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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,273 Reviews

4,273 Reviews of Toyota of McDonough - Service Center

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March 22, 2021

Reid is always amazingly patient, helpful and friendly!!! Jeromy was fantastic !!!! He explained everything beyond my expectation and was extremely accommodating! I had an absolutely Excell More

by NIKKIQ747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeromy Jones
Mar 26, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Nikkiq747! We hope to be of service to you again in the future. Best wishes, Jim Ellis Toyota of McDonough

March 22, 2021

Oscar went above and beyond to help my wife and me. He definitely understood our issue and resolved it better than I could have ever expected. More

by KHM3RGC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Jim Ellis Toyota of McDonough responded

Khm3rgc, we are so happy to read such a great review about Jim Ellis Toyota of McDonough! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 22, 2021

Arrived on time, work completed as directed and I time. Vehicle ready when promised. No surprises. Everyone friendly. Facility nice and clean. Didn't notice if the barristra was working or not. More

by bobmcloughlin
Recommend Dealer
Yes
Employees Worked With
Adam
Mar 26, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 22, 2021

Reid is a great service advisor. He is funny and very attentive, he lets you know what is going on every step of the process and inform you of services needed in the future. More

by MCGOWLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Jim Ellis Toyota of McDonough responded

Mcgowlo, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 22, 2021

Jim Ellis has provided me with type of service I expect. From the sales staff to service team, I have been treated with the utmost respect and professional services. More

by darylmartin63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
Mar 26, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Darylmartin63! Please let us know if there is ever anything else we can do for you! Safe travels!

March 19, 2021

Service was great as were professional staff. Kept me updated on service being performed and any additional service that was recommended. Area to wait comfortable. Love the coffee bar More

by POLLYLARKIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Hull, Meagan Thackston
Mar 22, 2021 -

Jim Ellis Toyota of McDonough responded

Pollylarkin, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Toyota of McDonough! Thanks again for your business! Take care!

March 18, 2021

We have had a great experience with the service department. Reid is most helpful and a delight to work with. Thank You for excellent service. More

by Kdbeazley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Kdbeazley! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 13, 2021

I didn't have an appointment ,but came in anyway and was surprise to find a very friendly service Manager by the name of Cecilia Thompson, she gets 5 stars More

by LLWINATL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson
Mar 15, 2021 -

Jim Ellis Toyota of McDonough responded

Llwinatl, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

March 13, 2021

Easy and good customer service! I appreciate Raymond and Mr. Ahmad Ali for always helping with my service needs. They are the best!! 10 stars More

by MALLORYROBERTS80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Jim Ellis Toyota of McDonough responded

Malloryroberts80, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

March 12, 2021

Setting on paper working talking to other employees about everything but business and talking about ordering lunch instead of getting my paperwork no service paperwork More

by Rads523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Jim Ellis Toyota of McDonough responded

Rads523, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. Please give us a call at (770) 651-0802 and we will do our best to make this better. We hope to hear from you soon.

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