Toyota of McDonough - Service Center

Surprisingly there was an exceptional service person Dee was a friendly and approachable both on the phone and in person during the COVID-19 period. She was able to direct me to the right person over the Dee was a friendly and approachable both on the phone and in person during the COVID-19 period. She was able to direct me to the right person over the phone and I was able to set up an appointment on the same day. Surprisingly, when I came into the office, she was the first person to assist me. Again she was able to quickly direct me to the right person and they took care me in minutes. She told me she was relatively new and apologized for the delay but I did not feel that way at all. She directed me to the lounge to wait and offer me snacks and water. Overall, she is exceptional in customer service. More

Very helpful. Not pushy about add-ons for service. Nice waiting area! I needed a recall repair done. They offered a Lyft to take me somewhere while I waited. I decided not to wait but it was very nice of t waiting area! I needed a recall repair done. They offered a Lyft to take me somewhere while I waited. I decided not to wait but it was very nice of them to offer. More

Awesome service loved the details and explanation was on point. I would really recommend this location for services to my friends and family. Thank you point. I would really recommend this location for services to my friends and family. Thank you More

My experience was EXCEPTIONAL, OUTSTANDING & EXCELLENT!!! First of all I would like to say THANK YOU & I APPRECIATE everyone who was working that day & everyday especially with the Coronavirsu Pandemic. I cal First of all I would like to say THANK YOU & I APPRECIATE everyone who was working that day & everyday especially with the Coronavirsu Pandemic. I called your dealership the same morning & received an appointment for the same day (I had received a service recall notice) which was AWESOME. Kendall greeting me on the phone with such kindness and professionalism and also scheduled my appointment. The moment I pulled up, I was pleasantly greeted by a young lady & then I was also pleasantly greeted & assisted with an EXCEPTIONAL, OUTSTANDING & EXCELLENT customer service care ALL THE WAY. Her name was Dee. THANK YOU DEE, you were so informative, polite and patient...again...with all that is going on, you didn't allow that to be a negative visit. GREAT CUSTOMER SERVICE CARE from anyone no matter of their title is ALWAYS A MUST with me & I always like to take the opportunity to tell you Dee & everyone at the Jim Ellis Toyota Dealership...THANK YOU, GREAT JOB & PLEASE CONTINUE WHAT YOU ARE DOING!!! IT IS APPRECIATED!!! More

My experience at the dealership was great... Ried and cherry have wonderful customer service and answer all my questions perfectly... I always have good experiences here..🤗🤗🤗 cherry have wonderful customer service and answer all my questions perfectly... I always have good experiences here..🤗🤗🤗 More

Organized and Professional I have alway had a good experience here, even when it's hectic they got it together. I'm so grateful to have a dealership that has a great service de I have alway had a good experience here, even when it's hectic they got it together. I'm so grateful to have a dealership that has a great service dept. Thanks guys! More

Every time I come in Dana makes sure that my car is properly taken care of. She helped Megan make sure Justin was assigned my car because he’s the only tech I trust working on it. properly taken care of. She helped Megan make sure Justin was assigned my car because he’s the only tech I trust working on it. More

Thanks for taking care of me. Amanda and the service team took care of me. I was always informed of the progress and what was going on with my vehicle. I was shuttled home and pi Amanda and the service team took care of me. I was always informed of the progress and what was going on with my vehicle. I was shuttled home and picked up a couple of days later to retrieve my vehicle. Also, thanks for washing and cleaning up the vehicle which I've been too busy to do for a while. More

I love being serviced at this location. Everyone is professional and friendly. The wait is never too long. My vehicle is always in great condition when serviced. professional and friendly. The wait is never too long. My vehicle is always in great condition when serviced. More