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4,268 Reviews of Toyota of McDonough - Service Center
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March 09, 2021
The staff were very nice and the work was done faster than I thought it would be. I didn't buy my car here, but will come back for servicing and if I buy another I will come here than I thought it would be. I didn't buy my car here, but will come back for servicing and if I buy another I will come here More
by DKEITH15
Verified CustomerEmployees Worked With
March 08, 2021
Excellent service. The personnel were very friendly. It gives you that down home feeling. They were very knowledgeable about your vehicle. If you have a Toyota, I would highlyrecommend Jim Ellis Toyota in gives you that down home feeling. They were very knowledgeable about your vehicle. If you have a Toyota, I would highlyrecommend Jim Ellis Toyota in McDonough GA. More
by Coreywilson
Employees Worked With
March 08, 2021
They were professional friendly and courteous. My wait time was minimal. My car was washed and clean. I got a detail report of what was done and when I should return time was minimal. My car was washed and clean. I got a detail report of what was done and when I should return More
by whytehsemed
Employees Worked With
March 08, 2021
Great customer service!! Fast service. Meagan stayed in contact with me during my whole service. Thank you so much!! Really appreciate the fast and superior experience! contact with me during my whole service. Thank you so much!! Really appreciate the fast and superior experience! More
by amandakerce
Employees Worked With
Meagan Thackston
February 27, 2021
Christopher Thrasher,was very helpful and professional throughout our both car repairs. My husbands car had wheel bearing, alignment and brake work. My car had brakes, drums, and belt work done. Both re throughout our both car repairs. My husbands car had wheel bearing, alignment and brake work. My car had brakes, drums, and belt work done. Both repairs were done in one day. Amazing! We were both very pleased. The tech did a great job as well. If you need some one to help you with any Toyota car issues Thrasher is a person that comes highly recommended. More
by Alex
Employees Worked With
Adam Thrasher
February 07, 2021
Alex was a fabulous salesperson and I tried to get me all the bells and whistles. I love this dealership this is my 3rd time coming and I was very happy with each outcome , A CAR the bells and whistles. I love this dealership this is my 3rd time coming and I was very happy with each outcome , A CAR More
by rawlinsjoan3
Employees Worked With
December 07, 2020
My salesperson was Brian Ogoo. I bought a brand new Toyota RAV4 and he made the process fast and easy. I will refer all my family and friends to Jim Ellis Toyota. Toyota RAV4 and he made the process fast and easy. I will refer all my family and friends to Jim Ellis Toyota. More
by Kwame Bawule Al.
Employees Worked With
November 19, 2020
Had an appointment for an oil change . I was going to wait (how long can it take for an oil change when you have an appointment). after waiting an hour and a half, I was informed it would be another hour wait (how long can it take for an oil change when you have an appointment). after waiting an hour and a half, I was informed it would be another hour before they would get to it. What was the purpose of the appointment. Worst service I ever had at a dealership. More
by EZcliff
Employees Worked With
Shane
September 28, 2020
Love the service department, but especially Dana. She knows how to operate the gadgets and explain them to me. Oscar and Raymond are awesome as well, friendly and knowledgeable. knows how to operate the gadgets and explain them to me. Oscar and Raymond are awesome as well, friendly and knowledgeable. More
by 2018 Camry
July 30, 2020
A little over 2 months ago, I took my 2018 Camry into Jim Ellis Toyota to determine the cause of a vibration in the front end. I was told that I had two bent wheels that needed to be replaced at a cost of mo Ellis Toyota to determine the cause of a vibration in the front end. I was told that I had two bent wheels that needed to be replaced at a cost of more than $1500. I got a second opinion from a professional tire and wheels service center. Wheels weren’t bent. All it needed was an alignment. I wrote letters to the dealerships General Manager, Wes Ellis, VP of Jim Ellis Automotive Group and Jimmy Ellis, President of Jim Ellis Automotive Group. To this date I have not received as much as a phone call or apology from anyone within the organization. This should make everyone very concerned about how the leadership of this organization, that has 18 dealerships throughout the Atlanta metro area, cares about their customers. How many other people have fallen victim to such service scam tactics More
by leroykeith
Employees Worked With
