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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,273 Reviews

4,273 Reviews of Toyota of McDonough - Service Center

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April 27, 2021

Oscar was great. He did an exquisite job maintaining communication and maintaining professionalism. He answered all my questions clearly! Looking forward to working with this Toyota again. More

by MarjorieDezormo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Marjoriedezormo, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 26, 2021

Thanks Meagan and as always you go above and beyond for customer satisfaction. I'd recommend this dealership for your service needs as the service staff does care. More

by BGROOVER50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
Apr 27, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear,Bgroover50! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! Safe travels!

April 26, 2021

Nathaniel gave superior service from start to finish. In addition, he made sure, I was provided with a ride home by Lyft services due the length of time for my service. Lastly, Nathaniel kept me informed of More

by Antoinette Tinch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lindsey
Apr 30, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Antoinette Tinch! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 23, 2021

Oscar is amazing. He always makes sure I get what I need or tell me what’s important about my car. I need new tires on my car but I could not afford get them put on this time but he stressed how important More

by JRW251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Jim Ellis Toyota of McDonough responded

Jrw251, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 23, 2021

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by DSR403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Peacock
Apr 30, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thanks again for your business! Take care!

April 22, 2021

Cecilia provided excellent customer service from start to finish. She explained everything and was very knowledgeable. She also offered to update my information after I told her I had recently moved. I ap More

by shemesaplatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Peacock, Dana Hull, Danelia West, Meagan Thackston
Apr 23, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Shemesaplatt! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 22, 2021

I always except and you always deliver exceptional service. Very pleasant and courteous staff. No courtesy vehicle available but they offered a courtesy shuttle ride. More

by monalisa196057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Jim Ellis Toyota of McDonough responded

Monalisa196057, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 22, 2021

Oscar was wonderful, made us laugh, got us a lyft so we didn't have to wait around while our car was being fixed and was very knowledgeable. The team fixed my problem quickly and I couldn't even tell they More

by sdnanna35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagan Thackston
Apr 23, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Sdnanna35! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 22, 2021

Service was great and swift. I did have to wait awhile despite having an appt. scheduled but it was fine. It was a busy day, so I know it happens. My car was done in no time so it made up for the time I i More

by Christinarking79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 21, 2021

great service every time i come. minimal wait.Not sure my service adviser is listed below. I have worded with Dana before she was great, and Oscar got the Job done once More

by Blounth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : not sure his name, think he was somewhat new to the dept. not pictured., Dana Hull
Apr 30, 2021 -

Jim Ellis Toyota of McDonough responded

Blounth, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

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