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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews

4,268 Reviews of Toyota of McDonough - Service Center

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April 10, 2024

The best of all the services I have received lately at a dealer I want to do another oil change just to visit it I even talked to my daughter to take her Corolla to this Toyota More

by leo3men2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

It's truly heartening to hear that your experience with our service was the best you've received lately at a dealership, to the point where you're looking forward to your next visit! We're thrilled that you're considering bringing in your daughter's Corolla as well. Ensuring our customers leave with such a positive impression is what we strive for. Thank you for sharing your experience and for thinking of us for your and your daughter's vehicle needs. We look forward to welcoming you back and providing the same high-quality service during your next oil change and beyond.

April 10, 2024

Quick attentive service, and is very reliable. I will continue to be a regular customer. More

by GAUTAM.SHIVANI
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive with us! Knowing that you plan to continue being a regular customer is the highest compliment we could receive. We look forward to serving you again and maintaining the high level of service that keeps you coming back. Thank you for your trust and loyalty, and we'll see you on your next visit!

April 10, 2024

Oscar Johnson was very helpful and costumer service was excellent, Toyota needs more people like Oscar More

by Rmorjaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear about your excellent customer service experience with Oscar and how helpful he was. We're proud to have team members like Oscar who truly represent the high standards of service we aim to provide to every customer. Your kind words and recognition are greatly appreciated, and we agree that having more people like him is essential for maintaining the quality of service our customers deserve. Thank you for sharing your positive feedback, and we look forward to continuing to serve you with the same level of excellence in the future.

April 10, 2024

Great customer service. I do not have the same problem with my car after my issue was fixed. More

by Bransharp
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Persaud
Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that your car issue was resolved effectively and that you experienced great customer service with us. Ensuring your vehicle is running smoothly and you're satisfied with our service is our top priority. Thank you for sharing your positive feedback, and we're here to assist with any future needs or questions you might have. We look forward to continuing to provide you with the same high level of service in the future.

April 10, 2024

I always receive excellent customer service I would recommend them to family and friend's More

by Socksyroxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you consistently receive excellent customer service with us, and we're honored by your willingness to recommend us to your family and friends. Providing a level of service that inspires such confidence is exactly what we strive for. Thank you for your trust and support. We look forward to continuing to serve you and anyone you refer to us with the same high standards of care and excellence.

April 09, 2024

Great salesman very satisfied with the experience we had made it possible to get the car we wanted More

by ECARTER643
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear you had a great experience with our staff and that you're very satisfied with the service provided. Making it possible for you to get the car you wanted is exactly what we strive for. Thank you for choosing us for your automotive needs, and we look forward to continuing to serve you in the future with the same dedication and quality.

April 09, 2024

The service department is a well-oiled machine. The staff are friendly and professional. Ray and Ashley are outstanding. More

by GEOFFREYHOLMES
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ashley
Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

We're proud to have team members who stand out for their service and dedication. Thank you for sharing your positive experience. We'll be sure to pass along your compliments to Raymond, Ashley, and the rest of the service team. We look forward to continuing to provide you with outstanding service in the future.

April 09, 2024

Top notch service. Professional in every way. Never leave without fully understanding the work needed and completed. Oscar Johnson is a “prize”! More

by jhudson1405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive feedback. It's fantastic to hear that you've experienced top-notch service with us! We're proud to have team members like Oscar, and we look forward to continuing to offer you the same high-quality service in the future. All the best!

April 09, 2024

The time it took the service my vehicle was less than two hours, which was amazing due to the fact that when I got there, the service bay was backed up, just to get past the service administrators a good job More

by Bascoy9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

It's great to hear that your vehicle was serviced in less than two hours, especially considering the busy state of the service bay upon your arrival. We understand how valuable your time is, and our team strives to work efficiently to ensure your car is out in no time, allowing you to get back on your way as quickly as possible. Thank you for acknowledging the good job done by our service team. We're pleased we could provide you with such prompt service, and we look forward to serving you again in the future.

April 09, 2024

They went beyond board to help their customers get what they want and also great employees More

by .zarett Hernández
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex,, William Mason
Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that our team went above and beyond to help you get what you want, complemented by the great service provided by our employees. We strive to exceed expectations and ensure our customers feel supported and satisfied with their experience. Your positive feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service in the future. Thank you for choosing us!

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