Toyota of McDonough - Service Center

Very friendly, outstanding service, I was very impressed Very friendly, outstanding service, I was very impressed and satisfied. Will continue to return. And wasn’t a long wait time. Thank you so much for y Very friendly, outstanding service, I was very impressed and satisfied. Will continue to return. And wasn’t a long wait time. Thank you so much for your kindness More

Excellent customer service! I walked in without an appointment, and the Service Rep. was able to fit me in! I will definitely return here for my Toyota service. appointment, and the Service Rep. was able to fit me in! I will definitely return here for my Toyota service. More

It was nice and space out very relaxing and they explained everything and thank me for keeping a lady company after they had to do something else to her car she wanted explained everything and thank me for keeping a lady company after they had to do something else to her car she wanted More

Reed is awesome along with Megan the technician who work there are so so and the customer service needs to improve other than the dealership is okay. there are so so and the customer service needs to improve other than the dealership is okay. More

The wait for the diagnostic test was too long. We waited 3 hours for 1 diagnostic test and actually was charged $20 more. And was told to come back the next day for 2 more diagnostic tests and would be char 3 hours for 1 diagnostic test and actually was charged $20 more. And was told to come back the next day for 2 more diagnostic tests and would be charged again. Unacceptable so we cancelled for the next day. More

Cecilia Thompson was fantastic! See my eval of her below for a score that you can add up and praise her for doing a good job. for a score that you can add up and praise her for doing a good job. More

Cecilia in the service department was very helpful and she checked from time to time to make sure that I was ok. She took time to see when and if the vehicle was ready throughout while I waited for my car she checked from time to time to make sure that I was ok. She took time to see when and if the vehicle was ready throughout while I waited for my car to be serviced.. More

I was wanting to just write fast and friendly service but I have to use 25 words. So the service was fast, friendly and professional. I have to use 25 words. So the service was fast, friendly and professional. More

The service here was amazing. I had an appointment to service two airbag recalls and Oscar Johnson’s customer service and efficiency was exceptional! He kept in constant communication about the repairs a service two airbag recalls and Oscar Johnson’s customer service and efficiency was exceptional! He kept in constant communication about the repairs and the estimated time was spot on. Although I was there briefly I felt as if I was apart of the Jim Ellis family. I feel very confident in their ability to help me in the near future if any problems are to arise with my Toyota. Oscar provided me with their direct teams contact information and assured me that I could call or text any team member if I ran into any issues or concerns. That made me feel extremely valued and welcomed. Thanks again for the amazing customer service. I can see now why their reputation is top tier in the community! More

I have been to your dealership three times for the same thing. It’s such an inconvenience for me to come back and forth for the same thing. I just purchased my car and the windshield had to be replaced. I thing. It’s such an inconvenience for me to come back and forth for the same thing. I just purchased my car and the windshield had to be replaced. I now hear wind noises at the speed of 45mph. There was no noise before the windshield was replaced. This is a 2018 Camry LE I am very disappointed with the service I have received so far. I just can’t believe that a 2018 is making this type noises and it can’t be resolved. Unhappy Customer More