Toyota of McDonough - Service Center

Great service We were provided excellent service at this center. Didn't wait too look and was informed by text and phone call when our car was ready for pick up. We were provided excellent service at this center. Didn't wait too look and was informed by text and phone call when our car was ready for pick up. More

This dealership is the best between their awesome employees / customer service and the amazing work they perform. Satisfied Toyota customer way to go team Toyota. employees / customer service and the amazing work they perform. Satisfied Toyota customer way to go team Toyota. More

Air condition stop working before I got home. was told nothing was wrong with it recharged and was working. It was working for a short time. nothing was wrong with it recharged and was working. It was working for a short time. More

My service was handled in a timely manner. Megan was wonderful. She was very professional and of the upmost help. Will be back here the next time for my car's service. wonderful. She was very professional and of the upmost help. Will be back here the next time for my car's service. More

Service Appt. First let me say I would have given this 5 stars except I received a notice stating I missed my appointment! Amanda was super nice and professiona First let me say I would have given this 5 stars except I received a notice stating I missed my appointment! Amanda was super nice and professional and showed me around since it was my first time there. I needed to work while I was there so she even found me a nice spot to set up my computer. I would recommend when you send out the notice that service is needed that you indicate what service is being referred to. For example we received notice service was needed and when I got there was told it was a tire rotation--wou9ld like to have known that up front. More

Noah to the rescue! Let's face it; no one likes going to the dealership to have their car serviced. The process of being seen and logged into their system, I admit, was f Let's face it; no one likes going to the dealership to have their car serviced. The process of being seen and logged into their system, I admit, was fast and precise. However, unfortunately, the representative who entered my information made me feel like another dollar. She assumed the worst with my vehicle and immediately suggested that I spend more money on a more expensive service. I then left the dealership and got a second opinion and learned that what I previously suggested was the actual problem. When I returned to Jim Ellis, I was approached by an associate by the name of Noah. He followed back up on my previous request and informed me that he would take care of everything from there. Noah has excellent customer service and didn't treat me like I was another dollar for Jim Ellis. While waiting in the lounge, I had thought that this would have been my last time with this dealership. When my service was complete, it was Noah who came and informed me that my car was ready to go. Thanks to Noah, Jim Ellis, you still have a customer! More

The team was fast and very helpful. They are upfront and so far honest. It makes a difference to someone that's single. Thank you! so far honest. It makes a difference to someone that's single. Thank you! More

Regular Service Not the best and not the worse service we've rec'd. Better than Nalley Toyota at least. Amanda was really sweet and did the best she could but the ove Not the best and not the worse service we've rec'd. Better than Nalley Toyota at least. Amanda was really sweet and did the best she could but the overall length of time it took to get the issue resolved was a bit ridiculous I feel. My time is money and that's what hurt the review. I feel I should have been in/out of there in about 15 minutes but it took over an hour. We were there ready to pay and the bill was incorrect and much more than quoted. It took a good while to get it sorted. AND If I had not been diligent and taken pics~ I would have been out the money for the over charge. So....... All in all we will be back as always~ but I think giving the service people a bit of leeway would be great! More

Great service. Dee West was friendly. She answered all the questions I had and she also called me when my truck was ready because I left to go eat lunch. Will be back to have all the services done. the questions I had and she also called me when my truck was ready because I left to go eat lunch. Will be back to have all the services done. More