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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews

4,268 Reviews of Toyota of McDonough - Service Center

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April 22, 2021

Service was great and swift. I did have to wait awhile despite having an appt. scheduled but it was fine. It was a busy day, so I know it happens. My car was done in no time so it made up for the time I i More

by Christinarking79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 22, 2021

Cecilia provided excellent customer service from start to finish. She explained everything and was very knowledgeable. She also offered to update my information after I told her I had recently moved. I ap More

by shemesaplatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Peacock, Dana Hull, Danelia West, Meagan Thackston
Apr 23, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Shemesaplatt! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 22, 2021

I always except and you always deliver exceptional service. Very pleasant and courteous staff. No courtesy vehicle available but they offered a courtesy shuttle ride. More

by monalisa196057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Jim Ellis Toyota of McDonough responded

Monalisa196057, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 22, 2021

Oscar was wonderful, made us laugh, got us a lyft so we didn't have to wait around while our car was being fixed and was very knowledgeable. The team fixed my problem quickly and I couldn't even tell they More

by sdnanna35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagan Thackston
Apr 23, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Sdnanna35! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 21, 2021

great service every time i come. minimal wait.Not sure my service adviser is listed below. I have worded with Dana before she was great, and Oscar got the Job done once More

by Blounth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : not sure his name, think he was somewhat new to the dept. not pictured., Dana Hull
Apr 30, 2021 -

Jim Ellis Toyota of McDonough responded

Blounth, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

April 21, 2021

Very pleasant experience. They gave me updates and let me know what was needed. I have been servicing my car here since we moved to the area. More

by LEXINGTON972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Hull
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Lexington972, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

April 21, 2021

The service was quick and easy. And the staff member was super efficient and friendly. It was the best service visit I’ve ever had. More

by dnleader1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 20, 2021

My service advisor was great. The time for my service was only an hour. They had a coffee bar and comfortable seating! I didn't have to pay since it's apart of my regular service. More

by GODDESSGYAL22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, Noah Peacock, Dana Hull, Danelia West, Meagan Thackston, David Ray
Apr 30, 2021 -

Jim Ellis Toyota of McDonough responded

Goddessgyal22, thank you for writing this fantastic review and giving our dealership such a high star rating! We hope to be of service to you again in the future. Best wishes, Jim Ellis Toyota of McDonough

April 19, 2021

I have always received great service on my Toyota camry. The oil change and inspection took less than the expected time.the new wait room is also a plus. More

by ESHARON63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Hull
Apr 20, 2021 -

Jim Ellis Toyota of McDonough responded

Esharon63, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 19, 2021

Thank you Oscar for getting my work vehicle serviced so promptly!! New tires, filter, oil change. Love being able to drop my car off and get a text or call when it’s ready to go. More

by PHARBIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you Oscar for getting my work vehicle serviced so...

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