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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,273 Reviews

4,273 Reviews of Toyota of McDonough - Service Center

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May 13, 2021

Jim Ellis by far has great customer service , very friendly and the wait time was great. I love this branch the best Toyota location by far. More

by tomolithelwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Tomolithelwell! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

May 13, 2021

After a delay, the service dept went above and beyond to make it right. The service dept manager even called to make sure it was handled. More

by amy47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston, David Ray
May 25, 2021 -

Jim Ellis Toyota of McDonough responded

Amy47, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 13, 2021

Great customer service! I hope that this is the rule, not the exception. I look forward to a long business relationship. You all are awesome. More

by dtmosley0923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Dtmosley0923! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

May 12, 2021

Service is always on point. Customer Service Reps are courteous and professional. They review all items that need go be addressed on my car and what needs to be taking care of at next maintenance checku More

by MGMARONEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagan Thackston
May 12, 2021 -

Jim Ellis Toyota of McDonough responded

Mgmaroney, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

May 11, 2021

Great experience! Meagan was very informative and kept me updated with my vehicle’s progress. I was very satisfied. Definitely going to return to this location More

by As_hayes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
May 12, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, As_hayes! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 11, 2021

Excellent service from Raymond He always go above the bar to meet the needs of his customers. He is patient and professional. A job well fone More

by Leewarior
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Jim Ellis Toyota of McDonough responded

Leewarior, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 10, 2021

Got in and out on time. Service provided is good. Been using this facility for years now. Have a great day and will return soon. More

by ALTON57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Jim Ellis Toyota of McDonough responded

Alton57, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

May 10, 2021

Horrible experience. I have the lifetime oil change and always make appointments for my oil change..normally it takes at least 1 hour. This past Friday I waited 1hour and 45mins and the asked how much long More

by ASHLEIGH_RONNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dana Hull
May 25, 2021 -

Jim Ellis Toyota of McDonough responded

Ashleigh_ronny, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (770) 651-0802 and we will do our best to make this better. We hope to hear from you soon.

May 09, 2021

As always Reid was there to greet me immediately, and while the car was serviced I was updated and checked on. The work was done promptly and very well. More

by NANASTANSBERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Jim Ellis Toyota of McDonough responded

Nanastansberry, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 09, 2021

Advisor very personable and up front. He also made sure I got coupons that were available. Cashier was also very helpful and even helped find me a AA battery for my mouse so I could work on my computer. More

by ANEETRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
May 11, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Aneetra! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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