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4,273 Reviews of Toyota of McDonough - Service Center
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April 26, 2020
Reid Millikan is the Greatest! Came in for my 35,000 mile service on my Tacoma. Reid had me in and out before I knew it. Great job as always! Came in for my 35,000 mile service on my Tacoma. Reid had me in and out before I knew it. Great job as always! More
by Keith Colvin
Verified CustomerEmployees Worked With
April 26, 2020
5 star everyday every time! Even during this pandemic the staff provided excellent service. They greeted us as soon as we drove up. Everyone we encountered we friendly and guided us seamlessly through proces staff provided excellent service. They greeted us as soon as we drove up. Everyone we encountered we friendly and guided us seamlessly through process. They had good records and provided explanations not just recommendations. They want an informed customer. Wait times were reasonable and they gave me free ride home and back. Out shines on service with competitive rates More
by ginneh.baugh
April 26, 2020
Friendly Con Artists Jim Ellis is not a very trustworthy place and I would advise people with a choice to seek help elsewhere. They use a lot of gimmicky sales tactics. Li Jim Ellis is not a very trustworthy place and I would advise people with a choice to seek help elsewhere. They use a lot of gimmicky sales tactics. Like all dealerships they take advantage of people's ignorance. Waiting area is fairly comfortable except they were out of creamer, coffee, sugar, and snacks when I went. Overall service time was not bad-- a couple hours for a pre-purchase inspection. Service prices are very high, though. On top of that, they use a lot of slick tactics. They told me I could use the $100 dollars from my inspection towards any service work, but changed their tune once they had my money and said "No we can't use it toward THAT one, it's already discounted WAY too much." Give me a break. I knew what I was getting into and was using the dealer's inspection as a negotiation tool with CarMax-- it saved me hundreds, so it worked out. I wasn't going to say anything, but they KEEP sending me emails about their "3 tires plus one for a $1" ad while I'm at home avoiding the virus (and also don't need tires). So, here's some feedback. More
by cmurray21
Employees Worked With
April 25, 2020
Fast, friendly, thorough and easy on my purse! This was my first visit to bring my Lexus RX350 for an oil change to someone other than Lexus. Reid explained other services Toyota can provide for m This was my first visit to bring my Lexus RX350 for an oil change to someone other than Lexus. Reid explained other services Toyota can provide for me in the future, which I appreciated. Driving 5 miles for service is a much more convenient option than driving 45 miles. More
by cherico727
Employees Worked With
April 24, 2020
Second time I vist this dealership. I was very pleased with the level of customer care and service. Mr. Reid Milikan made me feel more like a family member than a customer. Thanks again! with the level of customer care and service. Mr. Reid Milikan made me feel more like a family member than a customer. Thanks again! More
by shanabhazem
Employees Worked With
April 24, 2020
Amanda was great. She took care of everything I asked for and it was appreciated. If anyone goes there I highly recommend them to have here as their advisor and it was appreciated. If anyone goes there I highly recommend them to have here as their advisor More
by kevinpettway05
Employees Worked With
Amanda Cambron
April 23, 2020
Great customer service. Was in and out quick. Maybe appointment easy everything was taken care of thank you. Very satisfied on with my auto and service appointment easy everything was taken care of thank you. Very satisfied on with my auto and service More
by crickathm
Employees Worked With
Meagan Thackston
April 23, 2020
Great Experience Nick was a very good service advisor. My vehicle was in and out quickly and efficiently. Everyone seemed to respect personal space due to social dis Nick was a very good service advisor. My vehicle was in and out quickly and efficiently. Everyone seemed to respect personal space due to social distancing and there was minimal person to person contact (because of COVID 19 this was great). This dealership will continue to get my business! More
by sgmmike50
Employees Worked With
Noah Peacock
April 22, 2020
I have visited the service department many times for routine maintenance as well as tire problems. The staff have always been a pleasure to work with. routine maintenance as well as tire problems. The staff have always been a pleasure to work with. More
by KSMITH9989
Employees Worked With
Noah Peacock
