. It doesn't take specialized skills to do this work and most places would have had me out in 45 minutes. I can see one and a half hours at the very most and then after that I am just mad. Who wouldn't be? Does the owner/manager know that this is the state of affairs? Would the owner or general manager like to sit that long somewhere? I bet HIS time is valuable, right? I guess prisoners have no rights and I shouldn't have become a prisoner by buying a new Toyota that requires warranty-required service? Is that your line of reasoning on this? How do you expect to sell vehicles with service like this? I will say that this definitely isn't the customer service reps fault. She's not the one working in the back, and she did check on it and explain to them that I have shipments that have to go out and that I needed my vehicle as I had obligations to take care of. Who is over the maintenance shop? Do they know it takes this long? Maybe you should find someone that is watching what is happening and that can motivate people to get in gear and get the job done? If the oil change person is slow then replace them. Just tell them it is not working out and that you won't let the business go down the toilet just because they don't feel like being in much of a hurry some days? It's been a few days but I'm still mad. What a crock! More
I was treated very well. The service representative was very nice and knowledgeable. The work was completed in a timely manner. Everything was handled appropriately. very nice and knowledgeable. The work was completed in a timely manner. Everything was handled appropriately. More
The associates were friendly and explained everything that would be covered under my 15K mile service. I had and appointment and was promptly addressed and taken care of! that would be covered under my 15K mile service. I had and appointment and was promptly addressed and taken care of! More
It was a great visit with Toyota. Dana receptionist informed me on services required and needed for my vehicle. So definitely are coming back to get our vehicle serviced. informed me on services required and needed for my vehicle. So definitely are coming back to get our vehicle serviced. More
Great fast I was quickly approached when I arrived. I had many questions which all answered to my satisfaction. The waiting room was clean and well organized. T I was quickly approached when I arrived. I had many questions which all answered to my satisfaction. The waiting room was clean and well organized. The service was completed ahead of time. More
Finest Customer service department with the best representatives and Techs with a great knowledge of each vehicle sold by Toyota in the Great USA and Jim Ellis high marks of excellence. representatives and Techs with a great knowledge of each vehicle sold by Toyota in the Great USA and Jim Ellis high marks of excellence. More