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4,273 Reviews of Toyota of McDonough - Service Center
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March 10, 2020
At first it was an easy appointment then the fast service was awesome! In less than what Ms. Amanda told me the time it will finish. Great job! was awesome! In less than what Ms. Amanda told me the time it will finish. Great job! More
by kristoffer
Verified CustomerEmployees Worked With
Amanda Cambron
March 09, 2020
The waiting time is insane! I made an appointment for Friday 6th at 10:20 am, when I got there one of the employees told me that the waiting time for the people with appointments I made an appointment for Friday 6th at 10:20 am, when I got there one of the employees told me that the waiting time for the people with appointments was 1 hr to 1:30 hr which sounds crazy, why even make an appointment if it's going to take that long!? She said that it was a 4 hr wait for those without appointment! Anyway, since I was already there and had nobody to pick me up I stayed in the lounge and waited for my car. It was a 5,000 miles maintenance (just tire rotation, no oil change) and it took them almost 2 hrs! They need to come up with a better scheduling process or at least let the customer now ahead of time how long it's going to take so we can make arrangements and not waste time sitting around. Other than the ridiculous waiting time, all employees were helpful. More
by pmah
Employees Worked With
Other Employees :
I don't remeber the name of the gal who welcomed me
March 09, 2020
I love Jim Ellis Toyota of Mcdonough!!! Reid is always so friendly & helpful! He has been my #1 service advisor since I was 16 & taking speed bumps too fast in my corolla. This last service I was in and out friendly & helpful! He has been my #1 service advisor since I was 16 & taking speed bumps too fast in my corolla. This last service I was in and out in under an hour!! #Impressive More
by JENNA0613
March 09, 2020
Overall experience was great! Only dilemma was that I didn’t have an appointment, and was there 3 hrs for 1 tire swap. But, Jim Ellis Toyota is where I’ll go for all of my Toyota Care needs didn’t have an appointment, and was there 3 hrs for 1 tire swap. But, Jim Ellis Toyota is where I’ll go for all of my Toyota Care needs More
by Ms. Currie
March 06, 2020
Oscar, Kayla, and Raymond all contributed to an excellent customer service experience. Oscar and Kayla made sure I understood the services needed and helped me make intelligent choices about scheduling them customer service experience. Oscar and Kayla made sure I understood the services needed and helped me make intelligent choices about scheduling them. They worked with my budget and made sure I was comfortable with the final choices. Raymond took time to speak with me when I picked up my car and made sure my experience was satisfactory. They all epitomize excellent customer service and satisfaction. I really appreciate the time and effort they all took with me. More
by SARAHSIKES2772
Employees Worked With
Other Employees :
Kayla, Technician and Raymond, Service Manager
March 06, 2020
Made an appt for 10:00 and this was the first time I had used Raymond. He kept me updated on work being done and got me out in no time. used Raymond. He kept me updated on work being done and got me out in no time. More
by pfrankic
Employees Worked With
March 06, 2020
I am happy with my experience at this dealership, from the car purchasing process to the servicing. I have been to many other dealers, but found this one to be trustworthy. the car purchasing process to the servicing. I have been to many other dealers, but found this one to be trustworthy. More
by cariengrant
March 05, 2020
I purchased my vehicle from Jim Ellis Toyota of I purchased my vehicle from Jim Ellis Toyota of McDonough. Every time I’ve come to have my car serviced the service people have always been informati I purchased my vehicle from Jim Ellis Toyota of McDonough. Every time I’ve come to have my car serviced the service people have always been informative and helpful. More
by dbkingskid30
Employees Worked With
March 05, 2020
The service was timely an efficient. I presented a coupon upon checkin. However I realized later that it was not applied. I texted the Service person but have not received a reply. upon checkin. However I realized later that it was not applied. I texted the Service person but have not received a reply. More
by kkgjwint
Employees Worked With
