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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,273 Reviews

4,273 Reviews of Toyota of McDonough - Service Center

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April 09, 2021

Oscar was right on time with service and wait time. He called me to let me know to bring my vehicle in for the recall. Awesome customer service! More

by JAKECRAFT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Jim Ellis Toyota of McDonough responded

Jakecraft1, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 09, 2021

Service was fast and on time. Oscar was amazing and on point. You really need to keep him around. Only complaint, coffee bar never opened during my time there. More

by HARLEY2012BDB
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

April 08, 2021

Everything was great. My car in good shape and my service was good.i have been with this service center since I bought the car. And very pleased More

by kellc035
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Kellc035! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 08, 2021

Great and fast service! Oscar was wonderful!! He kept me informed of the process. Very friendly!! The coffee attendant was wonderful! Great customer service too More

by Loshalonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Jim Ellis Toyota of McDonough responded

Loshalonda, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

April 08, 2021

Good talking with Reid Millikan and sales person Marquis Rountree I told Mr. Roundtree that I was not looking for a new vehicle but he still took the time to go and look over some vehicles I just had ques More

by Ringo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coffee bar lady/Marquis Rountree
Apr 09, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Ringo! If you have any further questions, please give us a call. We're always happy to help!

April 07, 2021

Mr. Adam Thrasher assisted me from the moment i arrived from the center and did above and beyond his job. He did an Exemplary job! More

by kristoffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Thrasher
Apr 07, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Kristoffer.rex.pajado! Thanks again for your business! Take care!

April 07, 2021

Only complaint is the wait time. Technician was very pleasant upon check in. Maybe next time I’ll just drop my car off and come back. More

by KEVINBASSETT259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Kevinbassett259! If you have any further questions, please give us a call. We're always happy to help!

April 07, 2021

Victoria Steiner was excellent in Service today ❤️She Victoria Steiner was excellent in Service today ❤️ She checked on me as I took work with me to do while I waited. Thank you Victoria ‼️ More

by SHARONOCHAFIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Apr 09, 2021 -

Jim Ellis Toyota of McDonough responded

Sharonochafin, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

April 07, 2021

Excellent service and Ms. Cecilia Thompson escalated my service due to a computer system malfunction. Thank you so much Ms. Thompson. See you next time More

by ANETRIA.AW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson
Apr 12, 2021 -

Jim Ellis Toyota of McDonough responded

Anetria.aw, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 07, 2021

Victoria Steiner was excellent in Service today.Although Victoria Steiner was excellent in Service today. Although every time my truck is washed my frame for my tag becomes bent. Not a big issue but, it wou More

by JESSEHALL45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria Steiner , Noah Peacock, Dana Hull, Danelia West, Meagan Thackston
Apr 09, 2021 -

Jim Ellis Toyota of McDonough responded

Jessehall45, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

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