Toyota of McDonough - Service Center

Great service. Waited for about an hour but the waiting room was very comfortable. The servicemanwhen we left was great. I had my 84 Yr old mother with me and he open her door to help her get in the car. room was very comfortable. The servicemanwhen we left was great. I had my 84 Yr old mother with me and he open her door to help her get in the car. Could not have asked for anything any better. More

The customer service was great and can’t complain about the recommendations and Amanda was very polite but the wait for the actual service to be done to the car was horrible the recommendations and Amanda was very polite but the wait for the actual service to be done to the car was horrible More

Excellent Customer service I arrived at 6:30 to get in line for a 7:00 a.m. appointment. I was first in line before the gate opened and parked in front of the roll-up doors once I arrived at 6:30 to get in line for a 7:00 a.m. appointment. I was first in line before the gate opened and parked in front of the roll-up doors once we entered the lot. At 7:00 as they began to open the 3 doors, mine would not roll up. The other two lanes all quickly advanced to the check-in process. A service writer approached my vehicle and told me to stay in my current lane - "I've got you." Once the door was finally opened, I advanced and left my vehicle. When I got into the check-in line, the same service writer called for me and took me ahead of several others in line. Additionally, he flagged my service ticket to be completed first! I appreciate a person who is committed to quality customer service. THANK YOU REID!!! More

Awesome team, specifically Javon Harris and Raymond Perseus. The level of professionalism, knowledge and patience exceeded my expectations. It was as an extremely stress free experience. Perseus. The level of professionalism, knowledge and patience exceeded my expectations. It was as an extremely stress free experience. More

It went great no issues. I think the ladies name was Meagan that took care of me!!! Excellent customer service!!i Lol forward to many more visits!!thanks Meagan that took care of me!!! Excellent customer service!!i Lol forward to many more visits!!thanks More

Jim Ellis Toyota of McDonough excellence We have been die hard Toyota customers for years. We are now Jim Ellis Toyota of McDonough die hard fans. From the purchase to service they have bee We have been die hard Toyota customers for years. We are now Jim Ellis Toyota of McDonough die hard fans. From the purchase to service they have been easy to work with and are indeed second to none. Special thanks to John and Susan. We recommend all car buyers to visit Jim Ellis Toyota of McDonough. More

Amanda is always super helpful and gets my car in and out with ease. Our company has a good relationship with Jim Ellis and it appears that the buyout/merger has done nothing but good for the store. with ease. Our company has a good relationship with Jim Ellis and it appears that the buyout/merger has done nothing but good for the store. More

Wonderful customer service!! Dana Hull was so helpful. Thank you for being gracious. I was greeted with a smile and had a great experience. Thanks again Thank you for being gracious. I was greeted with a smile and had a great experience. Thanks again More

My wife had an appointment for 8:20 on Thu 27 Feb. The car did not appear on the shop camera displays in the customer waiting area until 9:00. This seems an unusual delay between appointment time and beg car did not appear on the shop camera displays in the customer waiting area until 9:00. This seems an unusual delay between appointment time and beginning of work. It is possible that work had begun earlier but was not visible on the displays. She experienced delays at check in. Check out was smooth Otherwise her experience was positive. Dana was very pleasant. More

Received excellent service from Amanda! Very knowledgeable in what needed to be done to my car. Will definitely be back for any other service needed knowledgeable in what needed to be done to my car. Will definitely be back for any other service needed More