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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,268 Reviews

4,268 Reviews of Toyota of McDonough - Service Center

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May 05, 2021

Megan provided great customer service and kept me aware of the progress and wait times as my vehicle was serviced. She went over the invoice with me and warranty information. Very pleasant. More

by RSTERCY
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
May 06, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear,Rstercy! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

May 05, 2021

I had eye surgery and have not driven . I have dr appointment on May 6th 2021 to get released to drive. 2 years service 20,000 miles and recall with care More

by RICHARDS-P
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph
May 06, 2021 -

Jim Ellis Toyota of McDonough responded

Richards-p, thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

May 05, 2021

Kevin Drury made my car purchase on Tuesday, May 4, 2021, smooth, hassle free. His quiet personna, knowledge and expertise was invinceable. He got the job done. Thanks, Kevin More

by msterig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Drury, Lacy, Tony (finance)
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Msterig, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for the positive feedback, and we hope that you have a great day!

May 04, 2021

I had a great experience when I brought my vehicle in for service. Meagan Thackston greeted me and handled check in. Oscar Johnson was my Service Advisor. He kept me updated during my wait and let me know as More

by TRAT657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagan Thackston
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Trat657! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 04, 2021

I went in for a oil change and had to return The next day with a oil leak coming from a loose oil plug. I did contact the service department and they fixed the issue but. More

by ROCKER_MARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

May 04, 2021

They always provide top-notch A1 service no matter what type of service you are in need of for your vehicle. This is the only place I take my vehicles for service. More

by mikalunderwood7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Mikalunderwood7, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 04, 2021

Megan was great getting me checked in - very friendly and efficient. I expected a 4-5 hour service time for this recall. I was amazed at how quickly the fuel pump replacement took place. What a pleasant sur More

by BMELDRUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagan Thackston
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Bmeldrum, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 04, 2021

Quality of service has declined since dealership became Jim Ellis. The vehicle inspection used to be included but now is additional charges. Review of vehicle inspection used to be standard but no longer i More

by b0zospears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danelia West
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

May 04, 2021

Took to long to be seen especially since I had an appointment but service itself was quick and I appreciated that. Next time do better with appointment times More

by Nikia.mcclenic
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

May 04, 2021

This is the only place I take my vehicle. I'm always pleased with the service and attention to detail. Oscar is my go to. He provides top notch customer service. I trust his recommendations and I kno More

by TERRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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