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4,273 Reviews of Toyota of McDonough - Service Center
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February 07, 2021
Alex was a fabulous salesperson and I tried to get me all the bells and whistles. I love this dealership this is my 3rd time coming and I was very happy with each outcome , A CAR the bells and whistles. I love this dealership this is my 3rd time coming and I was very happy with each outcome , A CAR More
by rawlinsjoan3
Employees Worked With
December 07, 2020
My salesperson was Brian Ogoo. I bought a brand new Toyota RAV4 and he made the process fast and easy. I will refer all my family and friends to Jim Ellis Toyota. Toyota RAV4 and he made the process fast and easy. I will refer all my family and friends to Jim Ellis Toyota. More
by Kwame Bawule Al.
Employees Worked With
November 19, 2020
Had an appointment for an oil change . I was going to wait (how long can it take for an oil change when you have an appointment). after waiting an hour and a half, I was informed it would be another hour wait (how long can it take for an oil change when you have an appointment). after waiting an hour and a half, I was informed it would be another hour before they would get to it. What was the purpose of the appointment. Worst service I ever had at a dealership. More
by EZcliff
Employees Worked With
Shane
September 28, 2020
Love the service department, but especially Dana. She knows how to operate the gadgets and explain them to me. Oscar and Raymond are awesome as well, friendly and knowledgeable. knows how to operate the gadgets and explain them to me. Oscar and Raymond are awesome as well, friendly and knowledgeable. More
by 2018 Camry
Verified CustomerJuly 30, 2020
A little over 2 months ago, I took my 2018 Camry into Jim Ellis Toyota to determine the cause of a vibration in the front end. I was told that I had two bent wheels that needed to be replaced at a cost of mo Ellis Toyota to determine the cause of a vibration in the front end. I was told that I had two bent wheels that needed to be replaced at a cost of more than $1500. I got a second opinion from a professional tire and wheels service center. Wheels weren’t bent. All it needed was an alignment. I wrote letters to the dealerships General Manager, Wes Ellis, VP of Jim Ellis Automotive Group and Jimmy Ellis, President of Jim Ellis Automotive Group. To this date I have not received as much as a phone call or apology from anyone within the organization. This should make everyone very concerned about how the leadership of this organization, that has 18 dealerships throughout the Atlanta metro area, cares about their customers. How many other people have fallen victim to such service scam tactics More
by leroykeith
Employees Worked With
July 22, 2020
Everytime I go to Jim Ellis Toyota of McDonough it has always been a pleasant experience. The team associates are very attentive. I always look forward to going back!!!! always been a pleasant experience. The team associates are very attentive. I always look forward to going back!!!! More
by WESLEY.AUSTIN10
July 18, 2020
TERRIBLE FROM BEGINNING TO END!!!!! so much to say... As soon as I drove in, I was NOT acknowledged. The person who drove in AFTER me was acknowledged before I was. Then when they finall so much to say... As soon as I drove in, I was NOT acknowledged. The person who drove in AFTER me was acknowledged before I was. Then when they finally got to me, my appointment was lost, I expressed my vehicles' issues and asked if I would get my car washed, and all that would be included in my service, and I was certainly disappointed. Additionally, they told me that the wait time was 2 hours, so I said I would wait and be patient... THREE hours go by, no one comes to update me on the status of my vehicle. People come in AFTER me and LEFT BEFORE ME. The mechanic personally addressed two people regarding their vehicle having issues and not once did the mechanic come address me about my vehicles issues. There was always a middle man that I am sure messed up the message going from one person to another. That is not all, after all the waiting and being ignored, when I get my vehicle back it is not vacuumed or washed which I was told was complimentary. This was my very first time going to get my car serviced on my own since purchasing my vehicle and from accompanying other people when they get their car serviced I know that I was not treated the way I should have been treated. The process of purchasing my vehicle was a dream, but getting my vehicle serviced was a NIGHTMARE!!!! More
by SemexantJ
Employees Worked With
Meagan Thackston
July 16, 2020
Professional My experience was professional and satisfying. Service dept is very knowledgeable and detailed. I always leave feeling very confident and satisfied. K My experience was professional and satisfying. Service dept is very knowledgeable and detailed. I always leave feeling very confident and satisfied. Keep up the good work. More
by indian45.mc
Employees Worked With
July 03, 2020
We love service and how we were treated, people or very friendly,look forward to seeing you on the next service’s we Thank you friendly,look forward to seeing you on the next service’s we Thank you More
by darylshepherd6
Employees Worked With
Other Employees :
Car rental Just excellent people , Susan Crawford
June 27, 2020
Needed new tires and was so pleased to learn they offered pickup and delivery service. This was welcome since stores weren’t open for shopping because of Covid 19. pickup and delivery service. This was welcome since stores weren’t open for shopping because of Covid 19. More
by csmithsquared
Employees Worked With
