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4,273 Reviews of Toyota of McDonough - Service Center
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June 22, 2020
The service guys are nice, helpful and personable. I have always had a good experience when I come in for service or even when I call on the phone. always had a good experience when I come in for service or even when I call on the phone. More
by EKRISTY1218
Verified Customer
June 21, 2020
Best service advisor in the business. Mr. Reid will get you taken care of. Wish they still had Mr. Richardson as a sales rep. He was amazing. you taken care of. Wish they still had Mr. Richardson as a sales rep. He was amazing. More
by schauer.chris
June 18, 2020
I scheduled my service appointment on line. The process was easy and fast. On the day of my appointment I was greeted immediately upon my arrival. My service advisor, Reid Millikan, listened to my concern was easy and fast. On the day of my appointment I was greeted immediately upon my arrival. My service advisor, Reid Millikan, listened to my concerns and asked cogent questions. We agreed on a service plan. Reid kept me informed of the progress on my vehicle. He had me ready for checkout as soon as work on my vehicle was complete. The waiting area was clean and comfortable. Seating was arranged in accordance with proper social distancing. More
by TRAT657
Employees Worked With
June 11, 2020
No follow thru on maintenance requested at appointment I scheduled my service appointment, via phone, on May 20th. The appointment was set on May 22nd at this time I specifically requested that the interio I scheduled my service appointment, via phone, on May 20th. The appointment was set on May 22nd at this time I specifically requested that the interior rear headliner light needed attention since it was not working. Again, when I brought my car in on the 22nd, I restated this request to Megan, the service rep. When the car was serviced, Meagan approached me & informed me it would cost over $200 to replace the light and asked if I wanted them to replace it and if so they would have to order it. When I got home and reviewed the service report, I found they mistakenly looked at the rear 3rd brake light instead of the interior headliner light. Also, at this time I reviewed the rear 3rd brake light and noted it was not working and the (2) screws were missing to the assembly that holds the rear 3rd brake light. I brought the car back in on June 5th and reviewed with Megan my concerns with the service. Soon following she brought out the service person and picked up my keys and they would promptly install the 2 assembly screws. 15 minutes later the service man brought the car out and told me everything was fixed. I asked the rep to open the rear window and to my surprise he did NOT replace the 2 missing screws. He took the car back and said he'd be right back .... an hour later a different service rep returned my car fixed. during this time Meagan did not come out and advise me of the status of my car. I'm not a happy camper. Call me More
by jackrobinson4711
Employees Worked With
appointment customer service person, Meagan Thackston
May 28, 2020
Poor service overall. Technician scratched my wheels rotating the tires and now I’m having to take the vehicle back for a repair rather than them servicing it carefully and correctly the first time. rotating the tires and now I’m having to take the vehicle back for a repair rather than them servicing it carefully and correctly the first time. More
by Toyoprius940303
Employees Worked With
May 25, 2020
My experience was good due to the social distancing & reconstruction. Your service rep Noah Peacock was professional & courteous. Great Job on my oil change & tire rotation. reconstruction. Your service rep Noah Peacock was professional & courteous. Great Job on my oil change & tire rotation. More
by Twin1
Employees Worked With
Noah Peacock
May 25, 2020
Experience was awesome. Dee was an excellent service advisor. Even though it took longer than expected, I’m still satisfied because there were a lot of people there. I’ll definitely be back and wish I advisor. Even though it took longer than expected, I’m still satisfied because there were a lot of people there. I’ll definitely be back and wish I had used them in the past. More
by tangep
Employees Worked With
Danelia West
May 25, 2020
Always good Always a good experience there. From coming down the main entrance and them taking your temperature. The way they handled you situation to resolving Always a good experience there. From coming down the main entrance and them taking your temperature. The way they handled you situation to resolving any issues or problems did you have. More
by drbutera
Employees Worked With
Amanda Cambron
May 25, 2020
Prompt and curtious service considering it was a crowded schedule that week. I will be back for future service. Continue to look for ways to get better. schedule that week. I will be back for future service. Continue to look for ways to get better. More
by wendell_wyckoff
Employees Worked With
Noah Peacock, Dana Hull
