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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,273 Reviews

4,273 Reviews of Toyota of McDonough - Service Center

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May 07, 2021

I’ve had my car worked on several times here, and every time the service has been exceptional. I receive frequent updates on the progress of the repairs, and the customer Reps. are always very prompt and f More

by Sryanhall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Jim Ellis Toyota of McDonough responded

Thanks, Sryanhall! We appreciate your continued business with us, and we're looking forward to your next visit! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 07, 2021

Excellent customer service, friendly. Service Rep very knowledgeable. Great sale prices on tires. I would definitely recommend service department to family and friends. Thanks for a wonderful experienc More

by velicia3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Velicia3! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

May 06, 2021

Victoria at Jim Ellis displayed excellent customer service with real concern to above and beyond in for filling my automotive needs. Thank you, Darlene Jackson More

by msladyd4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria
May 06, 2021 -

Jim Ellis Toyota of McDonough responded

Msladyd4u, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 06, 2021

a very pleasant experience you will have to take what submitted i did not get names i got my highlander service i will not do another from you you donj't need 25 words just take what the customer More

by shajon1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dana Hull
May 06, 2021 -

Jim Ellis Toyota of McDonough responded

Shajon1, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

May 05, 2021

This was my first time there and the wait was long , I had to ask someone if my car was ready to go beside that it was okay, I brought my car in Macon but live here In Clayton County.hopefully the next vi More

by WEDLOWEKIMBERLY3
Recommend Dealer
No
Employees Worked With
Meagan Thackston
May 25, 2021 -

Jim Ellis Toyota of McDonough responded

Wedlowekimberly3, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 651-0802 and we will do our best to make this better. We hope to hear from you soon.

May 05, 2021

Megan provided great customer service and kept me aware of the progress and wait times as my vehicle was serviced. She went over the invoice with me and warranty information. Very pleasant. More

by RSTERCY
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
May 06, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear,Rstercy! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

May 05, 2021

I had eye surgery and have not driven . I have dr appointment on May 6th 2021 to get released to drive. 2 years service 20,000 miles and recall with care More

by RICHARDS-P
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph
May 06, 2021 -

Jim Ellis Toyota of McDonough responded

Richards-p, thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

May 05, 2021

Kevin Drury made my car purchase on Tuesday, May 4, 2021, smooth, hassle free. His quiet personna, knowledge and expertise was invinceable. He got the job done. Thanks, Kevin More

by msterig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Drury, Lacy, Tony (finance)
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Msterig, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for the positive feedback, and we hope that you have a great day!

May 04, 2021

I had a great experience when I brought my vehicle in for service. Meagan Thackston greeted me and handled check in. Oscar Johnson was my Service Advisor. He kept me updated during my wait and let me know as More

by TRAT657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagan Thackston
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Trat657! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 04, 2021

I went in for a oil change and had to return The next day with a oil leak coming from a loose oil plug. I did contact the service department and they fixed the issue but. More

by ROCKER_MARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

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