Toyota of McDonough - Service Center

I enjoyed how nice these people was to their customers, appreciated how they were taking steps to prevent the coronavirus. The biggest was how Dana explained my work order sheet for mr appreciated how they were taking steps to prevent the coronavirus. The biggest was how Dana explained my work order sheet for mr More

Service Always great service!! Reed and Oscar give great customer service!! They took really good care of me and my car! The Frisbie's have been customers of Always great service!! Reed and Oscar give great customer service!! They took really good care of me and my car! The Frisbie's have been customers of this dealership for many years. More

Standard Oil Change Got me in at my appointment time and got me out in a timely manner. Washed off my car when done. A little to high on the windshield wipers, you can Got me in at my appointment time and got me out in a timely manner. Washed off my car when done. A little to high on the windshield wipers, you can get them cheaper at parts store and put them on yourself. Also, other services that they want to do on the next service is pretty expensive. Not so sure on those. More

My service with Amanda Cambron was AWESOME!!!! Amanda Cambron is the absolute BEST SERVICE ADVISER!!! She always make sure that all of my vehicles are taken care of and she keeps me up to date on Amanda Cambron is the absolute BEST SERVICE ADVISER!!! She always make sure that all of my vehicles are taken care of and she keeps me up to date on in future repairs that may be needed. I could not have asked for anyone better than her. Amanda is a DIAMOND!! More

Courtesy, effective service. Dealer had to keep car overnight provided rental car. I had to get new brakes and tires and other mileage service. I go to this dealer to get expert service and toyota part overnight provided rental car. I had to get new brakes and tires and other mileage service. I go to this dealer to get expert service and toyota parts. When i picked up my car,to my surprise gas tank was filled up. More

Surprisingly there was an exceptional service person Dee was a friendly and approachable both on the phone and in person during the COVID-19 period. She was able to direct me to the right person over the Dee was a friendly and approachable both on the phone and in person during the COVID-19 period. She was able to direct me to the right person over the phone and I was able to set up an appointment on the same day. Surprisingly, when I came into the office, she was the first person to assist me. Again she was able to quickly direct me to the right person and they took care me in minutes. She told me she was relatively new and apologized for the delay but I did not feel that way at all. She directed me to the lounge to wait and offer me snacks and water. Overall, she is exceptional in customer service. More

Very helpful. Not pushy about add-ons for service. Nice waiting area! I needed a recall repair done. They offered a Lyft to take me somewhere while I waited. I decided not to wait but it was very nice of t waiting area! I needed a recall repair done. They offered a Lyft to take me somewhere while I waited. I decided not to wait but it was very nice of them to offer. More

Awesome service loved the details and explanation was on point. I would really recommend this location for services to my friends and family. Thank you point. I would really recommend this location for services to my friends and family. Thank you More

My experience was EXCEPTIONAL, OUTSTANDING & EXCELLENT!!! First of all I would like to say THANK YOU & I APPRECIATE everyone who was working that day & everyday especially with the Coronavirsu Pandemic. I cal First of all I would like to say THANK YOU & I APPRECIATE everyone who was working that day & everyday especially with the Coronavirsu Pandemic. I called your dealership the same morning & received an appointment for the same day (I had received a service recall notice) which was AWESOME. Kendall greeting me on the phone with such kindness and professionalism and also scheduled my appointment. The moment I pulled up, I was pleasantly greeted by a young lady & then I was also pleasantly greeted & assisted with an EXCEPTIONAL, OUTSTANDING & EXCELLENT customer service care ALL THE WAY. Her name was Dee. THANK YOU DEE, you were so informative, polite and patient...again...with all that is going on, you didn't allow that to be a negative visit. GREAT CUSTOMER SERVICE CARE from anyone no matter of their title is ALWAYS A MUST with me & I always like to take the opportunity to tell you Dee & everyone at the Jim Ellis Toyota Dealership...THANK YOU, GREAT JOB & PLEASE CONTINUE WHAT YOU ARE DOING!!! IT IS APPRECIATED!!! More