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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews

4,268 Reviews of Toyota of McDonough - Service Center

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April 29, 2021

Excellent service and excellent customer service. I didn't feel like I was there too long. Communication was great. I love the fact my truck comes in dirty and comes out clean. More

by KFSTANTON40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danelia West
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Kfstanton40! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

April 28, 2021

Service my cars over the past several yearsGood Service my cars over the past several years Good job Don't like the 25 word to CV complete survey... won't complete survey again More

by CLVNBSTN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Jim Ellis Toyota of McDonough responded

Clvnbstn, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

April 28, 2021

The people in service are excellent in identifying the work that needs to be done on your car. They are consistent from visit to visit. More

by Tristan Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Hull
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Tristan Thomas! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 27, 2021

Took way too long for simple 5,000 miles maintenance over 1 hour and 45 minutes. Would like car vacuumed, too. Need better and quicker service especially when I had a scheduled appointment time More

by cwandff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

April 27, 2021

Very helpful and courtesy is top notch. Thank you to the staff. I do not believe we could find another rep to help as much as Oscar. More

by kmcelhannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Kmcelhannon! Thanks again for your business! Take care!

April 27, 2021

Oscar was great. He did an exquisite job maintaining communication and maintaining professionalism. He answered all my questions clearly! Looking forward to working with this Toyota again. More

by MarjorieDezormo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Marjoriedezormo, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 26, 2021

Thanks Meagan and as always you go above and beyond for customer satisfaction. I'd recommend this dealership for your service needs as the service staff does care. More

by BGROOVER50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
Apr 27, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear,Bgroover50! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! Safe travels!

April 26, 2021

Nathaniel gave superior service from start to finish. In addition, he made sure, I was provided with a ride home by Lyft services due the length of time for my service. Lastly, Nathaniel kept me informed of More

by Antoinette Tinch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lindsey
Apr 30, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Antoinette Tinch! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 23, 2021

Oscar is amazing. He always makes sure I get what I need or tell me what’s important about my car. I need new tires on my car but I could not afford get them put on this time but he stressed how important More

by JRW251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Jim Ellis Toyota of McDonough responded

Jrw251, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 23, 2021

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by DSR403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Peacock
Apr 30, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thanks again for your business! Take care!

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