Toyota of McDonough - Service Center

Jim Ellis Toyota of McDonough responded

I'm sorry to hear that your experience with our customer service did not meet your expectations. We aim to provide attentive and engaging service to all our customers, and it sounds like we fell short during your visit. We appreciate your feedback as it helps us identify areas where we can improve. If you're open to discussing this further, we would value the opportunity to address your concerns and ensure your next experience is much better. Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our service.

Jim Ellis Toyota of McDonough responded

We're pleased to hear you found the video update on the condition of your vehicle to be helpful! Providing a visual overview allows for greater transparency and understanding of any service recommendations or issues, and we're glad you appreciate this approach. Thank you for acknowledging the excellent work of our technicians. Your satisfaction is our top priority, and we're here to continue offering innovative and thorough service. Thanks for choosing us, and we look forward to serving you again in the future.

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you had a positive experience from start to finish during your maintenance and recall service visit. We're glad that the video progress report added value by keeping you well-informed about the status of your car and the work being done. Your satisfaction and peace of mind are our top priorities. Thank you for sharing your appreciation, and we look forward to continuing to provide you with excellent service in the future. Enjoy your well-maintained vehicle, we'll be sure to let Raymond, Reid, and Oscar know they made your experience great!

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your phenomenal experience with our customer service and that you found our staff not only informative but also kind throughout the entire process. Thank you for your willingness to recommend us—it's the highest compliment we can receive. We look forward to continuing to provide you and anyone you refer to us with the same high standard of service in the future.

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you found us easy to work with and that the time taken to complete the work was less than expected. Ensuring a smooth and efficient service experience is important to us, and we're glad we could exceed your expectations in this regard. Thank you for sharing your positive experience, and we look forward to serving you again in the future with the same level of efficiency and ease.

Jim Ellis Toyota of McDonough responded

It's wonderful to hear about your positive experience with our service team, and that they diligently worked until they found and fixed the issue with your vehicle. We pride ourselves on providing thorough service and ensuring our customers leave satisfied with the work done. Your positive feedback is greatly appreciated, and we're glad we could meet your needs effectively. Thank you for choosing us, and we look forward to serving you with the same level of dedication in the future.

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experiences with our team. It's wonderful to know we've been exceptionally nice, helpful, and diligent in following through with your needs. We pride ourselves on providing excellent customer service, and it's great to hear that Keisha and Oscar exemplify these qualities. Thank you for sharing your appreciation for them. We'll make sure to pass on your kind words and look forward to continuing to serve you with the same level of care and dedication.

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you've had a fantastic experience with our service department, finding them to be efficient, thorough, and communicative about the work being done on your vehicle. Ensuring our customers feel informed and respected throughout the service process is a priority for us, and we're thrilled to know our team has delivered on this. Thank you for sharing your positive feedback, and we look forward to continuing to provide you with courteous and comprehensive service in the future.

Jim Ellis Toyota of McDonough responded

It's truly heartening to hear that your experience with our service was the best you've received lately at a dealership, to the point where you're looking forward to your next visit! We're thrilled that you're considering bringing in your daughter's Corolla as well. Ensuring our customers leave with such a positive impression is what we strive for. Thank you for sharing your experience and for thinking of us for your and your daughter's vehicle needs. We look forward to welcoming you back and providing the same high-quality service during your next oil change and beyond.

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive with us! Knowing that you plan to continue being a regular customer is the highest compliment we could receive. We look forward to serving you again and maintaining the high level of service that keeps you coming back. Thank you for your trust and loyalty, and we'll see you on your next visit!