Toyota of McDonough - Service Center

Dropped my car off for tire rotation and rattling heard under my vehicle on Wednesday at 3:00pm. However I didn’t receive my vehicle back until the following day and I was the one that had to keep followin under my vehicle on Wednesday at 3:00pm. However I didn’t receive my vehicle back until the following day and I was the one that had to keep following up with them on the status of when I’d be receiving my vehicle back. I wish they had at least let me know they weren’t expecting to return my car until the following day and kept me in the loop regarding that with taking initiative instead of me having to constantly ask when I could expect my car to be finished. More

Very nice environment and great service department! The service advisors, Danelia and Reid are very friendly and helpful! I want to say thank you for your great customer service! service advisors, Danelia and Reid are very friendly and helpful! I want to say thank you for your great customer service! More

When I arrived at Jim Ellis Toyota at 10:00, I went to get a rental car from Toyota since I was told it will be 4 hours. When I came back, I had to wait 30 minutes. The service was good. get a rental car from Toyota since I was told it will be 4 hours. When I came back, I had to wait 30 minutes. The service was good. More

Amanda my customer service agent/provider went above and beyond for me. She is awesome & my service was great as well. Toyota of McDonough is my #1 preferred dealership. beyond for me. She is awesome & my service was great as well. Toyota of McDonough is my #1 preferred dealership. More

My overall experience was excellent. No long wait, fast, efficient service, excellent representative. Full disclosure of work to be done. Recommendations, very happy with service. efficient service, excellent representative. Full disclosure of work to be done. Recommendations, very happy with service. More

I went and had my 15000 mile service yesterday and the appointment process was good. The staff was very professional and courteous. However, my tires got rotated and without being rebalanced my steering appointment process was good. The staff was very professional and courteous. However, my tires got rotated and without being rebalanced my steering wheel shakes terribly when I get above 45 mph. I had to go elsewhere today to get this taken care of elsewhere as the dealership schedule was so backed up. More

Everything went very smooth and quickly.I arrived 20min. Everything went very smooth and quickly. I arrived 20min. before my appointment, but they did start right away, so it finished earlier than I expecte Everything went very smooth and quickly. I arrived 20min. before my appointment, but they did start right away, so it finished earlier than I expected, they saved my time! More

All the Employers at Toyota are friendly and helpful. Never have I had a bad experience. I love Toyota of McDonough! Thank you for caring. Never have I had a bad experience. I love Toyota of McDonough! Thank you for caring. More

I had a really good experience. I absolutely love this location. The customer service is great and everyone was very friendly. I will continue to take my car to Toyota of McDonough. I absolutely love this location. The customer service is great and everyone was very friendly. I will continue to take my car to Toyota of McDonough. More

Customer service was excellent. 'Environment safe and clean and great customer service, I called back to service area yo find out why my car didn't get a oil change.. Informed that 'Environment safe and clean and great customer service, I called back to service area yo find out why my car didn't get a oil change.. Informed that oil changes begin at 100,000 miles, These 2020 cars are fancy with a lot of technology for a elderly person. More