Toyota of McDonough - Service Center

Cecilia Thompson was fantastic! See my eval of her below for a score that you can add up and praise her for doing a good job. for a score that you can add up and praise her for doing a good job. More

Cecilia in the service department was very helpful and she checked from time to time to make sure that I was ok. She took time to see when and if the vehicle was ready throughout while I waited for my car she checked from time to time to make sure that I was ok. She took time to see when and if the vehicle was ready throughout while I waited for my car to be serviced.. More

I was wanting to just write fast and friendly service but I have to use 25 words. So the service was fast, friendly and professional. I have to use 25 words. So the service was fast, friendly and professional. More

The service here was amazing. I had an appointment to service two airbag recalls and Oscar Johnson’s customer service and efficiency was exceptional! He kept in constant communication about the repairs a service two airbag recalls and Oscar Johnson’s customer service and efficiency was exceptional! He kept in constant communication about the repairs and the estimated time was spot on. Although I was there briefly I felt as if I was apart of the Jim Ellis family. I feel very confident in their ability to help me in the near future if any problems are to arise with my Toyota. Oscar provided me with their direct teams contact information and assured me that I could call or text any team member if I ran into any issues or concerns. That made me feel extremely valued and welcomed. Thanks again for the amazing customer service. I can see now why their reputation is top tier in the community! More

I have been to your dealership three times for the same thing. It’s such an inconvenience for me to come back and forth for the same thing. I just purchased my car and the windshield had to be replaced. I thing. It’s such an inconvenience for me to come back and forth for the same thing. I just purchased my car and the windshield had to be replaced. I now hear wind noises at the speed of 45mph. There was no noise before the windshield was replaced. This is a 2018 Camry LE I am very disappointed with the service I have received so far. I just can’t believe that a 2018 is making this type noises and it can’t be resolved. Unhappy Customer More

Oscar was right on time with service and wait time. He called me to let me know to bring my vehicle in for the recall. Awesome customer service! called me to let me know to bring my vehicle in for the recall. Awesome customer service! More

Service was fast and on time. Oscar was amazing and on point. You really need to keep him around. Only complaint, coffee bar never opened during my time there. point. You really need to keep him around. Only complaint, coffee bar never opened during my time there. More

Everything was great. My car in good shape and my service was good.i have been with this service center since I bought the car. And very pleased service was good.i have been with this service center since I bought the car. And very pleased More

Great and fast service! Oscar was wonderful!! He kept me informed of the process. Very friendly!! The coffee attendant was wonderful! Great customer service too informed of the process. Very friendly!! The coffee attendant was wonderful! Great customer service too More

Good talking with Reid Millikan and sales person Marquis Rountree I told Mr. Roundtree that I was not looking for a new vehicle but he still took the time to go and look over some vehicles I just had ques Rountree I told Mr. Roundtree that I was not looking for a new vehicle but he still took the time to go and look over some vehicles I just had question about 👍👏👏 Reid Millikan got me in and out👍👏👏 and I can't forget about the lady at the coffee bar she was great👍👏👏 My wife usually take the car in for service this was my first time good job Ps I did notice some of the employee wasn't as upbeat as others but it was still earlyl lol More