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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,273 Reviews

4,273 Reviews of Toyota of McDonough - Service Center

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May 04, 2021

They always provide top-notch A1 service no matter what type of service you are in need of for your vehicle. This is the only place I take my vehicles for service. More

by mikalunderwood7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Mikalunderwood7, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 04, 2021

Megan was great getting me checked in - very friendly and efficient. I expected a 4-5 hour service time for this recall. I was amazed at how quickly the fuel pump replacement took place. What a pleasant sur More

by BMELDRUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagan Thackston
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Bmeldrum, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 04, 2021

Quality of service has declined since dealership became Jim Ellis. The vehicle inspection used to be included but now is additional charges. Review of vehicle inspection used to be standard but no longer i More

by b0zospears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danelia West
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

May 04, 2021

Took to long to be seen especially since I had an appointment but service itself was quick and I appreciated that. Next time do better with appointment times More

by Nikia.mcclenic
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

May 04, 2021

This is the only place I take my vehicle. I'm always pleased with the service and attention to detail. Oscar is my go to. He provides top notch customer service. I trust his recommendations and I kno More

by TERRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 04, 2021

Raymond is awesome. Always takes good care of me. Great service. I appreciate the time he spends with me and explaining in detail what I need. More

by mickey15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Mickey15! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 03, 2021

Service center took over 3 hours for an oil change when I had an appointment at 8:00 am, arrived at 7:45 am, but didn't get to leave until after 11:00 am. More

by Emily Fausel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

May 03, 2021

The dealership was nice and clean any very efficient. Very friendly staff . The employee could not reach Lyft and she was willing pick me up at home and return to dealership. Very dedicated More

by ACobb55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Silverstein
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Acobb55, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 30, 2021

I drive an hour away to get my car service. I used to live in Hampton. They have always been so friendly and nice. Great place to get your car service. More

by jrhilaire13187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Hull, Meagan Thackston
May 03, 2021 -

Jim Ellis Toyota of McDonough responded

Jrhilaire13187, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 30, 2021

Great experience! Everyone there was very kind and took care of our car care maintenance in timely fashion! Thank you everyone for the experience yay! More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Peacock, Dana Hull, Danelia West, Meagan Thackston
May 03, 2021 -

Jim Ellis Toyota of McDonough responded

Tim, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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